Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Study on Chinese User Resistance of SNS : Focus on Renren Wang

SNS사용에 대한 중국 사용자 저항에 관한 연구: 런런왕(人人网)을 중심으로

  • Fan, Peng-Fei (Free21+ e-Service Team, Chonnam National University) ;
  • Lee, Sang-Joon (Graduate School of Business Administration, Chonnam National University) ;
  • Lee, Kyeong-Rak (Free21+ e-Service Team, Chonnam National University)
  • ;
  • 이상준 (전남대학교 경영학부) ;
  • 이경락 (전남대학교 공짜21+ e-서비스 사업단)
  • Received : 2014.01.14
  • Accepted : 2014.02.20
  • Published : 2014.02.28
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Abstract

SNS uses the Internet as its base. It is created in order to achieve communication between the users. Up until now, most previous research were focused on the users of SNS. But, there are still a great deal of people who do not use or discontinuously use SNS. This is because users have natural resistance against SNS when using the service. In this study, time shortage perception, awareness of SNS, self-efficacy, suitability, information quality of SNS, subjective norm and privacy concern are considered as influence factors by previous research. An empirical study for Chinese students and internet users was conducted to identify how these factors influence perceived risk and perceived usefulness, and how this influence to user's resistance. This study can explain the reason why users don't use SNS and resist SNS use.

SNS는 웹을 기반으로 사용자들이 프로필을 창출하고 다른 사람과 커뮤니케이션 할 수 있도록 지원해주는 서비스이다. 지금까지의 대다수 연구들은 SNS의 이용자들이나 그 영향에 관련된 연구 위주로 진행되어 왔다. 그러나 SNS 비이용자도 많으며, SNS이용자라고 해도 모두 SNS를 즐기고 지속적으로 활용하는 것은 아니다. 이와 같은 현상은 SNS사용에 대해 사용자들이 느끼는 혁신에 대한 저항이 존재하기 때문에 발생한다. 본 논문에서는 선행 연구를 바탕으로 시간부족에 대한 지각, SNS에 대한 인지도, 자기효능감, 적합성, SNS에 대한 정보품질, 주관적 규범 및 프라이버시 우려를 지각된 위험과 지각된 유용성의 영향요인으로 선정하였다. 이들 요인이 지각된 위험과 지각된 유용성에 미치는 영향과, 지각된 위험과 지각된 유용성이 다시 사용자 저항에 미치는 영향을 알아보기 위해 중국내 학생과 인터넷 사용자들을 대상으로 실증 분석하였다. 본 논문을 통해 SNS를 사용하지 않는 이유와 SNS 사용에 대한 저항요인을 파악할 수 있다.

Keywords

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