DOI QR코드

DOI QR Code

A Study of Segmentation of Foreign Rural Tourists based on Rural Tourism Attributes, and Satisfaction and Loyalty

외국인 농촌관광 중요속성 세분화에 따른 만족도 및 충성도 차이연구

  • Received : 2014.03.03
  • Accepted : 2014.06.13
  • Published : 2014.06.30

Abstract

The purpose of this study is to segment foreign tourists who are visiting rural tourism village based on importance attributes of rural experiences tourism. From the literature review, rural experience tourism and its' importance attributes were discussed and these are, peculiar cultural experience, rural experience tourism price, food, natural scenery, accessibility, accommodation and convenient facility. On-site survey was conducted to collect the data from 8 rural tourism villages and a total of 258 useful samples were collected and analyzed. Frequent, cluster analysis, MDA, and MANOVA were performed to produce the results. The cluster analysis showed that three clusters solution was appropriate and named as moderated satisfaction group, high satisfaction group, and highly satisfaction group. The results of MANOVA showed that there were differences among the groups in terms of satisfaction and loyalty of rural experiences tourism. Theoretical and practical implications were discussed in the conclusion section.

Keywords

References

  1. Anderson, E. W., 1994, Cross-category variation in customer satisfaction and retention. Marketing Letters 8(1): 19-30.
  2. Baek, Y., N. Kim, I. Jeon, Y. Kim, 2013, An importance and satisfaction analysis of selection attribute by rural theme park customers: A case study on Anseong Farm Land. Journal of Korean Society of Rural Planning 19(2): 1-10. https://doi.org/10.7851/ksrp.2013.19.2.001
  3. Baker, D. A. and J. L. Crompton, 2000, Satisfaction and behavioral intentions, Annals of Business Research 24: 253-268.
  4. Bieber, T. P., 1989, Guest-history System: Maximizing the benefits. The Cornell Hotel and Restaurant Administration Quarterly 30(3): 20-22. https://doi.org/10.1177/001088048903000310
  5. Brady, M. K., C. J. Robertson and J. J. Cronin, 2001, Managing behavioral intentions in diverse cultural environments: An investigation of service quality, service value and satisfaction for american and education fast-food customers. Journal of International Management 7: 129-149.
  6. Britner, M. J., 1990, Evaluating service encounter: The effect of physical surrounding and employee responses. Journal of Marketing 54(April): 59-82. https://doi.org/10.2307/1252173
  7. Cho, M. and J. Park, 2005, Foreigners' satisfaction level upon Korean-styled inns vis-a-vis 2002 FIFA World Cup Event in Korea. Journal of Tourism Sciences 29(2): 277-296.
  8. Cho, M., W. Jung amd S. Kim, 2006, Travel destination attributes and Japanese tourists' attitude toward a drama location. Journal of Tourism Sciences 30(4): 9-25.
  9. Choi, C, B. Lim, 2010, An empirical study on the relation between satisfaction and revisit in the choice of tourist attractions. Bulletin of the Institute of Business and Economic Research 24(2): 45-66.
  10. Cronin, J. J., M. K. Brady and G. T. M. Hult, 2000, Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 76(2):193-218. https://doi.org/10.1016/S0022-4359(00)00028-2
  11. Cronin, J. J., and S. A. Taylor, 1992, Measuring service quality: A reexamination and extension. Journal of Marketing 56(3): 55-68.
  12. Gallarza, M. G. and I. G. Saura, 2004, Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students travel behaviour. Tourism management 27: 437-452.
  13. Gitelson, R. and J. Crompton, 1983, The planning horizons and sources of information used by pleasure vacationers. Journal of Travel Research 23(3): 2-7.
  14. Heskett, J. L., G. W. Jones. W. E. Sasser and L. A. Schlesinger, 1994, Putting the service-profit chain to work, Harvard Business Review 72(2): 164-174.
  15. Ho, J., S. Hur, and W. Oh, 2002, A study on the tourists' satisfaction factors on the city events: a case study of cherry marathon event of Gyeongju.. Journal of Tourism & Leisure Research 14(1): 203-216.
  16. Hosany, S., Y. Ekinci and M. Uysal, 2006, Destination image and destination personality: An application of branding theories to tourism places. Journal of Business Research 59(5): 638-642. https://doi.org/10.1016/j.jbusres.2006.01.001
  17. Hui, T. K., D. Wan and A. Ho, 2007, Tourist's satisfaction, recommendation, and revisiting Singapore. Tourism Management 28(4): 965-975. https://doi.org/10.1016/j.tourman.2006.08.008
  18. Jang, K., 2010, Satisfaction decision factors of visitors of rural tourism. The Journal of the Korea Contents Association 20(7): 396-403. https://doi.org/10.5392/JKCA.2010.10.7.396
  19. Jensen, J. M., 2008, An empirical investigation of the relationships between hygiene factors, motivators, satisfaction, and response among visitors to zoo and aquaria. Tourism Review International 11(3): 307-316.
  20. Jeonbuk Development Institute, 2012, Necessity of linkage between Korean wave 4.0 and traditional culture resources. Issue Briefing 78.
  21. Kang, P., 2004, A Study on the Stated Preference of Green-Tour Destination Attributes in Jeonnam. Journal of Korean Resional Development 4(2): 121-138.
  22. Kim, J., 2008, A study of influencing factors on tourist satisfaction and behavioral intention: focusing Suncheon city tour and Yeosu city tour. Journal of Tourism and Hospitality Research 22(4): 45-61.
  23. Kim, J.(2013, Agust, 22) Jeonnam rural village established foothold of foreign experience tourism. Jeonnam Internet New, Retrieved from http://jnnews.co.kr/news
  24. Kim, J., B. Jang and I. Hwang, 2008, A study on satisfaction and behavioral intention by attractiveness of tourism destination. Korea Academic Society of Tourism Management 32th conference Proceedings: 923-936.
  25. Kim, K., 2010, A study on the relationship between festival service quality, satisfaction and behavioral intention by the benefit sought. Journal of the Korea Service Management Society 11(1): 237-263.
  26. Kim, K., K .Chung and J. Shin, 2010, The relationship among tourism destination factors, tourism destination image, customer satisfaction, and customer loyalty: the case of Tongyoung tourist destination. Korean Journal of Tourism Research 24(6): 151-172.
  27. Korea Rural Community Corporation, 2013, Korea rural tourism, make Hallyu! Love Soil & Love the Water 330: 30-31.
  28. Kweon, D., 2013.April.2, Rural experience tourist comes the era 2millions in Gyeongbuk. Andong Internet News, Retrieved from http://www.adinews.co.kr
  29. Lee, J., 2013, Influence of satisfaction factors of traditional village visitor on whole satisfaction and behavior intention: focusing on OeamMaul in Asan. The Journal of the Korea Contents Association 13(3): 402-413.
  30. Lee, S., 2010, A study on Foreign tourists' satisfaction applied two-factor theory. The Tourism Sciences Society of Korea 67th conference Proceedings: 1245-1255.
  31. Lee, S., M. Oh, 2007, Analysis of tourist types motivations and experiences according to the rural tourism destination. Korea Journal of Tourism and Hospitality Research 21(4): 19-33.
  32. Lew, A. A., 1987, A frame work of tourist attraction research. Annals of Tourism Research 14(4): 553-575. https://doi.org/10.1016/0160-7383(87)90071-5
  33. Litvin, S. W., and S. L .Ling, 2001, The destination attribute management model: An empirical application to Bintan, Indonesia. Tourism Management 22(5): 481-492. https://doi.org/10.1016/S0261-5177(01)00003-6
  34. Martin, H. S., and I. A. R. Bosque, 2008, Exploring the cognitive-affective nature of destination image and role of psychological factors in its formation. Tourism Management 29(2): 263-277. https://doi.org/10.1016/j.tourman.2007.03.012
  35. Moon, C., 2009, A study on the tourist's satisfaction and behavioral intentions with the experiential tourism of home-stay in Korean traditional Hanok: Case study of Jeonju Hanok Village. Journal of Tourism and Hospitality Research 23(3): 61-79.
  36. Min, Y. and Y. Lee, 2012, The effects of rural tourism selection attributes on the visitor"s satisfaction, revisit and recommendation. Journal of Travel Study 33: 73-92.
  37. Ministry of Culture, Sports, and Tourism, 2011, 2012 Business plan.
  38. Ministry of Culture, Sports, and Tourism, 2012, 2011 International visitor survey.
  39. Nield, K., M. Kozak and G. LeGrys, 2000, The role of food service in tourist satisfaction. International Journal of Hospitality Management 19(4): 375-384. https://doi.org/10.1016/S0278-4319(00)00037-2
  40. Ostrowski, P. L., T. V. O'Brien and G. L. Godon, 1993, Service quality and customer loyalty in the commercial airline industry. Journal of Travel Research 32(Fall): 16-24. https://doi.org/10.1177/004728759303200203
  41. Parasuraman, A., V. A., Zeithaml and L. Berry, 1985, A conceptual model of service quality and its implications for future research. Journal of Marketing 49(Fall): 41-50.
  42. Park, J. and J. Nam, 2001, An empirical study on the influence of customer loyalty on the attribute satisfaction in tourist hotel industry. Korean Journal of Tourism Research 16(1): 145-162.
  43. Pizam, A., Y. Neumann and A. Reichel, 1978, Dimentions of tourist satisfaction with a destination area. Annals of Tourism Research .5(3): 314-322. https://doi.org/10.1016/0160-7383(78)90115-9
  44. Rust, R. T., and R. L. Oliver, 1994, Service quality: insights and managerial implications from the frontier, Service quality new directions in theory and practice. London: SAGE Publications Inc, 1-19.
  45. Seong, H., H. Choi, and J. Lim, 2006, A study on visitor's motivation, satisfaction and behavioral motivation at local festival. Journal of the Korea Service Management Society 7(4): 201-223.
  46. Sim, K., D. Cho, 2009, Analysis on influence of local festival satisfaction in rural area on regional revitalization. Journal of The Korean Regional Development Association 21(4): 249-264.
  47. Song, Y. and Y. Lee, 2011, An analysis of factors Influencing chinese tourists' whole satisfaction. intention of revisiting and Recommendation, Sino-Soviet Affairs 35(1): 81-114.
  48. Spreng, R. A., S. B. MacKenzie and R. W. Olshavsky, 1996, A Reexamination of The Determinants of Consumer Satisfaction. Journal of Marketing 60(3): 15-32. https://doi.org/10.2307/1251839
  49. Tkaczynski. A., and S. Rundle-Thiele, 2011, Event segmentation: a review and research agenda. Tourism Management 32(2): 426-434. https://doi.org/10.1016/j.tourman.2010.03.010
  50. Truong, T. H., and D. Foster, 2006, Using HOLSAT to evaluate tourist satisfaction at destination: The case of Australian holidaymakers in Vietnam. Tourism Management, 27(5): 842-855. https://doi.org/10.1016/j.tourman.2005.05.008
  51. Tse, D. K., and P. C. Wilton, 1998, Models of consumer satisfaction: An extension. Journal of Marketing Research, 25(2): 204-212.
  52. Yoo, W., D. Park, and Y. Yoon, 2011, Local festival attendees' satisfaction, royalty and support for festival development. Korean Journal of Hotel Administration 20(2): 175-189.
  53. Yoon, Y. and H .Oh, 2008, Examination of rural tourists' behavior characteristics based on segmented satisfaction groups of rural tourism destination. Journal of Tourism & Leisure Research 20(3): 109-124.
  54. Yoon, Y, J. Yang, and Y. Jang, 2013, A segmentation of rural tourism village's selection attributes which affects experience programs preferences and behavior intention in 6th industry. Journal of agricultural extension & community development 20(3): 755-775. https://doi.org/10.12653/jecd.2013.20.3.0755
  55. Yoon, Y. and K. Ji, 2008, A study on visitors' preferences and satisfaction in rural tourism destination: focused on rural tourism visitors in Kangwon province. Journal of Hospitality and Tourism Studies 10(1): 237-251.
  56. Yoon, Y., and M. Uysal, 2005, An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management 26(1): 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
  57. Um, S., K. Chon and Y. Ro, 2006, Antecedents of revisit intention. Annals of Tourism Research 33(4): 1141-1158. https://doi.org/10.1016/j.annals.2006.06.003
  58. Veronica, L., and T. Standvick, 1995, The nature of customer relationships in service. Advances in Services Marketing and Management 4: 141-167. https://doi.org/10.1016/S1067-5671(95)04022-6
  59. Walker J. L., 1995, Service encounter satisfaction: Conceptualized. Journal of Service Marketing 9(1): 5-14. https://doi.org/10.1108/08876049510079844
  60. Whiple, T. W., and S. V. Thach, 1988, Group tour management: Does good service product satisfaction customer? Journal of Travel Research 27: 16-21.
  61. Zeithaml, V. A., L. Berry and A. Parasuraman, 1996, The behavioral consequences of service quality. Journal of Marketing 60(April): 31-46.

Cited by

  1. Agritourism: A Hedonic Approach of Quality Tourism Indicators in South Tyrol vol.11, pp.13, 2014, https://doi.org/10.3390/su11133747