Consideration of Uncertainty in input information of QFD

품질기능전개에서 입력정보의 불확실성에 대한 고찰

Quality function deployment (QFD) is a useful tool for ensuring quality throughout each stage of the product development and production process. Since the focus of QFD is placed on the early stage, the uncertainty in the input information of QFD is inevitable. If the uncertainty is neglected, the QFD analysis results are likely to be misleading. This paper classifies the sources of uncertainty in QFD, and proposes a new approach to model and analyze the effects of uncertainty in QFD.