Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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The effects of Perceived Organizational Support on Job Commitment and Organizational Citizenship

유통산업에서 근로자의 조직후원인식이 직무몰입 및 조직시민행동에 미치는 영향

  • Lee, Hong-Ki (Department of Management, Jungwon University) ;
  • Myoung, Sung-Min (Department of Medical Information and Administration, Jungwon University)
  • 이홍기 (중원대학교 경영학과) ;
  • 명성민 (중원대학교 의료정보행정학과)
  • Received : 2014.12.01
  • Accepted : 2015.01.08
  • Published : 2015.01.31
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Abstract

The purpose of this study is to investigate the influence and effects of perceived organizational support on the organizational citizenship on the basis of perception of the importance of organizational support. In modern society, the perception of perceived organizational support and the manufacturing industry as well have been becoming more important, and, if, besides the manufacturing industry, the interest in the support to and the welfare of the employees could be taken in the service and distribution industries, too, the employees come to realize the organizational support, which causes them to be immersed in their duties and show more organizational citizenship for their organizations and colleagues. Accordingly, in order to enhance the employees' outcome, the organizations should support their employees and provide help more, letting the employees perceive the support of the organization more actively. Consequently, it can be said that the perceived organizational support is able to strengthen the employees' outcome and motivate the organizational citizenship as well.

본 연구는 조직후원의 중요성에 대한 인식을 바탕으로 조직후원인식이 조직시민행동에 미치는 영향과 효과를 규명하는데 주목적을 두고 있다. 현대사회에서 제조업에 대한 인식과 함께 조직후원인식의 비중이 높아지고 있는데, 제조업 이외의 서비스 및 유통산업에서도 조직구성원에 대한 지원 및 복지에 대한 관심을 나타낸다면 조직의 후원을 지각하게 될수록 직무에 몰입을 유발하며, 조직과 동료를 위한 자발적인 헌신과 역할 외 행동인 조직시민행동을 더욱 보이게 되어 직접적인 성과를 드러낼 수 있을 것이다. 따라서 근로자들의 성과를 높이기 위해서는 구성원들을 더 많이 후원하고 도움을 제공하며, 근로자들에게 조직이 지원하고 있다는 사실을 적극적으로 인식시킬 필요가 있다. 본 연구의 결과는 조직후원인식은 성과를 강화할 수 있으며 이를 통해 조직구성원들의 조직시민행동을 유발할 수 있다는 것을 제시한다.

Keywords

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