Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Influence of Emotional Labor, Communication Competence and Resilience on Nursing Performance in University Hospital Nurses

대학병원 간호사의 감정노동, 의사소통능력, 회복탄력성이 간호업무성과에 미치는 영향

  • 박정화 (건양대학교 간호대학 간호학과) ;
  • 정수경 (우송대학교 보건복지대학 간호학과)
  • Received : 2016.08.29
  • Accepted : 2016.10.07
  • Published : 2016.10.31
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Abstract

The purpose of this study was to investigate the relationship amongst emotional labor, communication competence, resilience, and clinical nursing performance of university hospital nurses, and to identify the influencing factors on job performance of clinical nurses who work at two university hospitals. The data was collected using questionnaires from 216 nurses in February 2016. Data was analyzed using one-way ANOVA, Pearson correlation, and stepwise multiple regression using IBM SPSS 22. There were differences in communication competence (F=3.679, p=.003), resilience (F=7.909, p<.003), and nursing performance (F=2.331, p=.044) correlates with the frequency of leisure activity. The significant relationships were found among age (r=.242, p<.001), years of service (r=.278, p<.001), emotional labor (r=.211, p=.002), communication competence (r=.585, p<.001), and resilience (r=.431, p<.001) with nursing performance in university hospital nurses. The result of the stepwise multiple regression indicates that communication competence and years of service predict 40.9% (F=75.356, p<.001) in nursing performance of university hospital nurses. The most powerful predictor was communication competence (${\beta}=.581$, p<.001), followed by years of service (${\beta}=.268$, p<.001). In conclusion, to enhance nursing performance for university hospital nurses, it is necessary to develop and utilize educational programs that enhance the communication competence and to develop strategies to support leisure activities for university hospital nurses.

본 연구는 대학병원 간호사의 감정노동, 의사소통능력, 회복탄력성과 간호업무성과 간의 관계를 파악하고 간호업무성과에 영향을 미치는 요인을 파악하고자 시도되었다. 자료수집은 경기도 및 대전광역시에 소재한 2개의 대학병원 간호사 250명을 대상으로 2016년 2월 한 달 동안 자가보고 설문지를 통하여 조사하였다. 최종 분석에는 216부의 설문지가 포함되었으며 자료분석은 기술통계, one-way ANOVA, Pearson's correlation, 단계별 다중 회귀분석을 사용되었다. 연구결과, 일반적 특성 중 여가활동 빈도에 따라 대학병원 간호사의 의사소통능력(F=3.679, p=.003), 회복탄력성(F=7.909, p<.003), 간호업무성과(F=2.331, p=.044)에 유의한 차이가 있었다. 또한 간호업무성과와 통계적으로 유의한 상관관계를 나타낸 변수는 나이(r=.242, p<.001), 근속연수(r=.278, p<.001), 감정노동(r=.211, p=.002), 의사소통능력(r=.585, p<.001) 및 회복탄력성(r=.431, p<.001)이었다. 다중 회귀분석결과, 간호업무성과에 영향을 미치는 요인으로는 의사소통능력(${\beta}=.581$, p<.001)과 근속연수(${\beta}=.268$, p<.001)로 나타났으며 모형의 설명력은 40.9%(F=75.356, p<.001)로 나타났다. 결론적으로 간호업무성과에 강력한 영향요인은 의사소통능력으로 나타나 간호사들의 간호업무성과를 높이기 위해서는 대학병원 간호사들의 의사소통 능력을 향상시키기 위한 교육 및 직무프로그램 개발이 필요하며 간호사들의 여가활동을 통한 간호업무성과 향상을 위해 조직차원에서의 지원이 필요하다.

Keywords

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