대한안전경영과학회지 (Journal of the Korea Safety Management & Science)

  • 제12권2호
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  • Pages.199-207
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  • 2010
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  • 1229-6783(pISSN)
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  • 2288-1484(eISSN)
대한안전경영과학회 (Korea Safety Management & Science)
권호 표지

중소기업 품질혁신 활성화 지원정책과 추진요소에 대한 연구

A Study on the support policies and factors for quality innovation in small and medium enterprises

  • 구일섭 (남서울대학교 산업경영공학과)
  • Koo, Il-Seob (Department of Industrial & Management Engineering, Namseoul University)
  • 투고 : 2010.04.20
  • 심사 : 2010.06.11
  • 발행 : 2010.06.30
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초록

The purpose of this study is looking for the support policies and factors to stimulate the quality innovation movement. Kano's model proposed a two-dimensional model on quality based on customer perception and experience. And Timko developed the customer satisfaction coefficient for overcome the weak points of Kano's model. In this paper, new approach framework is proposed by integrated Kano's model and Timko's customer satisfaction coefficient. And it applied to confirm the various factors which was offered by government and major company's policies for small and medium enterprises.

키워드

참고문헌

  1. 강기두, 안승호, 전홍식, 이우영, Kano 모형을 이용한 물류서비스품질의 분류, 품질경영학회지, 제37권 제2호, 2009, pp. 32-45
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