Journal of Information Processing Systems

Korea Information Processing Society (한국정보처리학회)
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Fast Fuzzy Control of Warranty Claims System

  • Lee, Sang-Hyun (Dept. of Computer Engineering, Mokpo National University) ;
  • Cho, Sung-Eui (Dept. of Computer Engineering, Mokpo National University) ;
  • Moon, Kyung-Li (Dept. of Computer Engineering, Honam University)
  • Received : 2010.03.03
  • Accepted : 2010.04.13
  • Published : 2010.06.30
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Abstract

Classical warranty plans require crisp data obtained from strictly controlled reliability tests. However, in a real situation these requirements might not be fulfilled. In an extreme case, the warranty claims data come from users whose reports are expressed in a vague way. Furthermore, there are special situations where several characteristics are used together as criteria for judging the warranty eligibility of a failed product. This paper suggests a fast reasoning model based on fuzzy logic to handle multi-attribute and vague warranty data.

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References

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