Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Effect of Empathy on the Job Stress among Nurses

간호사의 공감이 직무스트레스 미치는 영향

  • Jeong, Hye-Sun (Division of Nursing Science, Kongju National University)
  • Received : 2015.03.19
  • Accepted : 2015.06.11
  • Published : 2015.06.30
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Abstract

This study was conducted to identify the effect of nurses' empathy on their job stress. The subjects of this study were 192 nurses working at 5 general hospitals. The empathy and job stress were surveyed by using structured questionnaire from June 1 to August 31, 2014. The nurses' overall job stress was 3.86 out of 5 and among the domains of job stress, stress of relationship with patients and their carer was 4.22, stress of relationship with medical doctors was 4.21, and stress related to nursing tasks was 4.01. Factors influencing job stress were gender, pay satisfaction, perceived amount of workload, and fantasy from empathy. These findings suggest that in order to improve clinical nurses' job stress, there should be organizational efforts to regulate the pay level and workload and to develop programs for lowering perceived job stress among nurses by managing fantasy from empathy.

본 연구의 목적은 간호사의 공감수준이 직무스트레스에 미치는 영향을 파악하기 위한 것이었다. 2014년 6월 1일부터 2014년 8월 31일까지 충청남도와 대전광역시에 소재한 종합병원 5곳에 근무 중인 간호사 192명을 대상으로 구조화된 설문지를 이용하여 직무스트레스와 공감을 파악하였다. 간호사의 전체 직무스트레스는 5점 만점에 3.86점으로 높은 편이었고, 하위영역별로 보호자 및 환자에 대한 영역 4.22점, 의사와의 갈등영역 4.21점, 간호업무 관련 영역 4.01점 순으로 높았다. 직무스트레스에 영향을 미치는 요인은 성별, 급여만족도, 지각하는 업무량, 그리고 공감의 하위영역 중 상상하기로 파악되었다. 이상으로 임상 간호사의 직무스트레스를 감소시키기 위해서는 급여수준이나 업무량 등을 조절하는 조직의 노력과 공감 중 상상하기 수준이 높았던 간호사를 대상으로 스트레스 관리를 도울 수 있는 중재적용이 요구된다.

Keywords

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