The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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A Study on the Affecting Factors of U-City Service Acceptance

U-City 서비스 수용에 영향을 미치는 요인에 관한 연구

  • Han, Dong Hun (Department of Information and Industrial Engineering, Yonsei University) ;
  • Kim, Kwang Soo (Department of Information and Industrial Engineering, Yonsei University) ;
  • Leem, Choon Seong (Department of Information and Industrial Engineering, Yonsei University)
  • Received : 2014.02.10
  • Accepted : 2014.02.28
  • Published : 2014.05.31
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Abstract

Ubiquitous City(U-City) is spotlighted for the new paradigm to solve the problem of urbanization using ICT technology. However, due to the lower profit and the insufficient of citizen-experience service, ubiquitous service(U-Service) is perceived negatively. In this sense, a study for user-centric profitable service development is needed. This study, as a basic research for the development of U-service, is conducted to identify the factors which are affected to acceptance of the U-Service. Technology Acceptance Model is applied for the basic model of the research. The model is modified by the U-City characteristic which has user, technology, and service perspective. The proposed model is empirically tested using survey data collected from 600 citizens of 7 U-City. Structural equation modeling is employed to test the research hypotheses. The survey analysis results are able to apply for basic research of U-Service design, and provide theoretical and practical implications.

유비쿼터스 도시(이하 U-City)는 ICT 기술을 활용하여 도심화의 문제를 해결하는 새로운 패러다임으로 각광받고 있다. 하지만 수익 창출 저하 및 시민체감형 서비스의 부족 등의 문제로 인해 U-City 서비스의 인식은 부정적인 수준에 머무르고 있다. 따라서 사용자 중심의 수익창출형 서비스 개발을 위한 연구가 필요하다. 본 연구는 U-City 서비스 개발을 위한 기반연구로서 U-City에 생활하는 시민들은 어떠한 요인에 의해 U-City 서비스를 수용하는지에 대해 도출해 보고자 한다. 연구의 기본모델로는 새로운 기술수용 연구에 일반적으로 사용되는 기술수용모델을 활용하였다. 기술수용모델의 변수들은 U-City의 특성을 반영하여 사용자, 기술, 서비스 관점으로 나눠 설계하였다. 실제 U-City 선정 지역 중 7개 도시의 600명 시민을 대상으로 설문조사를 실시하였으며, 가설을 검증하기 위해 구조방정식 모델을 사용하였다. 연구결과의 주요 내용들을 이론적인 측면과 실용적인 측면으로 나눠 시사점을 제시하였으며, 향후 U-City 서비스 설계시 기반 연구로써 활용될 수 있을 것으로 사료된다.

Keywords

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