Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Collaborative Digital Reference Service - Focused on the implementation of Question point at KISTI -

협력형 디지털참고정보서비스 활용에 관한 연구 - KISTI의 Question포인트 운영 사례를 중심으로 -

  • 최은주 (경기대학교 인문학부 문헌정보학) ;
  • 이선희 (한국과학기술정보연구원)
  • Published : 2004.06.01
Download PDF
⟨ Previous Next ⟩

Abstract

This study examines basic concepts and characteristics of QuestionPoint, the typical model of Collaborative Digital Reference Service and Global Reference Network, and analyzes the case of Question포인트 service at Korea Institute of Science and Technology Information where the service is initiated first time in Korea by developing Korean interface. 114 reference questions were analyzed, and questionnaires were sent to 63 service users to find out their overall attitudes and degree of satisfaction. Some suggestions were made by discussing the necessity of the enhancement of CDRS and mutual cooperation among Korean libraries.

본 연구에서는 협력형 디지혈참고정보서비스의 대표적 모델이며, 세계적인 참고정보네트워크인 QuestionPoint의 기본 개념 및 특성을 살펴보고, 국내 최초로 한국어 인터페이스를 개발하여 Question표 인흐 서비스를 하고 있는 한국과학기술정보연구원(KISTI)의 서비스 운영사례를 분석해 보았다. 총 114개 의 참고칠문이 분석대상이 되었으며,63명의 서비스 이용X띔을 대상으로 설문조사를 실시하여 서비스 전 반에 대한 견해 및 만족도를 조사하였다. 연구결괴를 바탕으로하여 향후 국내 도서관에서의 협력형 디지털 참고정보서비스 활용의 필요성 및 도서관간의 협력체제 강화 등 활성화방안을 제안하였다.

Keywords

References

  1. 김석영. 2002. 디지털참고정보서비스의 최근 개발 동향. “情報管理學會誌”, 19(4): 213-23.
  2. 김휘출. 2001. 디지털참고봉사의 개념적 구조에 관한 연구. “國會圖書館報”, 38(1): 65-81.
  3. 김휘출. 2003. 통합형 디지털참고봉사를 위한 기반연구 : 대학도서관을 중심으로. “한국문헌정보학회지”, 37(2): 169-186.
  4. 박준식, 방대욱. 2001. 인터넷기반 참고질문에 관한 연구. “한국도서관정보학회지”, 34(1): 379-397.
  5. 박준식. 인터넷 환경과 대학참고사서의 새로운 역할모델. “한국도서관.정보학회지”, 32(1): 1-31.
  6. 이미화, 이나니. 2003. 협력참고정보서비스 모형개발에 관한 연구. “한국문헌정보학회지”, 37(3): 139-156.
  7. Bains, Simon. 2002. The OCLC QuestionPoint Electronic Reference Service: Experiences of a Group of CURL Libraries. SCONUL Newsletter, 27(Winter): 21-27.
  8. Bakker, Trix. 2002. Virtual Reference Services: Connecting Users with Experts and Supporting the Development of Skills. [online], [cited 3.15.2002].
  9. Charlotte Business Journal . 2002. May 22. [online]. [cited 11.18.2003] .
  10. Kasowitz, Abby S. 1999. Guidelines for Information Specialists of K-12 Digital Reference Services. The Virtual Reference Desk. [online]. [cited 5.12.2004]. .
  11. Kresh, D. 2000. Collaborative Digital Reference Service. In Digital Reference Service in the New Millennium: Planning, Management and Evaluation. R. D. Lankes, J. W. Collins & A. S. Kasowitz(eds). New York: Neal-Schuman.
  12. Kresh, Diane Nester. 2000. Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service(CDRS). [online], [cited 4.20.2004] .
  13. Kresh, Diane Nester. 2002a. Question-Point: Making It Work For You. [online]. [cited 4.22.2004] .
  14. Kresh, Diane Nester. 2002a. Question-Point: Making It Work For You. [online]. [cited 4.22.2004] .
  15. Kresh, Diane Nester. 2002b. Question-Point@ Your Library. [online]. [cited 4.22. 2004] .
  16. Kresh, Diane and Linda Arret. 2000. Collaborative Digital Reference Service: Update on LC Initiative. In Digital Reference Service in the New Millennium: Planning, Management and Evaluation. R. D. Lankes, J. W. Collins & A. S. Kasowitz(eds). New York: Neal-Schuman.
  17. Kresh, et al. 2002. Question-Point' Worldwide Cooperative Reference, ALA 2002. [online], [cited 4.15.2004], .
  18. Martin, Philippe. 2003. Ouestion-Point: Worldwide Cooperative Reference. [online]. [cited 4.21.2004] .
  19. Normore, Lorraine and Paula Rumbaugh. 2003. Moving from Virtual to Cooperative Reference Service Models. In Implementing Digital Reference Services: Setting Standards and Making It Real. Edited by R. David Lankes, et al. New York: Neal-Schuman.
  20. Penka, Jeffrey T. 2003. The Technological Challenges of Digital Reference: An Overview. Drlib Magazine, 9(4). [online]' [cited 11.21.2003] .
  21. Quint, Barbara. 2004. QuestionPoint Marks New Era in Virtual Reference. [online]. [cited 3.18.2004]. .
  22. Sloan, Bernie. 2003. Collaborative Live Reference Services. [online], [cited 11.17.2003] .
  23. Tenopir, C. and L. Ennis. 2002. A Decade of Digital Reference 1991-2001. Reference & User Services Quarterly, 41(3): 264-73.

Cited by

  1. A Study on the Implementation of an SDI Profiler System for Enhancing the SDI Services in University Libraries vol.43, pp.3, 2009, https://doi.org/10.4275/KSLIS.2009.43.3.313
  2. A Study on Collaborative Digital Information Service for Gyeonggi-Do Public Libraries vol.47, pp.3, 2013, https://doi.org/10.4275/KSLIS.2013.47.3.207