Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지

Social Intelligence (SI) and Emotional Intelligence (EI) as Predictors of Job Engagement and Organizational Commitment in Deluxe Hotel

특급 호텔 종사원의 사회지능과 감성지능이 직무열의 및 조직몰입에 미치는 영향

  • Jung, Hyo Sun (Dept. of Culinary Service Management, Kyung Hee University) ;
  • Yoon, Hye Hyun (Dept. of Culinary Service Management, Kyung Hee University)
  • 정효선 (경희대학교 조리서비스경영학과) ;
  • 윤혜현 (경희대학교 조리서비스경영학과)
  • Received : 2014.11.04
  • Accepted : 2015.02.15
  • Published : 2015.02.28
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Abstract

This study explores the influence of social intelligence (SI) and emotional intelligence (EI) on employees' job engagement and organizational commitment in deluxe (five-star) hotels in Korea, and seeks to analyze the mediating effects of employees' job engagement on the relationship between SI, EI, and employees' commitment. The sample for the survey was collected from 419 F & B employees. The results of structural equation modeling show that employees' SI had a positive effect on job engagement and organizational commitment. EI also had a positive effect on job engagement but not on organizational commitment. In addition, the findings demonstrate that employees' job engagement mediated the effect of EI on organizational commitment. SI and EI are crucial requirements among hotel employees who depend on cooperation between colleagues.

본 연구에서는 호텔 종사원의 사회지능과 감성지능을 규명하고, 사회지능, 감성지능, 직무열의 및 조직몰입과의 유기적인 인과관계를 고찰하였으며, 이러한 인과관계에서 직무열의의 매개적 역할을 추가적으로 검증하였다. 본 연구를 위해 서울지역 특급 호텔 종사원 419명을 대상으로 한 표본을 바탕으로 분석하였으며, 연구결과, 호텔 종사원이 사회지능은 직무열의와 조직몰입에 유의한 긍정적인 영향을 주는 것으로 조사되었다. 또한, 종사원의 감성지능은 직무열의에 유의한 긍정적인 영향을 주었지만, 조직몰입에는 유의한 영향을 주지 않았으며, 감성지능이 조직몰입에 미치는 영향에 있어서 직무열의가 매개적 역할을 수행하는 것으로 나타났다.

Keywords

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