Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)

Korean Society for Quality Management (한국품질경영학회)
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A proposal Key Performance Indicator by using SQ model and QFD Method

SQ모델과 QFD를 이용한 제조기업의 핵심성과지표 제안

  • Shin, Soo-Jeong (6 sigma Dept. of Business Administration, Seokyeong University Graduate School) ;
  • Ree, Sang-Bok (6 sigma Dept. of Business Administration, Seokyeong University Graduate School)
  • 신수정 (서경대학교 대학원 경영학과 6시그마) ;
  • 이상복 (서경대학교 대학원 경영학과 6시그마)
  • Published : 2010.04.10
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Abstract

In this Paper, We proposed important KPI which is very critical problem that all enterprises must send out. We surveyed 50 company which are received Excellence Service Quality Certification by Government and we select KPI. We find critical KPI which is calculated important value by relation knowing KPI and item of SQ Model by using QFD Method. We hope proposed KPI which is being used in the enterprises.

Keywords