References
- J. Y. Lim, "An Analysis of Internal Marketing Activities Affecting on Nurse's Motivation; Based on Herzberg's Motivation-hygiene Factor Theory," Journal of Korean Academy of Nursing Administration, vol. 12, no. 1, Mar. 2006, pp. 5-13.
- J. W. Peltier, L. Pointer, and J. A. Schibrowsky, "Internal Marketing and Antecedents of Nurse Satisfaction and Loyality," Health Marketing Quarterly, vol. 23, no. 4, Oct. 2006, pp. 75-108. https://doi.org/10.1080/07359680802131582
- W. C. Norman, M. J. Danielsa, F. McGuire, and C. A. Normana, "Whither the Mature Market: An Empirical Examination of the Travel Motivation of Neo-mature and Veteran-mature Markets," Journal of Hospitality & Leisure Marketing, vol. 8, no. 3, Oct. 2001, pp. 113-130. https://doi.org/10.1300/J150v08n03_08
- C. C. Beinstock, C. W. DeMoranville, and R. K. Smith, "Organizational Citizenship Behavior and Service Quality," Journal of Service Marketing, vol. 17, no. 4, Jul. 2003, pp. 357-378. https://doi.org/10.1108/08876040310482775
- M. Rafiq, "Advanced in the Internal Marketing Concept: Definition Synthesis and Extension," Journal of Service Marketing, vol. 14, no. 6, Dec. 2000, pp. 144-462.
- E. A. Locke and G. P. Latham, "Building a Practically Useful Theory of Goal Setting and Task Motivation," American Psychologist, vol. 57, no. 9, Sep. 2002, pp. 705-717. https://doi.org/10.1037/0003-066X.57.9.705
- J. P. Meyer and T. E. Becker, "Employee Commitment and Motivation: A Conceptual Analysis and Integrative Model," Journal of Applied Psychology, vol. 89, no. 6, Dec. 2004, pp. 991-1007. https://doi.org/10.1037/0021-9010.89.6.991
- H. S. Min and K. Y. Chung, "The Impact of Hotel Employee' Personality on Motivation: Focusing on the Moderating Effect of Emotional Regulation," Korean Journal of Hotel Administration, vol. 23, no. 4, Feb. 2009, pp. 127-154.
- R. M. Ryckman, B. Thornton, J. A. Gold, and M. A. Burckle, "Romantic Relationships of Hypercompetitive Individuals," Journal of Social and Clinical Psychology, vol. 21, no. 5, Oct. 2002, pp. 517-530. https://doi.org/10.1521/jscp.21.5.517.22619
- T. R. Mitchell and D. Daniels, Motivation in Handbook of Psychology: Industrial and Organizational Psychology, Wiley, New York, 2003.
- M. F. Scheier and C. S. Carver, "Dispositional Optimism and Physical Well-being: The Influence of Generalized Outcome Expectancies on Health," Journal of Personality, vol. 55, no. 2, Jun. 1987, pp. 169-210. https://doi.org/10.1111/j.1467-6494.1987.tb00434.x
- M. S. Seo and S. H. Kim, "A study on Regulation Strategies of Salesperson's Negative Emotion Experienced in Service Encounter: Variations in Regulation Styles Related to the Kind of Emotions and the Personal Characteristics," Journal of Marketing Research, vol. 19, no. 1, Mar. 2004, pp. 3-40.
- J. L. Pierce and D. G. Gardner, "Self-esteem within the Work and Organizational Context: A Review of the Organization based Self-esteem Literature," Journal of Management, vol. 30, no. 5, Oct. 2004, pp. 591-622.
- J. W. Hart, M. F. Stasson, J. M. Mahoney, and P. Story, "The Big Five and Achievement Motivation: Exploring the Relationship between Personality and a Two-factor Model of Motivation," Individual Differences Research, vol. 5, no. 4, Dec. 2007, pp. 267-274.
- F. Luthans and M. Jensen, "New Positive Strength for Human Resource Development," Human Resource Development Review, vol. 1, no. 3, Sep. 2002, pp. 304-322. https://doi.org/10.1177/1534484302013003
- S. G. Park and H. R. Lee, "Effects of Personality Related Jobs on Subjective Career Success among Hotel Employees: Mediating Effects of Social Support," Tourism Research, vol. 32, no. 4, Aug. 2008, pp. 325-349.
- H. K. Kim and M. S. Gkwak, "Correlation between Personality Types, Leadership Skills and Nursing Services among Nurses in Hospitals," Journal of Korean Clinical Nursing Research, vol. 12, no. 1, Aug. 2006, pp. 101-106.
- R. D. Zimmerman, "Understanding the Impact Personality Trait on Individual's Turnover Decision: A Meta-analytic Path Model," Personnel Psychology, vol. 61, no. 2, May. 2008, pp. 309-348. https://doi.org/10.1111/j.1744-6570.2008.00115.x
- R. S. Lazarus, "Hope: An Emotion and a Vital Coping Resource against Despair," Social Research, vol. 66, no. 2, Jun. 1999, pp. 665-669.
- C. M. Brotheridge and A. A. Grandey, "Emotional Labor and Burnout Comparing Two Perspectives of People Work," Journal of Vocational Behavior, vol. 60, no. 1, Feb. 2002, pp. 17-39. https://doi.org/10.1006/jvbe.2001.1815
- A. A. Grandey, "When the Show Must Go on: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery," Academy of Management Journal, vol. 46, no, 1, Feb. 2003, pp. 86-96. https://doi.org/10.2307/30040678
- J. L. Welbourne, D. Eggerth, T. A. Hartley, M. E. Andrew, and F. Sanchez, "Coping Strategies in the Workplace: Relationships with Attributional Style and Job Satisfaction," Journal of Vocational Behavior, vol. 7, no. 2, Apr. 2007, pp. 312-325.
- E. J. Cho and H. S. Min, "Effects of Emotion Regulation Strategy on Customer Orientation Depending upon Individual Inclination of Service Encounter Employees in Hotel Industry-cases of the Five Star Hotels in Seoul & Busan," Tourism Research, vol. 23, no. 4, Feb. 2009, pp. 127-154.
- M. Shimizutani, Y. Odagiri, Y. Ohya, T. Shimomitsu, T. S. Kristensen, T. Maruta, and M. IImori, "Relationship of Nurse Burnout with Personality Characteristics and Coping Behavior," Industrial Health, vol. 46, no. 4, Apr. 2008, pp. 326-335. https://doi.org/10.2486/indhealth.46.326
- J. W. Seo, J. S. Yu, and J. R. Yoon, "A Study on the Factors of Communication Stimulating the Employee' Motivation in Hotel," Journal of the Korea Service Management Society, vol. 3, no. 2, Dec. 2002, pp. 114-135.
- M. Rosenberg, Society and Adolescent Self-image. Princeton, NJ: Princeton University, 1965.
- L. L. Pearlin, I. Leonard, and C. Schooler, "The Structure of Coping," Journal of Health and Social Behavior, vol. 19, no. 1, Mar. 1987, pp. 2-21. https://doi.org/10.2307/2136319
- J. R. Hackman and G. R. Oldham, "Motivation through the Design of Work: Test of a Theory," Organizational Behavior and Human Performance, vol. 16, no. 2, Aug. 1976, pp. 250-276. https://doi.org/10.1016/0030-5073(76)90016-7
- C. S. Carver, M. F. Scheier, and J. K. Weintraub, "Assessing Coping Strategies: A Theoretically based Approach," Journal of Personality & Social Psychology, vol. 56, no. 2, Feb. 1989, pp. 267-283. https://doi.org/10.1037/0022-3514.56.2.267
- B. E. Wright, "Public-sector Work Motivation: A Review of the Current Literature and a Revised Conceptual Model," Journal of Public Administration Research and Theory, vol. 11, no. 4, Apr. 2001, pp. 559-586. https://doi.org/10.1093/oxfordjournals.jpart.a003515
- H. Ben-Zur and K. Michael, "Burnout, Social Support and Coping at Work among Social Workers, Psychologist and Nurses," Social Work in Health Care, vol. 45, no. 4, Oct. 2007, pp. 63-82. https://doi.org/10.1300/J010v45n04_04
- D.H. Ha and S.H. Hwang, "The Relationships between Family Functions and Work-family Interface Conflicts in the Service Recovery of the Hotel Employees," Korea Academic Society of Tourism Management, vol. 21, no. 4, Feb. 2007, pp. 83-100.