An Empirical Investigation of Explanation Facilities on User Acceptance of System Recommendations

설명기능이 시스템 결자 수용에 미치는 영향의 실증연구

Providing explanations about recommending actions is one of the most important capabilities of expert systems. In fact, there exist many approaches incorporating this explanation facility into the system. Here we present briefly a new approach to generating these explanations and further attempt to investigate the impact of system explanations on user behaviors toward system-generated recommendations. For this experiment we designed a stock investment decision supporting system which, given a set of market situations, suggests an investment recommendation with explanations about the recommending action. Twenty-nine bank employees evaluated the output of the system in a laboratory setting. The results indicate that explanation facilities can make systems-generated advice more confident to users but cannot increase users'acceptance for the system conclusion.