Abstract
The study is intended to investigates any effective hotel employee's leadership on cohesiveness and trust. The results were as follows; First, hotel employee's leadership has correlation in trust and cohesiveness according to statistics. It should be interested in the leadership to display their potential ability and an initiative spirit in the organization. Second, trust has positive influence on the cohesiveness. The cohesiveness will has positive influence every organization so hotel employees should be interested in the result. Therefore, hotel employee should grasps a training system and recognition to apply their organization. According to the effective analysis, this study provides basic data about human resource management of the hotel but there is the limit in the study and it needs to study later. Because the subject is the hotel, it couldn't compare with other company so there is the limit to make generalization. Methodology in hypothesis only relies on the survey, using of a overseas scale and cross-section data should be studied to make generalization by a vertical study. Hereafter hotel employee's leadership is effected what factor is and the study should be achieved about specifical process and method to get the reliability to employees.
본 연구는 호텔기업에서의 상사의 리더십이 종사원의 신뢰 및 집단응집력에 어떤 영향을 미치는가를 나타내었다. 첫째, 호텔종사원의 리더십은 신뢰 및 집단응집력에 모두 통계적으로 유의한 상관관계를 가지고 있었다. 그들의 잠재능력 및 창의력을 최대한으로 발휘하게 하기 위해서는 조직 내에서 리더십에 대한 관심을 증대시킬 필요가 있다. 둘째, 신뢰는 집단응집력에 매우 긍정적인 영향을 미치는 것으로 나타났다. 집단응집력은 어느 조직에서나 마찬가지로 서비스 조직에도 많은 긍정적 결과를 가져오기 때문에 호텔종사원들은 이런 결과에 관심을 가져야 할 것이다. 따라서 호텔종사원은 이에 걸 맞는 인식과 교육제도 등을 파악하여 앞으로 적용 시킬 수 있어야 할 것이다.