Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on Continued Usage of Mobile Telecommunication Companies by Killer-app Lock-in

킬러앱 고착화(Lock-in)로 인한 이동통신사의 지속적 사용의도에 관한 연구

  • Received : 2014.04.16
  • Accepted : 2014.06.20
  • Published : 2014.06.28
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Abstract

This study is about the influence between usages of smartphone by studying the characteristics of killer-app on smartphone in a perspective of switching cost and lock-in and studied about influence between killer-app and continued usage of mobile telecommunication companies. As a result of the study, information characteristics and network externality has a positive effect on switching cost and lock-in. Switching cost has a positive influence on lock-in but not on intention of continued usage of killer-app. It has shown that lock-in has a positive influence on intention of continued usage of killer-app and plays a mediating role between switching cost and continued usage of killer-app. Finally, intention of continued usage of killer-app has a positive influence on intention of continued usage of mobile telecommunication companies.

본 연구는 스마트폰의 킬러앱이 가지고 있는 특성(정보특성과 네트워크 외부성)이 전환비용과 고착화를 통하여 사용자의 스마트폰 사용간의 영향 관계를 알아보고, 킬러앱과 이동통신사의 지속적인 사용간의 영향을 조사하였다. 연구 결과, 정보특성과 네트워크 외부성은 전환비용과 고착화에 긍정적인 영향을 미치는 것으로 나타났다. 전환비용은 고착화에는 긍정적인 영향을 미치지만 킬러앱의 지속적인 사용의도에는 영향을 미치지 않는 것으로 나타났다. 고착화는 킬러앱의 지속적 사용의도에 긍정적인 영향을 미치는 것으로 나타났으며, 전환비용과 킬러앱의 지속적 사용의도 사이에서 매개역할을 하는 것으로 나타났다. 마지막으로 킬러앱의 지속적 사용의도는 이동통신사의 지속적인 사용의도에 긍정적인 영향을 미치는 것으로 나타났다.

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