DOI QR코드

DOI QR Code

Importance and Performances of Visiting Nurse Services Provided under the Long Term Care Insurance System for the Elderly

노인장기요양보험 제도 하에 제공되는 방문간호 서비스의 중요도와 성과도

  • Byeon, Do Hwa (Instructor of Samcheok Care Helper Training Institute) ;
  • Hyun, Hye Jin (Department of Nursing Kangwon National University)
  • Received : 2013.04.18
  • Accepted : 2013.09.20
  • Published : 2013.09.30

Abstract

Purpose: This study was attempted to provide quality improvement and revitalization of visiting nurse services by Importance-Performance Analysis of persons being provided with the services. Methods: The subjects were 350 people being provided with visiting nurse services from a long term home care institution in the kangwon Province during the period of data collection between Aug. 16 and Sep. 15, 2011. Data analysis was conducted through t-test, ANOVA, and IPA by using the SPSS/WIN 12.0 program. Results: As a result of the Importance-Performance Analysis of visiting nurse services, it turned out that the strength on reliability, assurance, and empathy should be maintained with good work and the aspects of responsiveness appeared to be intensively improved, and the tangibility proved to be subject to improvement. Conclusion: For the activation of visiting nurse services, methods for improving the performance in the intensive care area and management strategy establishment which highlights the advantages of strength maintenance area are needed.

Keywords

References

  1. Bacon, D. R. (2003). A comparison of approaches to importanceperformance analysis. International Journal of Market Research, 45 (1), 55-71.
  2. Choi, H. Y. (2001). A study on post-hospital home health care needs in a general hospital. Unpublished master's thesis, Chonbuk National University, Jeonju
  3. Cronin, J. J. Jr., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56 (3), 55-68.
  4. Ellen, W. L. (1990). Using importance-performance analysis: Importance-performance analysis is a simple tool which yields easily understood data with many uses. Journal of Nursing Management, 21 (5), 20-25. https://doi.org/10.1097/00006247-199008000-00011
  5. Jeong, G. H., & Kang, H. Y. (2009). Knowledge and perceptions on visiting nursing service needs among workers in longterm care insurance institutions. Journal of Nursing Science, 14 (1), 119-130.
  6. Joo, M. K. (2002). A study on the determinants of consumeroriented nursing service quality. Korean Scholars of Marketing Science, 2, 229-253.
  7. Kang, Y. S., Ha, Y. M., & Eun, Y. (2012). Health status and healthpromoting lifestyle profile II of north korean immigrants. Journal of Korean Academy of Community Health Nursing, 23 (3), 231-243. https://doi.org/10.12799/jkachn.2012.23.3.231
  8. Kim, B. Y. (2001). Comparison studies on the effectiveness of gardening, music, and art therapies conducted as nursing interventions for imbecility: Mainly concentrated at rehabilitation nursing program. The Korean Nurse, 40 (1), 51-63.
  9. Kim, K. S., & Ha, E. H. (2009). Factors affecting quality of nursing services and intention to revisit as perceived by hospitalized patients and nurses in medium sized urban hospitals. Journal of Korean Clinical Nursing Research, 15 (2), 103-114.
  10. Kim, M. H. (2009). Roles of visiting nurses defined based on longterm care insurance regulation for the elderly. Journal of Korean Academy of Public Health Nursing, 23 (2), 232-250.
  11. Kim, S. J. (2006). Path analysis of religious activity effect on the quality of life of the elderly. Journal of Welfare for the Aged, 33, 29-50.
  12. Kwon, D. K. (2011). The study on the plan of improving the service quality in the food industry by the IPA matrix. Korean Journal of Tourism Research, 26 (1), 1-31.
  13. Kwon, M. O. (2003). Plan to boost long term care system for elderly in Korea. Unpublished master's thesis, Dongeui University, Busan.
  14. Lee, A. J., Sin, K. L., Sung, M. S., Park, Y. H., Hong, M. S., Lee, P. S., et al. (2009). Performed the first anniversary of long-term care insurance visiting nursing service policy debate for the activation. Seoul: National Health Insurance Corporation.
  15. Lee, J. S., Han, E. J., & Kang, I. O. (2011). The characteristics and service utilization of home nursing care beneficiaries under the Korean long term care insurance. Journal of Korean Academy of Community Health Nursing, 22 (1), 33-44.
  16. Lee, J. S., & Cho, S. O. (2011). An empirical study on the influence of customer satisfaction and intention to reuse by pharmacy service quality and characteristics. Journal of the Korea Management Engineers Society, 16 (1), 1-18.
  17. Lee, M. A. (2000). A study on the differences of perception between consumers and providers about nursing service quality, and the usefulness of tools measuring nursing service quality. Journal of Korean Academy of Nursing, 30 (5), 1121-1132.
  18. Lee, M. A. (2003). A study of the nursing service perceived by consumers and providers, and the tool that measures nursing service. Journal of Korean Academy of Nursing, 33 (6), 772-783.
  19. Lee, M. A. (2004). A study of the nursing service quality and gap perceived by consumers. Journal of Korean Academy of Nursing, 34 (2), 225-234.
  20. Lee, M. K. (2010). Job identification of home visiting nurses based on long-term care insurance for the elderly program. Unpublished doctoral dissertation, Hanyang University, Seoul.
  21. Lee, Y. H. (2005). A study on characteristics of long stay hospital patients and home health care needs. Unpublished master's thesis, Chung-Ang University, Seoul.
  22. Long Term Care Insurance for Elderly. (2011). (Ta) Partial revision, 2011. 12. 31 law institution 11141. long term care insurance for elderly. Retrieved December 24, 2012, from http:// www.law.go.kr/DRF/lawService.do?OC=lrzh&target=law&MST=120495&type=HTML&efYd=20120901
  23. Lynn, M. R. (1986). Determination and quantification of content validity. Nursing Research, 35 (6), 382-385.
  24. Martilla, J., & James, J. (1977). Importance-performance analysis. Journal of Marketing, 41 (1), 77-79. https://doi.org/10.2307/1250495
  25. Ministry of Health & Welfare. (2008). The standard text of careworker. Seoul: Author.
  26. Ministry of Health & Welfare. (2011). 2011 health and welfare white paper. Seoul: Author. from http://www.mw.go.kr/front_new/jb/sjb030301vw.jsp?PAR_MENU_ID=03&MENU_ID=030503&CONT_SEQ=278200&page=1
  27. Paik, N. J. (2009). More than half of old people complain of a pain. Retrieved May 31, 2013, from http://health.chosun.com/site/data/html_dir/2009/12/28/2009122800668.html
  28. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64 (1), 12-40.
  29. Sung, Y. H., Kwon, I. G., & Kim, M. K. (2006). A study on the perception gap in clinical nursing service between customers and providers. Journal of Korean Clinical Nursing Research, 12 (1), 109-123.
  30. Yang, S. O., & Lee, S. H. (2010). A survey on the customized visiting nurse's assessment and management of chronic musculoskeletal pain in older adults. Journal of Korean Academy of Community Health Nursing, 21 (3), 311-320.

Cited by

  1. 노인장기요양기관에 근무하는 간호사의 근무실태 및 직무만족도 영향 요인 vol.29, pp.3, 2015, https://doi.org/10.5932/jkphn.2015.29.3.551
  2. Regional Comparison of Home Visiting Care Service Satisfaction among Elder Beneficiaries of the Long Term Care Insurance vol.27, pp.2, 2016, https://doi.org/10.12799/jkachn.2016.27.2.114
  3. 중요도-수행도 분석을 활용한 입원 환자 재활간호서비스에 대한 환자와 간호사의 인식 비교 vol.19, pp.1, 2013, https://doi.org/10.7587/kjrehn.2016.43
  4. 노인장기요양보험의 방문간호 서비스가 의료이용에 미치는 효과 vol.27, pp.3, 2013, https://doi.org/10.12799/jkachn.2016.27.3.272
  5. Effects of Community-based Rehabilitation Programs on Activities of Daily Living, Quality of Life and Assistive Technology Satisfaction for Disabled Adults in South Korea vol.8, pp.1, 2013, https://doi.org/10.20540/jiaptr.2017.8.1.1100
  6. 지역사회 거주 노인의 약물오용 영향요인: 약물지식 및 복약관리 교육요구를 중심으로 vol.24, pp.1, 2013, https://doi.org/10.22705/jkashcn.2017.24.1.087
  7. 노인장기요양보험 방문간호서비스 수행도와 필요도 : 오마하시스템 문제분류체계를 이용하여 vol.24, pp.2, 2013, https://doi.org/10.22705/jkashcn.2017.24.2.181
  8. 간호학생을 위한 방문간호 비위관 관리교육 시뮬레이션 모듈 평가와 적용 효과: NLN Jeffries 시뮬레이션 이론 적용 vol.28, pp.3, 2013, https://doi.org/10.12799/jkachn.2017.28.3.324
  9. The Prospect of the Fourth Industrial Revolution and Home Healthcare in Super-Aged Society vol.21, pp.3, 2013, https://doi.org/10.4235/agmr.2017.21.3.95
  10. The Development and Effect of Doctor-Visiting Nurses ICT Communication System for the Elderly: Focusing on Visiting Nursing Services for Long-term Care Patients vol.20, pp.suppl1, 2013, https://doi.org/10.17079/jkgn.2018.20.s1.s137
  11. Demand and willing to pay for oral hygiene service in long-term care insurance of elderly vol.42, pp.4, 2018, https://doi.org/10.11149/jkaoh.2018.42.4.204
  12. 노인장기요양인력 확보 방안: 간호사와 간호조무사 중심으로 vol.27, pp.1, 2020, https://doi.org/10.22705/jkashcn.2020.27.1.64
  13. 노인장기요양보험 재가방문간호 서비스 개발과 확대 방안 vol.27, pp.3, 2013, https://doi.org/10.22705/jkashcn.2020.27.3.241
  14. 노인장기요양보험 재가방문간호 서비스 개발과 확대 방안 vol.27, pp.3, 2013, https://doi.org/10.22705/jkashcn.2020.27.3.241
  15. 오마하체계에 따른 보건소 방문간호사의 간호업무 수행도와 필요도 vol.8, pp.2, 2020, https://doi.org/10.22961/jhcls.2020.8.2.139
  16. 가정방문형 음악치료 서비스에 대한 음악치료사 인식의 융복합적 연구 vol.12, pp.2, 2013, https://doi.org/10.15207/jkcs.2021.12.2.077