A study the success of six sigma in the service industry

서비스 기업에서의 6시그마 성공요인에 관한 연구

  • Kim, Soo-Youn (Dept. of Industrial Engineering, Seokyeong University) ;
  • Ree, Sang-Bok (Dept. of Industrial Engineering, Seokyeong University)
  • Published : 2006.04.08

Abstract

The methodology of six sigma originated at Motorola in the early 1980s is now days proved to be an effective way in improving the quality. Many companies are paying their attentions to 6 sigma quality technique, proved to be successful by many examples of advanced firms. However most companies where Six sigma is implemented confront many difficulties in service industry. In paper we research successful Six Sigma in the service industry.

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