음성과학 (Speech Sciences)

한국음성학회 (Korean Society of Speech Sciences)
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VoiceXML을 이용한 IVR 서버 설계 및 구현

Design and Implementation of IVR Server Using VoiceXML

  • 이창호 (보이스미디어텍(주)) ;
  • 장원조 (서경대학교 컴퓨터과학과) ;
  • 강선미 (서경대학교 컴퓨터과학과)
  • 발행 : 2002.09.01
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초록

A new brilliant service using human-voice and DTMF (Dual Tone Multi Frequency) technique is expected nowadays in order to obtain valuable information on the internet more easily. VoiceXML (Voice eXtensible Markup Language) is the right choice that makes the new service possible. In this paper, the design and implementation of IVR (Interactive Voice Response) server using VoiceXML is described, where it connects with internet and IVR server efficiently. IVR server using VoiceXML is composed of two groups: VoiceXML document handling and VoiceXML execution. Scenario part of IVR server corresponds to VoiceXML document, the execution is performed by VoiceXML execution.

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