Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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A case study on the importance of non-intrusiveness of mobile devices in an interactive museum environment

인터랙티브 전시환경에서 모바일 디바이스의 비간섭적 특성의 중요성에 대한 사례 연구

  • Rhee, Boa (Sogang Institute of Advanced Technology)
  • 이보아 (서강대학교 서강미래기술연구원)
  • Received : 2012.09.05
  • Accepted : 2013.01.03
  • Published : 2013.01.31
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Abstract

This research sheds light on the non-intrusive traits of mobile devices (Electronic Guidebook, Rememberer, I-Guides and eXspot) deployed in Exploratorium for enhancing visitor experience via case studies. In an interactive exhibition environment, non-intrusiveness was the key to supporting the immersive experience and meaning-making for visitors. The usability of hand-held devices directly impacted on the non-intrusiveness, thereby reshaping the form-factors of mobile devices. The change in from-factor has also minimized the functions of devices as the remember of museum experience. Furthermore, the role of mobile devices, which turned from a supposed multi-media guide to a mere rememberer, made them virtually impossible for realizing the "seamless visiting model" originally planned. An array of projects carried out in Exploration have achieved some degree of success such as increasing viewing time as well as reinforcing post-visit activities. However, taken from musicological perspective, increase in viewing time is by all means insufficient to be taken as proof since it is assumed to be achieved by photo-taking (i.e. MyExploratorium) rather than by interacting between visitors and exhibits. This issue --increased viewing time -- needs to be analyzed in depth. All in all, mobile devices used in Exploratorium can be defined as a learning tool/educational supporting medium based on personalization for (visitors') optimizing extended museum experience.

본 연구는 문헌연구를 통해 익스플로라토리움이 개발한 다양한 모바일 디바이스(Electronic Guidebook, Rememberer, I-Guides, eXspot)의 비간섭적 특성에 대해 조명했다. 인터랙티브 전시환경에서 관람객의 몰입경험과 의미 생성을 위해 모바일 디바이스에 필수적으로 요구되는 특성은 전시물과 관람객의 인터랙션에 대한 비간섭적 특성이었다. 모바일 디바이스의 사용성은 비간섭적 특성에 직접적인 영향을 미쳤고, 이로 인해 모바일 디바이스의 형태인자가 교체되었다. 또한 형태인자의 변화는 모바일 디바이스의 기능을 관람 경험에 대한 기억으로 축소시켰다. 또한 모바일 디바이스의 역할이 멀티미디어 가이드에서 관람 후 경험 상기 및 공유 활동을 지원하는 단순한 모바일 도구로 전환됨에 따라 연결완전성이 내재한 관람 모형의 구현이 불가능했다. 익스폴로라토리움이 실행한 일련의 프로젝트는 공통적으로 관람소요시간증가와 관람 후 심화 활동의 활성화 등의 효과를 거두었다. 하지만 박물관학적 관점에서 접근해 보면, 관람소요시간증가는 전시물과의 인터랙션으로 인한 효과가 아니라 관람 기록(MyExploratorium)이 생성되는 사진에 대한 흥미로부터 비롯되었기 때문에 개념적 타당성이 충분하지 않았다. 결론적으로 익스폴로라토리움이 개발했던 모바일 디바이스는 '개인화 기반의 관람경험확장을 최적화하기 위한 하나의 학습지원도구'라고 정의할 수 있다.

Keywords

References

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