A Simulation Study on Dispatching Rule Using Customer Clustering Method

고객 클러스터링 기법을 활용한 할당규칙의 시뮬레이션 연구

  • Published : 2006.03.31

Abstract

The potential needs as well as visible needs of customer should be considered in order to research and analyze of the customer data. The methods to analyze customer data is classified into customer segmentation, clustering analysis model, forecasting customer response probability model, analysis of the customer break rate model and new customer analysis model by the purpose. In this study, we developed the CW-CLV (Correlation Weight Customer Lifetime Value)method that used AHP(Analytic Hierarchy Process)rule for enhance the reliability of customer data and quantitative analysis of the customer segmentation, based on CLV(Customer Lifetime Value). We suggest to new variables and methodology from determined CW-CLV coefficients, because all of companies respect to the diversified customers classification and complexity of consumers needs. Finally, we unfolded any company's scheduling added new methodology using simulation and leaded conclusion about the new methodology.

Keywords

References

  1. 박재현, 양광모, 강경식, '고객생애가치를 이용한 납기확약 모델 구현에 관한 연구', 안전경영과학회지, 제4권, 제2호, pp71-82, 2002
  2. 박재현, 양광모, 김건호, '가능납기 산정을 위한 ATP 알고리즘 연구', 안전경영과학회지, 제3권 제4호, pp 181-191, 2001
  3. 송관배, '가중혼합 할당규칙에 의한 모듈생산시스템 스케쥴링', 명지대학교 산업공학과 박사학위논문, 2003
  4. 양광모, 박재현, 강경식, '고객 요구 집단에 의한 일정계획 수립에 관한 연구', 안전경영과학회 추계학술대회 pp221-226, 2002
  5. 양광모, 강경식, '계층과정분석을 활용한 고객생애가치 가치 가중치 결정에 관한 연구', 안전경영과학회지, 제4권 제3호, pp131-140, 2002
  6. 최정환, 최종학, 2001, CRM을 위한 데이터베이스 마케팅, 다산출판사
  7. P.T.Harker, 'Incomplete pairwise comparisons in the analytic hierarchy process', Mathematical Modeling, Vol. 9, No. 11, pp837-848, 1987 https://doi.org/10.1016/0270-0255(87)90503-3
  8. P.T.Harker and L.G.Vargas, 'Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process', management Science, Vol. 33, pp1383-1403, 1987 https://doi.org/10.1287/mnsc.33.11.1383
  9. Robert C, Blattberg, John Deighton, 'Manage Marketing by Customer Equity Test', Harvard Business review, Vol. 74, No.4, pp136-145, 1996