Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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An empirical study on the major factors of implementing six sigma successfully through black belts

블랙벨트를 통해 본 6시그마 성공의 핵심 요인에 관한 실증적 연구

  • Published : 2003.12.01
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Abstract

Six sigma is a management innovation strategy which improves all managerial processes in an integrated manner, Six sigma can be applied to every aspect of managerial functions such as marketing, engineering, purchasing, accounting, and so on. Six sigma is trying to solve quality problems from the customer's viewpoint in the scientific manner, thus maximizing profits through the elimination of quality costs. This paper is presented to verify empirically the successful factors of implementing six sigma through the survey of black­belts of Korean firms. The blue­chip companies in Korea and across the world have already adopted Six Sigma, and it is becoming an integral part of the corporate culture of these companies. In conclusion, the most important factors to the success of six sigma are found to be the leadership of top management, and the compensation/ incentive system. The analysis also shows that the important factors are different in terms of both the process type and implementing stage.

6 시그마는 세계 초우량 기업들뿐만 아니라 한국의 우수한 기업들에 의해서 이미 도입되고 추진되고 있다. 6 시그마는 제품 및 서비스의 품질뿐만 아니라 판매와 구매, 그리고 회계 등 경영의 모든 프로세스에 총체적으로 접근하는 경영혁신활동이다. 6 시그마는 고객의 관점에서 품질문제를 과학적으로 접근하여 품질로 인한 대규모의 손실비용을 제거함으로서 경영이익 극대화를 추구한다. 본 연구에서는 6 시그마의 중추적 역할을 하고 있는 블랙벨트를 통해 6 시그마 성공의 핵심요인을 실증적으로 도출함으로써 6 시그마가 한국기업에 정착되기 위한 방향을 제시하고자 한다. 6 시그마를 도입하여 추진하고 있는 국내 기업들을 대상으로 6 시그마 성공의 핵심 요인을 분석한 결과, 최고경영층의 리더십과 6 시그마 활동에 대한 보상 및 인센티브가 가장 중요한 요인이라고 분석되었다. 그리고 블랙벨트의 관점에서 공정유형과 추진단계별로 6 시그마 핵심요인간에 차이가 있는 것으로 나타나 유의한 연구결과가 도출되었다.

Keywords

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