Proceedings of the Korean Institute of Building Construction Conference (한국건축시공학회:학술대회논문집)

The Korean Institute of Building Construction (한국건축시공학회)
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A Study of Complaint and Conflict Factors in Construction Projects

건설사업의 민원 및 갈등 요인 도출에 관한 연구

  • 이주희 (영남대학교 건설시스템공학과) ;
  • 문준부 (영남대학교 건설시스템공학과) ;
  • 이창준 (연세대학교 건설환경공학과) ;
  • 윤성민 (영남대학교 건설시스템공학과)
  • Published : 2021.05.20
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Abstract

The conflict is gradually increasing and becoming more serious in Korea. Especially, there are many conflict among stakeholders in public construction projects and its economic, social effects are enormous. This negatively affects the performance of construction projects, such as schedule delay and increasing construction costs. Complaints are often extended to public conflicts so that complaints have to be considered for conflict management. However, complaints and conflicts were distinguished and have been studied differently in previous studies. In this research, the literature that analyzed complaints and conflict factors was reviewed, and the complaint that included the conflict factors were categorized and derived.

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Acknowledgement

이 연구는 2021년도 산업통상자원부의 재원으로 한국산업기술진흥원(P0008475, 2021년 스마트디지털엔지니어링전문인력양성사업)과 과학기술정보통신부의 재원으로 한국연구재단(NRF-2020R1F1A1070612)의 지원을 받아 수행된 연구임.