• 서비스연구
• /
• 제9권4호
• /
• pp.97-114
• /
• 2019

관여도가 높은 서비스 산업 분야에서 소비자가 지각하는 관계 품질과 서비스 실패의 복구 수준은 서비스 제공자의 이미지와 매출액에 직접적인 영향을 미치는 중요한 요인이다. 특히 성공적인 관계마케팅 전략의 실행과 서비스 실패에 대한 효과적인 복구는 맞춤형 서비스를 기대하는 고객들에게 더욱 많은 만족을 제공하며 기업과 소비자와의 관계를 강화시킨다. 본 연구는 이러한 선행연구들 기반으로, 서비스 실패의 심각성을 관계마케팅과 귀인이론의 관점에서 접근하여 서비스 복구 기대와 구전에 영향을 미치는 변수간의 인과관계를 규명하고자 진행되었다. 실증분석을 위하여 헤어살롱 이용 고객 360명을 대상으로 서비스 실패상황이라는 시나리오를 제시하여 설문조사를 실시한 후에, 불성실한 응답을 제외한 총 333부의 설문지를 최종 분석에 사용하였다. 구조방정식 모형을 이용하여 가설을 검정하였고, 그 결과는 다음과 같다. 첫째, 소비자가 서비스 실패의 심각성을 크게 지각할수록 관계 품질은 나빠진다는 가설이 규명되었다. 둘째, 소비자가 서비스 제공자와 좋은 관계를 유지할수록 서비스 실패의 원인을 일시적이고 통제 불가능한 것이라고 간주한다는 사실도 확인하였다. 셋째, 소비자가 서비스 실패 상황을 일시적인 것으로 지각할수록 서비스 복구에 대한 기대 수준도 높아질 것이라는 가설이 지지되었다. 넷째, 소비자는 서비스 제공자와 관계가 좋을수록 높은 서비스 복구 수준을 기대하며, 동시에 서비스 제공자에 대하여 긍정적인 구전을 할 가능성이 높아진다는 사실이 규명되었다. 본 연구의 이러한 결과는, 서비스 기업의 고객 지향적 비즈니스 모델 개발에 실무적인 도움을 줄 수 있으며 고관여 분야의 서비스 마케팅 연구를 위한 새로운 방향을 제시하였다는 점에서 학문적 의의를 찾을 수 있다.

• 한국산업융합학회 논문집
• /
• 제7권4호
• /
• pp.363-368
• /
• 2004

The stocks of listed S&M sized firms in the KoreaStock Exchange(KSE) have been neglected to investors for long time in site of their good performences. The word "Neglected" means that the stocks of listed S&M sized firms in the KSE have fail to acquried liquidity. In the result, Listed S&M sized firms in the KSE have not financed equity by issuing stocks timely in the primary market. This problem has resulted in poor investment to their listed S&M sized firms in the KSE. The possible key to sovlve this problem is in the Institutional Investors, especially to the Pension fund. Korean Institutional Investors have lost their basic roles, that is, final supports to prevent the markets not to demolish. The Acts prventing Pension to invest to the stocks is to change to allowing to invest them in soon. this opportunity is good chance to solve the problems of poor liquidity of stocks of listed S&M sized firms in the KSE.

• 음성과학
• /
• 제9권3호
• /
• pp.155-168
• /
• 2002

The intervocalic Korean liquid sound has been recognized as a flap in the studies of the Korean language. But there has been very little experimental data corroborating it. The electropalatographic (EPG) experiment was conducted to test this. The subjects were one Korean speaker and one native English speaker who had a pseudopalate and did the EPG experiment at the UCLA phonetics laboratory. The spectrographic evidence of the flaps in both the English t-flap and the Korean liquid flap was also sought. The English and Korean flaps were between mid/low back vowels so that the vowels themselves would not affect palatal contacts of the tongue. The results confirmed that the Korean liquid is realized as a flap in intervocallical position with many similar properties to English flap in both EPG and spectrographic data. The Korean initial liquid sound in borrowed words such as 'rotary' and 'radio' was also a flap. But the Korean liquid in the word-final and geminate positions was a lateral as in words 'dol ' (stone), 'dollo' (with stone), 'nal' (day) and 'nallara' (carry). The intuitive theory of the Korean liquid flap was proved by the EPG and spectrographic data.

• 말소리와 음성과학
• /
• 제3권4호
• /
• pp.45-53
• /
• 2011

Flemming and Johnson (2007) claim that there is a fundamental distinction between the mid central vowel [ə] and the high central vowel [?] in that [ə] occurs in an unstressed word-final position while [?] appears elsewhere. Compared to English counterparts, Korean [ə] and [?] are full vowels and they have phonemic contrast. The purpose of this paper is to explore the acoustic quality of two English reduced vowels produced by Korean learners and native speakers of English in terms of their two formant frequencies. Sixteen Korean learners of English and six native speakers of English produced four types of English words and two types of Korean words with different phonological and morphological patterns. The results show that Korean learners of English produced the two reduced vowels of English and their Korean counterparts differently in Korean and English words.

• 말소리와 음성과학
• /
• 제3권4호
• /
• pp.23-31
• /
• 2011

This paper examines the production patterns of the acquisition of coda consonants in monosyllabic words in English-speaking children with cochlear implants. The data come from the transcribed speech of children with cochlear implants. This study poses three questions. First, do children with cochlear implants acquire onset consonants earlier than codas? Second, do children's productions have a bimoraic-sized constraint that maintains binary feet? Third, what patterns emerge from production of coda consonants? The results revealed that children with cochlear implants acquire onset consonants earlier than codas. With regard to the bimoraic-sized constraints, the productions of vowel type (i.e., monomoraic and bimoraic) were more accurate for monomoraic vowels than bimoraic ones for some children with cochlear implants, although accuracy in vowel productions showed high proportion regardless of vowel types. The variations of coda production exhibited individual differences. Some children produced less sonorant consonants with high frequency and others produced more sonorant ones. The results of this study were similar to those pertaining to children with normal hearing. In the process of coda consonant acquisition, the error patterns of prosody-sensitive production may be regarded as articulatory challenges to produce higher-level prosodic structures.

• Asia pacific journal of information systems
• /
• 제26권3호
• /
• pp.449-476
• /
• 2016

This study examines how an initially perceived product value affects consumer's purchase intention after reading online reviews with various tones. The study proposes that associations among initially perceived overall product value, degree of confirmation resulting from reading the reviews, and final purchase intention differ across review tones such that 1) when the tone is favorable, the effect of an initially perceived product value is stronger than when the tone is critical, and 2) when the tone is extreme, the effect of confirmation is stronger than when the tone is moderate. The survey was conducted with 276 online shopping mall users in Korea, and most of the hypotheses were supported. This study asserts that the effects of online reviews should be considered together with customer's level of expectation formed prior to reading online reviews, which resulted from extensive search and screening processes that the customer went through before reading online reviews.

• International Journal of Contents
• /
• 제13권2호
• /
• pp.44-49
• /
• 2017

This article presents a concept analysis of the gratitude experience of diseased patients. The Rodgers' Evolutionary Method was used for conducting the analysis. A search of CINAHL, MEDLINE, PsycARTICLES, and Springer databases was conducted using "gratitude or appreciation or thanks" and "patient or illness" as a key word, 22 final articles were selected. Three critical attributes of gratitude in patients were identified: positive emotions, acceptance of the current status, and a driving force to plant the will of life. In addition, two antecedents of gratitude in patients were identified: interactions with people or the environment, and the perception of a favorable stimuli or help. Two consequences of gratitude in patients were identified: an increased compliance in implemented treatment, and an enhancement of trust relationship. The concept analysis describes diseased patients' gratitude. This paper will become the basis for future clinical research related to diseased patients' gratitude.

• 한국정보과학회 언어공학연구회:학술대회논문집(한글 및 한국어 정보처리)
• /
• 한국정보과학회언어공학연구회 2018년도 제30회 한글 및 한국어 정보처리 학술대회
• /
• pp.13-18
• /
• 2018

구문 분석은 문장의 구조를 이해하며 의미의 중의성을 해결하는 것이다. 일반적으로 한국어는 어순 배열의 자유도가 높고 문장 성분의 생략이 빈번한 특성이 있기 때문에 의존 구문 분석이 주된 연구 대상이 되어 왔다. 스택-포인터 네트워크 모델은 의존 구문 파서에 맞게 포인터 네트워크 모델을 확장한 것이다. 스택-포인터 네트워크는 각 단어에서 의존소를 찾는 하향식 방식의 모델로 기존 모델의 장점을 유지하면서 각 단계에서 파생된 트리 정보도 사용한다. 본 연구에서는 스택-포인터 네트워크 모델을 한국어에 적용해보고 이와 함께 어절 정보를 반영하는 방법을 제안한다. 모델의 실험 결과는 세종 구문 구조를 중심어 후위(head-final)를 엄격히 준수하여 의존 구문 구조로 변환한 것을 기준으로 UAS 92.65%의 정확도를 얻었다.

• 음성과학
• /
• 제14권4호
• /
• pp.7-24
• /
• 2007

This paper discusses some current issues regarding how prosodic structure is manifested in fine-grained phonetic details, how prosodically-conditioned articulatory variation is explained in terms of speech dynamics, and how such phonetic manifestation of prosodic structure may be exploited in spoken word recognition. Prosodic structure is phonetically manifested in prosodically important landmark locations such as prosodic domain-final position, domain-initial position and stressed/accented syllables. It will be discussed how each of the prosodic landmarks engenders particular phonetic patterns, ow articulatory variation in such locations are dynamically accounted for, and how prosodically-driven fine-grained phonetic detail is exploited by listeners in speech comprehension.

• 음성과학
• /
• 제7권1호
• /
• pp.171-186
• /
• 2000

The aim of this paper is to investigate the acoustic characteristics of the French vowel [e] and Korean [i] and to seek a way of understanding them from a phonological point of view. These two vowels have similar distributional properties, i.e. they alternate with zero in some contexts. Therefore, in both languages, they are not found when immediately followed by a nucleus with phonetic content and in word-final positions. We firstly compare the two vowels by measuring the actual frequencies of the formants, pitch and energy using CSL. We also consider whether the realisation of the two vowels is affected by the speed of speech sounds. In order to show that realisation of the two vowels in both languages is not arbitrary, rather predicted, we will introduce the notion of proper government, proposed and developed by Kaye (1987, 1990) and Charette (1991).