대한산업공학회지 (Journal of Korean Institute of Industrial Engineers)

  • 제35권4호
  • /
  • Pages.226-247
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  • 2009
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  • 1225-0988(pISSN)
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  • 2234-6457(eISSN)
대한산업공학회 (Korean Institute of Industrial Engineers)
권호 표지

서비스 혁신 연구 : 프레임워크와 연구이슈

Services Innovation : Research Framework and Research Issues

  • 김광재 (포항공과대학교 산업경영공학과) ;
  • 홍유석 (서울대학교 산업.조선공학부) ;
  • 신동민 (한양대학교 산업경영공학과) ;
  • 조남욱 (서울산업대학교 산업정보시스템공학과) ;
  • 정재윤 (경희대학교 산업경영공학과) ;
  • 이연희 (포항공과대학교 기술경영대학원) ;
  • 박하영 (서울대학교 산업.조선공학부) ;
  • 홍정완 (한성대학교 산업시스템공학과) ;
  • 강완모 (KAIST 수리과학과) ;
  • 신하용 (KAIST 산업및시스템공학과)
  • Kim, Kwang-Jae (Department of Industrial and Management Engineering, POSTECH) ;
  • Hong, Yoo-S. (Department of Industrial Engineering, Seoul National University) ;
  • Shin, Dong-Min (Department of Industrial and Management Engineering, Hanyang University) ;
  • Cho, Nam-Wook (Department of Industrial and Information Systems Engineering, Seoul National University of Technology) ;
  • Jung, Jae-Yoon (Department of Industrial Engineering, Kyung Hee University) ;
  • Lee, Yeon-Hee (Technology Innovation and Management Graduate Program, POSTECH) ;
  • Park, Ha-Young (Department of Industrial Engineering, Seoul National University) ;
  • Hong, Jung-Wan (Department of Industrial and Systems Engineering, Hansung University) ;
  • Kang, Wan-Mo (Department of Mathematical Sciences, KAIST) ;
  • Shin, Ha-Yong (Department of Industrial and Systems Engineering, KAIST)
  • 투고 : 2009.09.12
  • 심사 : 2009.10.30
  • 발행 : 2009.12.31
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초록

The competitiveness of the service sector is driven by its productivity. Services innovation is essential to enhancing service productivity. This paper first presents a framework for services innovation. The framework consists of three main phases of a service lifecycle (namely, service development, service operation, and service improvement), which are supported by IT infrastructure and service R&D management functions. This paper then identifies major research issues that should be investigated in the near future. The current issues of three representative service industries (namely, healthcare service, telecommunications service, and financial service) are also discussed.

키워드

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