The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
권호 표지
DOI QR코드

DOI QR Code

The Research Issues and Methodologies in Non-use

<튜토리얼> 비사용의 연구 주제와 연구 방법론

  • Published : 2015.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

While information technology(IT) users' behaviors has been considered one of the most important research topics and studied in very many ways, 'non-use' has not been focused as a research topic. However, understanding non-use provides new insights for analyzing and understanding the essential nature of IT uses with wider frames and more qualitative dimension. The objective of this study is to provide some guidelines for studying non-use. For this purpose, the previous studies for non-use were reviewed focusing on resistance, suggested potential research issues and some research methodologies based on grounded theory.

Keywords

References

  1. Bazerman, M. H., and Moore, D. A., Judgement in Managerial Decision Making, 2009, John Willey & Sons Inc. New York.
  2. Bhattacherjee, A. "Understanding Information Systems Continuance: An Expectation-Confirmation Model", MIS Quarterly, Vol. 25, No. 3, 2011, pp. 351-370.
  3. Bhattacherjee, A. and Hikmet, N. "Physicians' Resistance toward healthcare information technology:a theoreticl model and empirical test", European Journal of information Systems, Vol. 16, 2007, pp. 725-737. https://doi.org/10.1057/palgrave.ejis.3000717
  4. Cacioppp, John T. and Richard E. Petty, "The elaboration likelihood model of persuasion", Advances in Consumer Research, Vol.11, No.1, pp. 673-675, 1984
  5. Cenfetelli, R. and Schwrz, A., "Identifying and testing the inhibitors of technology usage intentions", Information Systems Research, Vol. 22, No.4, 2011, pp. 808-823. https://doi.org/10.1287/isre.1100.0295
  6. Davis, F. D. "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology", MIS Quarterly, Vol 13, No 3, 1989, pp. 319-340. https://doi.org/10.2307/249008
  7. Davis, F. D., Bagozzi, R. P. and Warshaw, P. R., "User Acceptance of Computer Technology: a Comparison of Two Theoretical Models", Management Science, Vol 35, No 8, 1989, pp. 982-1003. https://doi.org/10.1287/mnsc.35.8.982
  8. De Guinea, A. O. and Markus, M. L., "Why Break the Habit of a Lifetime? Rethinking the Roles of Intention, Habit, and Emotion in Continuing Information Technology Use", MIS Qurterly, Vol 33, 2009, pp. 433-444.
  9. DeSanctis, G. and Poole, M., "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory", Organization Science, Vol 5, 1994, pp.121-147. https://doi.org/10.1287/orsc.5.2.121
  10. Glaser, B., "Advances in the Methodology of Grounded Theory: Theoretical Sensitivity", The Sociology Press, 1978.
  11. Gupta, H., Nicholson, B. and Newmn, M., "Assimilation of Social Media: Researching Challenges to Adoption", Proceedings of the Nineteenth America Conference of Information Systems, 2013, pp. 1-8.
  12. Kim, H-W. and Kanakanhalli, A., "Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective", MIS Quarterly, Vol 33, No 3, 2009, pp. 567-582.90.
  13. Lampe, C., Vitak, J. and Ellison, N., "Users and Nonusers: Interaction between Levels of Facebook Adoption and Social Capital", CSCW 2013, 2013.
  14. Lapointe, Liette and Suzanne Rivard, "A Triple Take on Information System Implemenation", Organization Science, Vol. 18, No. 1, 2007, pp. 89-107. https://doi.org/10.1287/orsc.1060.0225
  15. Lee, C., Deerthick, K. and Chen, Y., "Exploring non-use and appropriate technologies", 2014 CHI workshop, considering why we should study technology non-use, 2014. http://nonuse.jedbrubaker.com/workshop-overview/
  16. Limayem, M., Hirt, S, G. and Cheung, C.M.K., "How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance", MIS Quarterly, Vol. 31, No. 4, 2007, pp. 705-737.
  17. Podsakoff, P. M., MacKenzie, S. B., Lee, J-Y., and Podsakoff, N. P., "Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies", Journal of Applied Psychology, Vol 88, No 5, 2003, pp. 879-903. https://doi.org/10.1037/0021-9010.88.5.879
  18. Polites, G. L. and Karahana, E., "Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance", MIS Quarterly, Vol 36, No 1, 2012, pp. 21-42.
  19. Ryan, T. and Xenos, S., "Who uses Facebook? An Investigation into the relationship between the Big Five, Shyness, Narcissism, Loneliness, and Facebook Usage", Computers in Human Behavior, Vol. 27, 2011, pp. 1658-1664. https://doi.org/10.1016/j.chb.2011.02.004
  20. Satchell, C. and Dourish, P., "Beyond the user: Use and Non-Use in HCI", OZCHI 2009, 2009.
  21. Sheldon, P., "Profiling the Non-users:Examination of Life-Position Indicators, Sensation Seeking, Shyness, and Loneliness among Users and Non-users of Social Network Sites", Computers in Human Behavior, Vol 28, 2012, pp. 1960-1965. https://doi.org/10.1016/j.chb.2012.05.016
  22. Straub, D. W. and Burton-Jones, A., "Veni, Vidi, Vici: Breaking the TAM Logjam", Journal of the Association for Information Systems, Vol 8, No 4, 2007, pp. 223-229.
  23. Strauss A. and Corbin, J., "Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory", 2nd ed. Sage. 1998.
  24. Urquhart, C., Lehmann, H. and Myers, M. D., "Putting the theory back into grounded theory:guidelines for grounded theory studies in information systems", Information Systems Journal, Vol 20, 2010, pp. 357-381.
  25. Van der Heijden, H., "User Acceptance of Hedonic Information Systems", MIS Quarterly, Vol 28, 2004, pp. 695-704.
  26. Venkatesh, V., Morris,, M., Davis, G., and Davis, F., "User Acceptance of Information Technology:Toward a Unified View", MIS Quarterly, Vol. 17, No. 3, 2003, pp. 425-478
  27. Venkatesn V., Brown, S. A., and Bala, H., "Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems", MIS Quarterly, Vol. 37, No. 1, 2013, pp. 21-54. https://doi.org/10.25300/MISQ/2013/37.1.02
  28. Wyatt, S., "Bringing users and non-users into being across methods and disciplines", 2014 CHI workshop, considering why we should study technology non-use, 2014, http://nonuse.jedbrubaker.com/workshop-overview/