Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지

Causal Relationship among Baldrige Health Care Criteria in Korean University Hospitals

말콤볼드리지 의료서비스 평가 모형의 인과관계 분석 : 국내 대학 병원을 중심으로

  • Lee, Sang-Chul (Department of Management Information System, Korea Christian University) ;
  • Suh, Yung-Ho (Management Research Institute, Kyunghee University) ;
  • Han, Sang-Suk (College of Nursing Science, Kyunghee University)
  • 이상철 (그리스도대학교 경영정보학부) ;
  • 서영호 (경희대학교 경영연구원) ;
  • 한상숙 (경희대학교 간호과학대학)
  • Published : 2007.12.31
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Abstract

The purpose of this study is to evaluate the causal relationship among the MBNQA health care criteria in Korean University Hospitals. The survey instrument consists of 109 questions based on the seven MBNQA health care criteria: '1.Leadership', '2.Strategic Planning', '3.Focus on Patients Other Customers. Markets', '4.Measurement Analysis Knowledge Management', '5.Human Resource Focus', '6.Process Management', and '7.Results'. Structural Equation Modeling(SEM) is used to analyze the path coefficients among the seven categories. The results indicate that fourteen hypotheses are statistically significant, among eighteen hypotheses. Conclusively, this study found that Leadership drives systems that create Results through Foundation and Direction.

Keywords

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