A study on the information and referral services in libraries

도서관의 정보의뢰봉사에 관한 고찰

The overall goal of this study is to identify what I'||'&'||'R is, and what services should be offered as legitimate I'||'&'||'R actives. The gist of the study is as follows: 1. The shift of the clients targeted to receive the services from disadvantageous to every person. 2. Ambiguity in I'||'&'||'R definition. Because it is hard to distinguish I'||'&'||'R service from the traditional reference service, and shifting of clients, the establishment of the definition was very difficult. Instead of a definite answer, the criteria for "I'||'&'||'R Providers" was drawn. 3. Most provided services were simple and complex information giving based on resource file. Constructing resource file is a major component of I'||'&'||'R service. 4. From 1980s, many I'||'&'||'R providing libraries adapted computer a n.0, pplications. 5. Social work and library-internship was advised to conduct a cooperative project by NCLIS, I'||'&'||'R Task Force. 6. In the high technological era, there continue to be many people who need the su n.0, pportive relationship. I'||'&'||'R is to optimize both the service and clients. Librarian must learn from the principle of high tech/high touch.