Journal of muscle and joint health (근관절건강학회지)

Korean Society of Muscle and Joint Health (대한근관절건강학회)
권호 표지
DOI QR코드

DOI QR Code

A Path Analysis of Variables Influencing Turnover Intention Among Healthcare Providers

보건의료인의 이직의도 경로모형 분석

  • 송정희 (전주대학교 대체의학대학 간호학과) ;
  • 안지연 (한북대학교 보건대학 간호학과)
  • Received : 2012.07.01
  • Accepted : 2012.08.19
  • Published : 2012.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: This study was to explore the relationships among emotional labor, social support, job satisfaction, organizational commitment, and turnover intention in healthcare providers. Methods: Participants were healthcare providers (54 male and 328 female) with a mean age of 30.28 years old. Data analysis were done with PASW 18.0 for descriptive statistics and AMOS 5.0 for path analysis. Results: The hypothetical path model showed a good fit to the empirical data (${\chi}^2$=4.178, df=2, p= .124, GFI= .997, NFI= .995, NNFI= .987, RMSEA= .053). Emotional labor, job satisfaction, and organizational commitment had significant direct effects on turnover intention. Social support had a significant direct effect on emotional labor, job satisfaction and organizational commitment, and indirect and total effect on turnover intention. Conclusion: These findings suggest that turnover prevention or education programs for healthcare providers should include maintaining good mood when interact with patients or visitors with various negative moods in healthcare setting. Further strategies may need to resolve emotional labor, enhance job satisfaction and organizational commitment, and provide social support.

Keywords

References

  1. Batchelor, J. H., Burch, G. F., & Humphrey, R. H. (2011). Emotional labor: The secret of customers's happiness and employee's satisfaction. International Labor Brief, 4-15.
  2. Ben, D. W. (2009). Turnover among healthcare professionals. Radiology Management, 31(4), 24-27.
  3. Caplan, G. (1974). Support systems and community mental health. New York: Behavioral publications.
  4. Choi, H. J. (1992). (A) Study on the relationships between job characteristics and job motivations perceived by nurses. Unpublished master's thesis, Seoul National University, Seoul.
  5. Er, K. S., Hur, H. K., Kim, K. K., Cho, Y. J., Kim, E. H., & Kim, S. J. (2004). The relationship between job characteristics, job satisfaction, and intents to leave among hospital nurses. Journal of Korean Clinical Nursing Research, 9(2), 81-92.
  6. Eun, K. S. (2002). A study on the influencing factors of organizational commitment and turnover intention related to the equity perception of the personnel of mental hospitals. Unpublished master's thesis, Yonsei University, Seoul.
  7. Huang, P. F., & Dai, C. W. (2010). The impacts of emotional contagion and emotional labor perception of employees' service performance. International Journal of Electronic Business Management, 8(1), 68-79.
  8. Jaekal, B. S., & Lee, S. H. (2007). Factors affecting on organizational commitment of hospital nurses. Journal of Korean Academy of Nursing Administration, 13(1), 65-73.
  9. Jenkins, R., & Elliott, P. (2004). Stressors, burnout and social support: nurses in acute mental health settings. Nursing and Health Care Management and Policy, 48(6), 22-631.
  10. Joung, M. S., & Kim, K. J. (2006). A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Journal of Korea Society of Hospital Administration, 11(4), 1-17.
  11. Kim, H. S. (2009). An association among verbal abuse, social support and turnover intention for special unit nurses in a hospital. Unpublished master's thesis, Catholic University, Seoul.
  12. Kim, H. S., Yim, H. W., Jeong, S. H., & Jo, S. J. (2009). An association among verbal abuse, social support and turnover intention for special unit nurses in a hospital. The Korean Journal of Occupational and Environmental Medicine, 21(4), 388-395.
  13. Kim, K. H. (2008). The relationship of self-efficacy and social support on burnout of insurance review nurses. Unpublished master's thesis, Hanyang University, Seoul.
  14. Kim, M. J. (1998). Effects of the hotel employee's emotional labor upon the job-related attitudes. Journal of Tourism Sciences, 21(2), 129-141.
  15. Kim, Y. J. (2009). The effect of self efficacy on the relationships between job stress and organizational effectiveness of home helper. Unpublished doctoral dissertation, Chosun University. Kwangju.
  16. Korean Nurses Association. (2010. November). Survey reports of nurse's turnover and work. Seoul: Korean Nurses Association.
  17. Lee, G. S. (2002). A comparative study on the consciousness of bio-medical ethics of health care professionals and non health care professionals. Unpublished master's thesis, Kyunghee University, Seoul.
  18. Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of three-component conceptualization. Journal of Applied Psychology, 78, 538-551. https://doi.org/10.1037/0021-9010.78.4.538
  19. Mobley, W. H. (1982). Employee turnover : causes, consequence and control. Massachusetts: Addison-Welsey.
  20. Moon, S. J., & Han, S. S. (2011). A predictive model on turnover intention of nurses in Korea. Journal of Korean Academy of Nursing, 41(5), 633-641. https://doi.org/10.4040/jkan.2011.41.5.633
  21. Morris, J. A., & Feldman, O. C. (1996). The dimension, antecedents and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010.
  22. Myers, B. J. (2010). Organizational support, perceived social support, and intent to turnover among psychiatric nurses: a mixed methods study. Unpublished doctoral dissertation, Alabama University, Birmingham, USA.
  23. Oh, Y. M. (2010). (A) Study on nurses' emotional labor and organizational effectiveness. Unpublished master's thesis, Hanyang University, Seoul.
  24. Park, H. J. (2011). The influence of conflict in social welfare organization on organizational commitment and turnover intention-focused on the mediating effect of job satisfaction and the moderating effect of social support. Unpublished doctoral dissertation, Cheongju University, Cheongju.
  25. Park, H. M., & Lee, H. S. (2011). A study of communication style, critical thinking disposition, job satisfaction and job stress in hospital nurses. Perspectives in Nursing Science, 8(2), 105-112.
  26. Park, J. W. (1985). (A) Study for the social support scale development. Unpublished doctoral dissertation, Yonsei University, Seoul.
  27. Phang, H. N., & Kim, S. W. (2009). Structural relationship and determinants of job satisfaction and organizational commitment. Korean Journal of Sociology, 43(1). 1-234.
  28. Stoetzer, U. (2010). Interpersonal relationships at work. Stockholm, Sweden: Karolinska institute.
  29. Torres, G. (1988). A reassessment of instruments for use in a multivariate evaluation of a collaborative practice project. In O. L. Strikland & C. F. Waltz (Eds), Measurement of Nursing Outcomes. New York: Springer publishing company.

Cited by

  1. Validity and Reliability of Adversity Quotient Profile for Measuring Overcoming of Adversity among Nurses in Korea vol.15, pp.4, 2014, https://doi.org/10.5762/KAIS.2014.15.4.2285