Quality Improvement in Health Care (한국의료질향상학회지)
- Volume 7 Issue 2
- /
- Pages.190-202
- /
- 2000
- /
- 1225-7613(pISSN)
- /
- 2288-078X(eISSN)
A Study on Patients' Satisfaction and Service Utilization in the DRG Based Payment System - Patients who Experienced Cesarean Section Before and After the Demonstration Program -
DRG 지불제도에서 환자의 의료서비스 만족도와 제공량에 관한 연구 - 시범사업 전.후 제왕절개 분만 경험 산모를 대상으로 -
- Kim, Ji Sook (Department of Nursing, Kangnam St. Mary's Hospital) ;
- Park, Hayoung (College of Medicine, Catholic University of Korea)
- Published : 2000.12.30
Abstract
Background : The objectives of this study were to examine patients' satisfaction with the DRG based payment method and its association with their awareness of the method, to examine patient reported changes in doctors' caring attitude, level of their out-of-pocket payments, providers' acceptance of patients' request for additional services after the program, and to examine changes in service utilization recorded in medical records. Method : One hundred-four patients who had cesarean sections before and after the demonstration program at two hospitals located in Seoul participated in the study. Patients were surveyed before discharges when their charges were finalized. Their medical records were reviewed as well to collect data for service utilization during hospital stays. The association between patients' satisfaction with the payment method and their awareness of the method was analyzed by