한국산업정보학회논문지 (Journal of Korea Society of Industrial Information Systems)

한국산업정보학회 (Korea Society of Industrial Information Systems)
권호 표지
DOI QR코드

DOI QR Code

Korean Organization ERP System Implementation CSFs: A Delphi Study

  • Kim, Yeong Real (Department of Management Information Systems, Chungbuk National University)
  • 발행 : 2012.12.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

This study focused on the factors that are critical to Enterprise Resource Planning (ERP) system implementation success. This study employed a Delphi panel to explore the characteristics of ERP project success. The expert panel was comprised of executives from Korean organizations who had participated in and were experienced with ERP implementation projects. The two round Delphi study found the importance of senior management involvement/top management support in project. Additionally, the study found that the same Critical Success Factors(CSFs) existing in large-sized Korean organizations are also applicable to small or mid-sized Korean organizations.

키워드

참고문헌

  1. Allen, D., Kern, T., & Havenhand, M (2002). ERP critical success factors: An exploration of the contextual factors in public sector institutions (HICSS-35'02). Proceedings of the 35th Hawaii International Conference on System Sciences 2002: IEEE Computer Society.
  2. Byrod, D. (2002 August). ERP market forecast and analysis, 2002-2006, and first half calendar 2002 review (27794). Retrieved September 6, 2003 from http://www.jdedwards.com
  3. Clayton, M.J. (1997). Delphi: A technique to harness expert opinion for critical decision-making tasks in education. Educational Psychology, 17(4), 373-387. https://doi.org/10.1080/0144341970170401
  4. Cliffe, S. (1999). ERP implementation. Harvard Business Review, 77(1), 16.
  5. Creswell, J.W (2003). Research design: Qualitative, quantitative and mixed methods appraches (2nd ed.). Thousand Oaks, CA: sage.
  6. Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4) 121-131.
  7. Dunham, R. (1998). Organizational behavior: The Delphi technique. Retrieved March 12, 2004, from http://instruction.bus.wisc.edu/obdemo/readings/de plhi.htm
  8. Gordon, T (1994). The Delphi method. Futures research methodology from the AC/UNU Millennium Project Retrieved http://www.futurovenezuela.org/ -curso/5-delphui.pdf
  9. Harreld, H. (2002). Smaller businesses to drive software market. Retrieved November 15, 2003 from http://www.pcworld.com
  10. Holland, C P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 30-36.
  11. Jarrar, Y. F., Al-mudimigh, A., & Zairi M. (2000). ERP implementation critical success factors - The role and impact of business process management. ICMIT 2000.
  12. Mabert, V. A., Soni, A., & Venkataramanan, M. A. (2001). Enterprise Resource Planning: Common myths versus evolving reality. Business Horizons, 44(3) 69. https://doi.org/10.1016/S0007-6813(01)80037-9
  13. Markus, M. L., Axline, S., Petire, D., & Tanis, C. (2000). Learning from adopters' Experiences with ERP: Problems encountered and success achieved. Journal of Information Technology, 15(4), 245-265. https://doi.org/10.1080/02683960010008944
  14. McLeod, R., & Schell, G. (2001). Management information systems (8th ed.). Upper Saddle River, NJ: Prentice-Hall.
  15. Parr, A., & Shanks, G. (2000). A model of ERP project implementation. Journal of Information Technology, 159(4), 289-303.
  16. Scott, J. E., & Vessey, I. (2002). Managing risks in enterprise systems implementations. Communications of the ACM, 45(4), 74-81. https://doi.org/10.1145/505248.505249
  17. Summer, M. (1999). Critical success factors in enterprise wide information management systems projects. Proceedings from the America's Conference on Information Systems (1999), http://www.aisorg.net
  18. Teltumde, A (2000). A framework for evaluating ERP projects. International Journal of Production Research, 38(17), 4507-4520. https://doi.org/10.1080/00207540050205262
  19. Verville, J. (2002). Critical success factors affecting the decision process for ERP software. proceedings from Decision Sciences Institute 2002 Annual Meeting. Retrieved http://www.sbear.uca.edu/research/2002/dsi/papers/ 131.pdf
  20. Wah, L. (2000). Give ERP a chance. Management Review, 89(3), 20-24.
  21. Wee, S. (2000). Juggling toward ERP success. ERP News. Retrieved October 20, 2000 from http://www.erpworld.org/erpnews/ erp904/02get.html