Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Factors Influencing on Medical Service Satisfaction of Patients Utilizing a Day-Case Surgery Center in Korea

국내 당일수술센터 이용환자의 의료서비스 만족도에 영향을 미치는 요인

  • Published : 2010.02.28
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Abstract

This study was attempted to identify the factors relating to the medical service satisfaction on the patients utilizing a day-case surgery center in Korea. A questionnaire survey was conducted to patients were utilizing a day-surgery center, independently operated by one general hospital from January 13 to February 13, 2009. The results of this study can be summarized as follows. First, in the characteristic related with health and medical situations, day-surgery patients had little experience with surgery or hospitalizing and much interest in their health. Secondly, there were significant differences in regard to the quality of medical service for surgery waiting time and surgery time(p<0.05). Thirdly, multiple regression analysis revealed that age and level of education affected patients perception of day surgery(p<0.05). In conclusion, in order to increase the rate of day-surgery, it is necessary to give information about the advantages of day-surgery center and preoperative education.

본 연구는 국내 당일수술센터 이용환자의 의료서비스 만족도와 관련된 요인들을 규명하기 위해 시도하였다. 설문조사는 2009년 1월 13일부터 2월 13일까지 한 종합병원에서 독립적으로 운영하는 당일수술센터를 이용하는 환자들로부터 도출했다. 연구결과 첫째, 당일수술환자는 수술과 입원경험은 적었고 본인의 건강 관심도는 높은 것으로 나타났다. 둘째, 수술대기시간과 수술시간은 의료서비스 질에 유의한 차이가 있었다(p<0.05). 셋째, 다중 로지스틱 회귀분석에서 당일수술환자의 인식도에 영향을 주는 것은 연령과 교육수준으로 나타났다(p<0.05). 결론적으로 당일수술율을 증가하기 위해서 당일수술의 이점에 대한 정보를 제공하고 수술 전 교육이 필요하다.

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References

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