한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
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서비스 산업 혁신을 위한 서비스 디자인 경쟁력 강화 전략

Developing Strategy of Service Design Competitiveness for Service Industry Innovation

  • 권혁인 (중앙대학교 경영경제계열 경영학부) ;
  • 주희엽 (중앙대학교 일반대학원 문화예술경영학과) ;
  • 배수정 (중앙대학교 일반대학원 문화예술경영학과)
  • 투고 : 2011.08.17
  • 심사 : 2011.09.17
  • 발행 : 2011.09.30
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초록

Recently world industry trends is moved from manufacturing to service. As a result product-market ideology is central to the service enabler of the service. And value creation and delivery of consumer-oriented services as the core design industry is gaining popularity abroad. But the Service design to dispose of the whole process from planning to be done systematically is not yet established a clear concept. This study suggested problems of the current service design industry, service plans and strategies for the development of service design through open questionnaire and FGI(Focus Group Interview) for using service model methodology which is presented by HyeogIn Kwon et al.(2010). And we also consider 27 kinds of developing challenges for service design industry innovation by 6 sectors, such as workforce, R&D, legal framework, lay the foundation, knowledge service and collaborative service.

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참고문헌

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