Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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A Review of Hospital Information System Quality Evaluation from the Viewpoint of Software Usability

병원정보시스템 품질 평가에 대한 소프트웨어 사용성 관점에서의 고찰

  • Published : 2007.08.31
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Abstract

This study is to propose the characteristics that a desirable quality, especially usability, evaluation method of hospital information systems(HIS) should possess. This study reviews the literature recently published in the academic journals which are in the Science Citation Index or registered by the Korean Research Foundation. Especially, the International Journal of Medical Informatics was the valuable source, providing almost 20 literature. The results reveal the need to develop a domain-specific usability evaluation method that reflects the uniqueness of hospital industry. The results show user-centeredness and context-orientedness are the indispensible characteristics of a HIS quality evaluation method too.

본 연구는 병원정보시스템 품질 평가에 대한 문헌들을 고찰하고, 소프트웨어 품질 속성과 측정 내용들을 분석하여 병원산업의 특성을 반영한 바람직한 정보시스템 평가 방법의 제안에 있다. 병원정보시스템 품질 평가의 척도와 내용들은 주관적이며 일관성이 결여된 내용들이 주를 이루고 있었고, 가장 많이 채택된 척도는 만족도이었다. 또한 ISO9241-11에서 제시된 사용성 측정 내용들과 병원정보시스템에서 사용된 품질 측정항목들을 비교해 보면, 같은 품질척도에서도 전혀 다른 품질 측정 내용을 사용하고 있는 것으로 조사되었고, 병원 산업의 특수성을 나타내기에도 매우 단편적이며 구체성이 결여되어 있었다. 결국 병원산업의 특수성과 품질 평가의 활용도를 증진시키는 방법은 ISO9241-11과 같은 표준 품질 모델과 업무 맥락의 관점에서 사용자 중심의 품질평가 항목 개발이 필요하다.

Keywords

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