• 유통과학연구
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• 제20권3호
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• pp.45-52
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• 2022

Purpose: This study investigated the impact of staff verbal and non-verbal communication on consumer satisfaction and revisit intention. The study sought to identify differences in demographic and eating out characteristics on perceived verbal and non-verbal communication. Research design and methodology: This study used a survey method to collect data. The questionnaire asked about previous experience with verbal and non-verbal communication with staff at a counter service restaurant. The study measured degrees of perceived verbal and non-verbal communication. In addition, the effect of verbal and non-verbal communication on satisfaction and revisit intention was measured. The principal results: Results of ANOVA showed significant differences in monthly income on verbal communication and monthly income and budget for dining out on verbal and non-verbal communication. Both verbal and non-verbal communication affected satisfaction and revisit intention significantly with slightly more power of verbal communication than non-verbal communication. Major conclusions: Results of this study suggest that consumers are affected by both verbal and non-verbal communication. Staff communication is critical to increasing consumer satisfaction and revisit intention; hence, training staff in effective communication is necessary.

• 대한가정학회지
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• 제30권4호
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• pp.231-247
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• 1992

A Study on Maternal Verbal Control Patterns and Children's Recognition against those. The primary objective of the material presented in this dissertation is the analysis of the maternal verbal control patterns. The major focus is given to the differences between maternal verbal control patterns and children's recognition against those. The purspoe of this study were; 1) to investigate the maternal verbal control patterns recognized by children according to their family and personal surroundings; 2) to investigate the verbal control patterns in mother's response according to the differences of family and personal surroundings; 3) to find the differences between children's recognition and maternal verbal control patterns; 4) How the maternal verbal control patterns recognized by children are? The materials of this study were 81(37; boys, 44; girl)) from kindergarten in Seou. The sample of age used in this study was 5 to 7 years old. The test about maternal verbal environment used the question sheet for reaction between mother and children by Gumperz. The kids got interviews with same questions as mothers with question sheet. The statistical tools used is the analysis of the data were frequency, crosstab, and t-test. The result of the study were summarized as follows; 1) The maternal verbal control patterns recognized by children had differences according to whether living with grand-parent or not. Living with grand-parent are more person-oriented than without grand-parent group. 2) The maternal verbal control patterns of mother response show the differences within mother's academic background, present situation of child, and parent's expection to child. The imperative verbal control pattern was more frequently used of low academic background who just fraduate the middle or high school. The personal verbal control pattern was more frequently used of high educational background's like university graduate or more educated group. 3) The differences between maternal verbal control patterns with children's recognition and with mother response is that mother responseis more person-oriented than children's. 4) The imperative verbal control pattern used command, verbal purnishment, and physical purnishment. the status-oriented verbal control pattern used univesal positional appeals and limited positional appeals. The person-oriented verbal control pattern used child-oriented cognitive affective appeals.

• 아동학회지
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• 제27권6호
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• pp.53-68
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• 2006

For this study of the writing performance of verbally gifted elementary and middle school students and its relations to home literary environment, reading attitude, perceived verbal ability, and preference for verbal expression, a sample of 101 verbally gifted children was recruited from classes in a gifted education institute in P metropolitan area. Results of path analyses show that verbally gifted children's home literary environment affects reading attitude and perceived verbal ability; reading attitude and perceived verbal ability affects preference for verbal expression; and preference for verbal expression directly affects writing performance. Results imply that the indirect relations of home literary environment to verbally gifted children's writing performance are an important foundation for developing preference for verbal expression and writing skills.

• 대한가정학회지
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• 제40권5호
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• pp.225-235
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• 2002

The purpose of this research is to delineate the effect of maternal variables of the verbal abuse. Such variables as the mother's age, her education level, and maternal parenting stress have been chosen for the analysis. The sample subject were 659 pairs of fifth/sixth grade of elementary school and firs/second grade of middle school, and their mothers. The major findings of the research are as follows: first, looking at the correlation between the mother's age/education level and the verbal abuse, the verbal abuse factor shows difference correlating to the mother's age/education level. Second, looking at the correlation between the material parenting stress level and the verbal abuse, the verbal abuse factor shows difference correlating to the maternal parenting stress level. Third, the result of multiple regression analysis on the effects of the maternal variables to the verbal abuse indicates that material parenting stress is the significant contributing factor. All in all, the maternal variables account for 9% of the verbal abuse score.

• 대한가정학회지
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• 제32권3호
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• pp.171-184
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• 1994

This study examined the characteristics of the relationship of environmental variables that is HOME socio-demographic variables and children's verbal ability at age five. Especially this study investigated causal relationships among the variables which are supposed to affect children's verbal ability. The subjects of this study were 60 children at age five and their mothers. Instruments included inventory of home stimulation(HOME) inventory of socio-demographic variables inventory of the children's verbal ability and intelligence test. The results obtained from study were as follows: 1. For the most part environmental variables had a significant positive correlation with children's verbal ability 2. The variables that significantly predicted boy's verbal ability were aspects of physical environment breadth of experienc. And the variables that significantly predicted girls' verbal ability were developmental stimulation economic status of the home. 3. The results of the analysis of the causal model showed that the kind of variables that affected boy's verbal ability directly were indirect stimulation direct stimulation. And the kind of variables that affected girls' verbal ability directly were direct stimulation econmic status of the home inditect stimulation. 4. Another causal model of the environmental variables affecting children's verbal ability were formulated by exogenous variables(socio-demographic variables) and by endogenous variables (HOME, children's intelligence). The results of the analysis of the causal model showed that only HOME variables significantly affected boy's and girls' verbal ability directly.

• 치위생과학회지
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• 제17권3호
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• pp.209-217
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• 2017

This study investigated the relationships between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists who worked in Jeonju between February 24 and March 18, 2017 to prepare strategies for managing verbal violence and establish a healthy working environment for dental hygienists. The following findings were obtained in this study. The dental hygienists primarily experienced verbal violence from patients and guardians (1.67 points). The most common verbal violence type was, "Someone treated me impolitely." The most common emotional response to verbal violence was "anger" (3.52 points). The coping style of most dental hygienists was problem-focused coping (3.28 points), followed by emotion-focused coping (2.75 points). Most hygienists with the problem-focused coping style stated that they resolve the problem through dialogue (3.51 points), while most hygienists with the emotion-focused coping style responded that they just ignore the situation (3.78 points). The relationship between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists showed a statistically significant positive correlation (p<0.05) with emotional responses and problem- and emotion-focused coping associated with experiencing verbal violence from dentists, patients, and guardians. These findings confirm the need to reduce verbal violence, control emotional responses after exposure to verbal violence, and use more problem-focused coping measures. Dental hygienists must develop interpersonal skills and communication techniques and promote professionalism in their workplace to protect themselves from verbal violence at work.

• 산업융합연구
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• 제10권1호
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• pp.27-40
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• 2012

The purpose of this study is to understand verbal violence and stress experienced by nurses, to identify measures to reduce such stress, and to present basic information needed for performing their professional roles. The results of this study are as follows. First the types of verbal violence by doctors, nurses, patients and their caregivers included "they speak roughly" and "they speak in a commanding tone" when they were marked on the basis of 5 points. In other words, speaking roughly is highest in frequency. Second, the main harmers of verbal violence were doctors, nurses, and patients and their caregivers, and thus verbal violence by nurses was most frequent. Third, the emotional reactions of the nurses after verbal violence were "angry", "frustrated", and "depressed" in order. As a result of analysis of effects on the emotional reactions of nurses. Fourth, the job stress of the nurses after experience of verbal violence was show as "frequently struggling with friends", "frequently struggling with family members", and "frequently drinking" in order. Fifth, based on general characteristics, the emotional reactions and job stress of nurses after verbal violence were significant on age, acdemic years, and current workplace, and the job stress of nurses after verbal violence was significant on marriage, clinical career, department of working, and types of working. This study may be significant in that it suggests methods of intervention, safe job environment, and administrative institution to relieve the emotional reactions of nurses after verbal violence, to reduce their stress, and to support the emotional reactions of nurses experienced verbal violence.

• 컴퓨터교육학회논문지
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• 제23권3호
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• pp.71-79
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• 2020

이 연구는 비대면 채널에서의 언어폭력이 사회적으로 이슈가 되고 있고 감정노동자들의 업무처리 상황에서 발생하는 언어폭력의 실제 사례들은 무엇이 있는가를 전문가심층면접을 통해 조사하였다. 그리고 실제 통화내용에서 언어폭력의 분포를 음성분석(SA)이라는 새로운 빅데이터 기술을 통해 확인하였다. 연구 결과 첫째 비대면 채널을 통해 일어나는 통화에서 언어폭력은 인격모독, 폭언/욕설, 무리한 요구, (성)희롱과 위협/협박으로 분류된다. 둘째 음성분석을 이용하여 이들 범주 중 가장 높은 빈도를 나타내고 있는 것은 인격모독과 폭언/욕설이었으며 인격모독에서는 하대/반말이 가장 높은 비율을 차지하고 있으며 폭언/욕설에서는 일반적 욕설의 비중이 가장 높았다. 특히 전체 언어폭력 사례에서 일반적 욕설이 차지하는 비율이 가장 높았다. 이 연구를 통해 비대면 채널 상황에서 발생하는 언어폭력의 유형을 정리하였으며 감정노동자들에게 있어서 언어적 스트레스가 직무에 어떠한 영향을 끼치는가에 대한 연구의 필요성을 시사하였다.

• 대한가정학회지
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• 제33권4호
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• pp.173-188
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• 1995

This study examined the characteristics of the relationship of HOME, sociodemographic variables and children's verbal ability at age four, five, six, Expecially this study investigated causal relationships amoong the variables which are supposed to affect children's verbal ability by children's age and sex. The subject of this study were 180 children and their mothers. Instruments included inventory of home stimulation(HOME), inventory of socio-demographic variables, inventory of the children's verbla ability. The results obtained from this study were as follows : 1. For the most part, HOME and socio-demographic variables had a significant positive correlation with children's verbal ability. 2. The variables that significantly predicted children's verbal ability differed according to children's age and sex. That is, play materials, breadth of experience and economic status of the home were predictive of boy's verbal ability at age four, while aspects of physical environment, breadth of experience were predictive at age five, fostering maturity and independence, parent's education were predictive at age six. And developmental stimulation and breadth of experience were predictive of girl's verbal ability at age four, while developmental stimulation, economic status of the home were predictive at age five, developmental stimulation and play materials were predictive at age six. 3. the results of the analysis of the causal model showed that the kind of variables that affected children's verbal ability directly differed according to children's age and sex. That is, indirect stimulation and direct stimulation affected boy's verbal ability directly at age four and five, while indirect stimulation and parent's education affected boy's verbal ability at age six. And indirect stimulation, direct stimulation, emotional climate of the home affected girl's verbal ability directly at age four, while direct stimulation, economic status of the home, indirect stimulation affected directly at age five, parent's education, indirect stimulation and direct stimulation affected girl's verbal ability at age six. 4. Another causal model of the HOME, socio-demographic variables affecting children's verbal ability showed that total HOME scores more significantly affected boys and girl's verbal ability directly than socio-demographic variables at all ages.

• 한국산학기술학회논문지
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• 제12권6호
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• pp.2607-2615
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• 2011

본 연구는 심폐소생술 시행 시 구령집단과 비구령집단 간의 심폐소생술 정확도 비교를 통하여 심폐소생술 시행에 효율성과 정확성을 높이고자 한다. 본 연구는 G도에 소재 대학생 62명(비구령집단 31명, 구령집단 31명)을 편의추출 하였으며, 조사기간은 2010년 10월 7일부터 10월 21일까지 이루어졌다. 분석방법은 SPSS WIN(Version 12.0) 프로그램을 이용하여 분석하였다. 연구결과 심폐소생술 시행 시 비구령집단이 구령집단보다 여러 영역에서 인공호흡과 가슴압박에 대한 심폐소생술의 정확도가 높게 나타났다. 이를 바탕으로 차후 심폐소생술 교육과 술기를 수행함에 있어서 비구령방법을 적용해 볼 필요가 있다. 그리고 응급상황에서 구령방법과 비구령방밥 간의 효과성에 대한 지속적 연구도 필요하다.