Journal of the Korean Society of Food Culture (한국식생활문화학회지)

Korean Society of Food Culture (한국식생활문화학회)
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Job Burnout of Restaurant Employees in Daegu City - With a Focus on 'Family-Work Conflict', 'Work-Family Conflict', Job Satisfaction, and Individual Job Performance -

대구 외식업 종사원의 직무소진에 관한 연구 - '가족-일 갈등', '일-가족 갈등', 직무만족 및 개인직무성과를 중심으로 -

  • Ha, Dong-Hyun (Department of Hotel.Convention Management, Dongguk University at Gyeongju)
  • 하동현 (동국대학교 호텔.컨벤션경영학과)
  • Received : 2011.05.25
  • Accepted : 2011.06.21
  • Published : 2011.06.30
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Abstract

The purpose of this study was to investigate the relationship between 'family-work conflict/work-family conflict', job burnout, job satisfaction, and individual job performance in the employees at the restaurants in Daegu City. The sample of this study consisted of employees at the restaurants in Daegu City who visited the 2010 Daegu Food Tour Expo between October 7 and October 10. A total of 302 questionnaires were analyzed using statistical methods of factor analysis, reliability test, and covariance structural analysis. The research findings were as follows; firstly, work-family conflict was positively related to job burnout, secondly, job burnout was negatively related to job satisfaction and individual job performance and thirdly, job satisfaction was positively related to individual job performance. However, there was no relationship between family-work conflict and job burnout. The reason for rejection of the relationship between family-work conflict and job burnout was that family-related affairs were not important enough to affect job burnout among restaurant employees in Korea. This phenomenon happened differently in the US. Therefore, currently, restaurant managers in Daegu City should pay much attention to work-related affairs so as to mitigate job burnout as much as possible among their employees.

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