The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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The Effect of Social Anonymity on Community Quality : Mediated by Self Expression, Self Control, and Community Ties

사회적 익명성이 커뮤니티 품질에 미치는 영향 : 표현욕구, 자기통제, 유대감의 매개효과를 중심으로

  • 신지명 (연세대학교 정보대학원 디지털 비즈니스학과) ;
  • 김경규 (연세대학교 정보대학원) ;
  • 박주연 (연세대학교 정보대학원)
  • Received : 2011.11.03
  • Accepted : 2011.11.14
  • Published : 2011.11.30
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Abstract

The purpose of this study is to examine the effect of social anonymity on community quality and find out mediating factors that affect the relationship between social anonymity and community quality in online community sites. This study focuses on the factors such as self expression, self control, and community ties to investigate their mediating roles on the relationship between social anonymity and community quality. Also, discussion quality and information quality are used to measure online community quality. The results of this study show that social anonymity is directly related to discussion quality but not related to information quality. As for the mediating effects, self expression, self control and community ties are all shown to have strong mediating effects on the social anonymity and community quality relationship.

본 연구에서는 구성원 간의 상호 교류가 중심인 온라인 커뮤니티를 대상으로 사회적 익명성이 커뮤니티의 품질에 미치는 영향에 대해 알아보고, 이 관계에 유의한 영향을 미치는 요인들을 규명해 보고자 한다. 구체적으로 자기표현욕구, 자기통제, 유대성의 개념을 알아보고 커뮤니티의 품질을 정보의 질, 토론의 질로 구분하여 이들이 사회적 익명성과 관계에 어떠한 역할을 하는지 분석하였다. 설문을 통한 실증적 분석 결과, 사회적 익명성은 토론의 질에 직접적 영향을 미치는 반면 정보의 질에는 직접적인 영향을 미치지 않는 것으로 나타났다. 또한 자기 표현 욕구, 유대성, 자기통제는 사회적 익명성과 토론의 질 관계에서 긍정적인 매개 역할을 하고 있음을 알 수 있고, 사회적 익명성과 정보의 질간의 관계에서도 자기표현욕구와 유대성이 긍정적인 영향을 미치는 것으로 나타났다. 본 연구 결과는 커뮤니티 품질을 개선할 수 있는 요인들을 확인함으로써 온라인 커뮤니티의 방향성과 지침에 대한 참고자료로 활용될 수 있을 것이다.

Keywords

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