Journal of Korean society of Dental Hygiene (한국치위생학회지)

Korean Society of Dental Hygiene (한국치위생학회)
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Factors related to dental service quality evaluated by dental clinic patients

치과의원 내원환자가 평가한 치과 의료서비스 질과 관련 요인

  • Yeon, Jeong-Mi (Dept. of Public Health, Graduate School Chungnam National University) ;
  • Lee, Tae-Yong (Dept. of Preventive College of Medicine, Chungnam National University) ;
  • Min, Hee-Hong (Dept. of Dental Hygience, Daejeon Health Science College)
  • 연정미 (충남대학교 대학원) ;
  • 이태용 (충남대학교 의학전문대학원 예방의학과) ;
  • 민희홍 (대전보건대학교 치위생(학)과)
  • Received : 2012.05.04
  • Accepted : 2012.08.20
  • Published : 2012.08.31
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Abstract

Objectives : This study purposed to identify factors related to dental service quality perceived by dental clinic patients, and for this purpose. Methods : The data conducted a questionnaire survey of 362 patients who had visited a dental clinic in Daejeon twice or more in August 2010 and aged over 20 during the period from the 1st to 31st of August 2010 and obtained results as follows. Results : The patients' general characteristics, perceived dental service quality was higher in older ones, married ones, high school or lower school graduates, civil servants, self-employed ones, and housewives, and the differences were statistically significant. according to the patients' dental clinic use characteristics, perceived dental service quality was higher when the stay in dental clinic was short, and the difference was statistically significant. Conclusions : Perceived dental service quality was related to the patients' general characteristics and dental clinic use characteristics. therefore, dentists and dental hygienists should make efforts to be more patient-oriented and to create pleasant dental care environment.

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References

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