Using a Paradigm of "Work to Role" for Innovative Government

  • Yoon, Joseph (Australian Government, Department of Industry, Tourism and Resources) ;
  • Moon, Yong-Eun (Silla University, Department of MIS)
  • Published : 2005.06.03

Abstract

Performance measurement systems based on the principle that "if you can't measure it, you can't manage it" reinforce a short-term culture by focussing on tangible outputs. Instead, the focus of organisations should be on sustainable long-term performance through continuous systemic improvement. To establish and reinforce behaviours that drive systemic improvement, measurement and reporting systems need to be de designed to re-enforce work to role behaviour by managers. This paper discusses this concept and how it is being applied in practice through an ongoing action research project.

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