Abstract
The purpose of this study was to help decrease turnover and to make full use of dental hygienists and to help improve management by managers. After relevant literature and data were reviewed, a survey was conducted on dental hygienists, who worked at dental institutes in different areas, for about four months from September through December, 2004, to find out their turnover intention and job satisfaction level. When the collected data were analyzed, the following findings were given: 1. The collective average of the dental hygienists investigated in job satisfaction was $3.30{\pm}0.70$. By area, they expressed the best satisfaction at a clear role factors with a mean of $3.53{\pm}0.73$, and they were pleased with wages factors and promotion factors the least with an average of $3.14{\pm}0.70$ and $3.18{\pm}0.80$. 2. The collective average of the dental hygienists investigated in turnover intention was $3.23{\pm}0.77$. As for connections between general characteristics and turnover intention, By age, those who aged in 21 and 25 were most intended(p < 0.001). The unmarried dental hygienists were more intended than the married ones(p < 0.001). By type of hospital, those who worked at dental clinics were most intended(p< 0.01). By career, those who had worked at one to three years were intended the most(p < 0.001), and as to the length of service at current work places, those who had worked at their current work places for one to three years were intended the most(p < 0.001). By monthly mean pay, those whose pay ranged from 1.3 to 1.6 million won found their turnover most intended(p< 0.01). 3. Regarding correlation among turnover intention and job satisfaction were both inversed correlationship, and wages factor(r = -0.249, p < 0.01) and interrelationship factors(r = -0.218, p < 0.01) had a strong correlation to turnover intention, and clear role factors had a strong correlation to job contents factors by job satisfaction(r = 0.612, p < 0.01), and job satisfaction factors had a strong correlation to job contents factors(r = 0.759, p < 0.01).
기존 치과위생사 인력의 이직을 줄이고 유효 치과위생사 인력을 많이 활용할 수 있는 방안을 마련함과 동시에 경영주체들의 경영개선을 위한 노력에 일조가 될 수 있는 기초 자료로서 활용하고자 문헌과 자료를 조사하고 각 지역의 구강진료기관에 종사하는 치과위생사를 대상으로 2004년 9월부터 12월까지 약 4개월 동안 이직의도와 직무만족간의 관계에 대한 설문조사를 실시하여 분석한 결과 다음과 같은 결론을 얻었다. 1. 직무만족도의 전체 평균은 $3.30{\pm}0.70$점으로 나타났으며, 각 영역별로 살펴보면 역할명료성요인이 $3.53{\pm}0.73$점으로 가장 높은 만족 수준을 보였고, 임금요인이 $3.14{\pm}0.70$점, 승진요인이 $3.18{\pm}0.80$점으로 낮은 만족 수준을 보였다. 2. 이직의도의 전체 평균은 $3.23{\pm}0.77$점으로 나타났으며, 일반적인 특성에 따른 이직의도 수준을 살펴본 결과, 연령별로는 21-25세가 가장 높은 이직의도 수준을 보였고(p < 0.001), 결혼여부별로는 미혼이 가장 높은 이직의도 수준을 보였으며(p < 0.001), 병원형태별로는 치과의원이 가장 높은 이직의도 수준을 보였다(p < 0.01). 근무경력별로는 1-3년이 가장 높은 이직의도 수준을 보였고(p < 0.001), 현 직장에서의 근무연수별로는 1-3년이 가장 높은 이직의도 수준을 보였으며(p < 0.001), 월 평균 급여별로는 130-160만원이 가장 높은 이직의도 수준을 보였다(p < 0.01). 3. 이직의도와 직무만족도와의 상관관계를 살펴본 결과, 이직의도와 직무만족도 요인은 모두 역 상관관계를 나타내고 있고, 특히 임금요인(r = -0.249, p < 0.01)과 상호관계요인(r = -0.218, p < 0.01)에서 비교적 높은 상관관계를 보였으며, 직무만족도에 관한 요인에서는 역할명료성 요인과 직무내용요인이 높은 상관관계를 보였고(r = 0.612, p < 0.01), 직무만족도 요인과는 직무내용요인이 높은 상관관계를 보였다(r = 0.759, p < 0.01).