Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Status and Tasks of ICT-based Welfare Services for the Elderly Living Alone

ICT기반 독거노인복지서비스의 현황 및 과제

  • Kang, Jong-Kwan (Dept. of Social Welfare, Graduate School, University of Seoul) ;
  • Lee, Jun-Young (Dept. of Social Welfare, Graduate School, University of Seoul)
  • 강종관 (서울시립대 사회복지학) ;
  • 이준영 (서울시립대 사회복지학)
  • Received : 2014.11.01
  • Accepted : 2015.01.20
  • Published : 2015.01.28
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Abstract

The Objective of this study was to establish the role of ICT based Welfare services to support the needs of the elderly living alone. For this, 85 current services for the elderly from 6 central governments was arranged, and also, 114 possible welfare services based on ICT in future were surveyed from the research articles. These services were categorized by Maslow's hierarchy of needs, and rearranged into online, offline and combined services. It was observed that most of the services were focused on Safety needs(medical health) and Self-actualization(leisure culture), and services for Esteem were lack. It would be possible to improve the services for the environmental improvement, employment expansion, independent Activities of daily living with the ICT based elderly welfare services. And also, it was needed to develop the additional services for the psychological and emotional support. It was concluded that ICT based consumer oriented services could improve the quality of life of the elderly living alone with the well balanced strategies.

본 연구의 목적은 독거노인의 욕구를 지원하기 위한 ICT기반 독거노인복지서비스의 역할을 정립하는 것이다. 독거노인은 고령화가 가속됨에 따라 2010년 102만 가구로 증가 추세이며 정신적, 사회적, 경제적인 어려움 등으로 인해 사회문제로 대두되었다. 본 연구는 기존 시행된 6개 부처의 85개 노인복지서비스와 향후 제공가능 한 114개 ICT기반 복지서비스를 조사하였다. 이들 서비스를 Maslow의 욕구분류체계에 따라 유형화하고 오프라인, 온라인, 온오프라인병행 서비스로 구분하였다. 연구의 결과는 안전욕구(의료 건강), 자아실현욕구(여가 문화) 서비스에 집중되어 있고 자존욕구 서비스는 저조한 것으로 나타났다. ICT기반 노인복지서비스를 통해 환경개선, 일자리 확대, 독립적인 일상생활지원 서비스는 개선이 가능하고 심리/정서지원 서비스 등은 추가 발굴이 필요하다는 것을 알 수 있었다. 본 연구결과로 현재 제공되는 서비스의 편중은 완화하고 부재는 보완하는 등 ICT기반 수요자 중심 노인복지서비스를 통해 독거노인의 삶의 질을 향상시킬 수 있을 것이다.

Keywords

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