Qualitative approach for business process analysis

비즈니스 프로세스의 정성적 분석 방안

  • 홍대근 (포항공과대학교 정보통신대학원) ;
  • 서의호 (포항공과대학교 산업공학) ;
  • 유기동 (포항공과대학교 산업공학과)
  • Published : 2003.11.01

Abstract

Redesign of business processes still attracts a lot of interest. There have been a variety of quantitative approaches to analyze of business process. However, to examine and determine the quality-focused characteristics of the business process, a qualitative approach should be deployed. This paper introduces a qualitative approach process analysis, especially adopted the concept of the emotional engineering which is used in the area of the product design. To analyze the qualitative aspect of the business process, the emotional adjectives for the business process are used. The proposed methodology enables to determine which of business process is better or not in a more intuitive way.

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