• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.865-874
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• 2020

In Vietnam, the airline service sector plays an important economic role. However, it is a complicated industry that is open to failures. Negative emotions are an essential variable for the airline service industry because they can trigger a variety of coping behaviors that affect consumer loyalty as well as the image and reputation of the airline service providers. However, negative emotions and the accompanying coping behaviors are often investigated partially or as separate issues, thus leading to an incomplete understanding. This study is conducted to fill this gap by proposing and testing the causal relationship between negative emotions (anger, frustration, regret) and coping behaviors (complaint, negative word-of-mouth (WOM), and switching intention) in the context of the airline industry. Eight research hypotheses are tested. Using the partial least squares structural equation modeling (PLS-SEM) on a sample of 587 passengers in Vietnam, the empirical results show that anger and frustration influence complaints, negative WOM, and switching intention, while regret leads to switching intention and negative WOM. Thus, the research has important academic and practical implications. The empirical outcome could be of major importance for airline companies in planning to provide new services and achieve high performance in the long run.

• 디지털콘텐츠학회 논문지
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• 제18권8호
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• pp.1537-1542
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• 2017

감정은 서사 생성과 이해 모두에서 중요한 역할을 한다. 본 논문은 플루칙의 감정 모델을 기반으로 영화 대본에서 8가지 감정 표현을 분석하였다. 먼저 각 장면별 수동으로 감정을 태깅하였고, 이 때 8가지 감정 중 분노, 공포, 그리고 놀람이 가장 우세하게 나타났는데, 이는 스릴러 영화 장르를 고려할 때 의미있다고 할 수 있다. 또한, 스토리에서 긴장이 가장 고조되는 클라이맥스에서 다양한 감정이 복합적으로 나타난다고 가정하였고, 대본 상에서 3 부분의 클라이맥스를 확인할 수 있었다. 그 다음으로 파이썬 (Python) 프로그래밍 언어 기반 자연어처리 도구인 NLTK (Natural Language ToolKit)의 감성 분석 도구를 이용하여 수동 감정 태깅과 비교한 결과, 분노와 공포 감정에서 높은 일치율을, 그리고 놀람, 기대, 혐오 감정에서는 낮은 일치율을 보임을 확인하였다.

• 동의신경정신과학회지
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• 제15권1호
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• pp.143-148
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• 2004

Objectives : In order to make a new psychotherapeutic model in the theory of oriental medicine by means of psychoanalysis method. Methods : The research was done by comparing the contents of the Tong-Ui Po-Kam, techniques of Yang Saeng(養生術), with the psychoanalysis Results : 1. There's no difference in the mind state which a doctor has to have between the oriental doctor and the occidental doctor. You should make effort not to project yourself on a patient. A conception of 'doctor' in oriental medicine is one who trains one's mind rather than just healer. 2. Heart(心) in oriental medical conception is revealed by circulation structure of Jeong(精), Gi(氣), and Sin(神). A healthy mind comes from harmony and smooth transport of Jeong(精), Gi(氣), and Sin(神). 3. The conception similar to unconsciousness doesn't exist in oriental medicine, but the contents about the attitudes or the methods of training one’s mind correspond to unconsciousness. 4. The psychotherapy of oriental medicine emphasized mutual dynamics between emotions at present, and presented a way of treatment by describing emotions from standpoint of 'Gi(氣)'. 5. The special feature of psychological treatment in oriental medicine is that treatment is done by understanding emotions of present time as Gi (氣), and using dynamics of Gi (氣)(; 相生相剋). Also the balanced state can be kept even after treatment and prevention can be done by observing one's own unconsciousness(; training one's mind helps circulation of Jeong(精), Gi(氣), and Sin(神)) I think that we need a new realistic therapy model to develop these psychotherapy methods in oriental neuropsychiatry, through studying emotions in the theory of oriental medicine, especially Korean's emotions and spiritual training.

• 동의신경정신과학회지
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• 제14권2호
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• pp.1-14
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• 2003

Objectives : In order to make a new psychotherapeutic model in the theory of oriental medicine by means of psychoanalysis method. Methods : The research was done by comparing the contents of the Tong-Ui Po-Kam, techniques of Yang Saeng(養生術), with the psychoanalysis Results : 1. There's no difference in the mind state which a doctor has to have between the oriental doctor and the occidental doctor. You should make effort not to project yourself on a patient. A conception of 'doctor' in oriental medicine is one who trains one's mind rather than just healer. 2. Heart(心) in oriental medical conception is revealed by circulation structure of Jeong(精), Gi(氣), and Sin(神). A healthy mind comes from harmony and smooth transport of Jeong(精), Gi(氣), and Sin(神). 3. The conception similar to unconsciousness doesn't exist in oriental medicine, but the contents about the attitudes or the methods of training one's mind correspond to unconsciousness. 4. The psychotherapy of oriental medicine emphasized mutual dynamics between emotions at present, and presented a way of treatment by describing emotions from standpoint of 'Gi(氣)' 5. The special feature of psychological treatment in oriental medicine is that treatment is done by understanding emotions of present time as Gi(氣), and using dynamics of Gi(氣)(; 相生相剋). Also the balanced state can be kept even after treatment and prevention can be done by observing one‘s own unconsciousness(; training one's mind helps circulation of Jeong(精), Gi(氣), and Sin(神)) I think that we need a new realistic therapy model to develop these psychotherapy methods in oriental neuropsychiatry, through studying emotions in the theory of oriental medicine, especially Korean's emotions and spiritual training.

• Industrial Engineering and Management Systems
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• 제11권2호
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• pp.142-147
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• 2012

Individuals with autistic spectrum disorders (ASD) have difficulty inferring other people's feelings from their facial expressions and/or from situational cues, and therefore, they are less able to respond with prosocial behavior. We developed a computer-based training program to help teach the connection between facial-based or situation-based emotions and prosocial behavioral responses. An 8-year-old male school child with ASD participated in the study. In this program, he was trained to identify persons in need of help and appropriate prosocial responses using novel photo-based scenarios. When he misidentified emotions from photographs of another's face, the program highlighted those parts of the face which effectively communicate emotion. To increase the likelihood that he would learn a generalized repertoire of emotional understanding, multiple examples of emotional expressions and situations were provided. When he misidentified persons expressing a need for help, or failed to identify appropriate helping behaviors, role playing was used to help him appreciate the state of mind of a person in need of help. The results of the training indicated increases in prosocial behaviors during a laboratory task that required collaborative work. His homeroom teacher, using a behavioral rating scale, reported that he now understood another's emotion or situation better than before training. These findings indicate the effects of the training are not limited to the artificial experiment situation, but also carried over to his school life.

• 디지털산업정보학회논문지
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• 제19권3호
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• pp.245-251
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• 2023

Facial expression recognition plays a significant role in understanding human emotional states. With the advancement of AI and computer vision technologies, extensive research has been conducted in various fields, including improving customer service, medical diagnosis, and assessing learners' understanding in education. In this study, we develop a model that can infer emotions in real-time from a webcam using transfer learning with TensorFlow.js and MobileNet. While existing studies focus on achieving high accuracy using deep learning models, these models often require substantial resources due to their complex structure and computational demands. Consequently, there is a growing interest in developing lightweight deep learning models and transfer learning methods for restricted environments such as web browsers and edge devices. By employing MobileNet as the base model and performing transfer learning, our study develops a deep learning transfer model utilizing JavaScript-based TensorFlow.js, which can predict emotions in real-time using facial input from a webcam. This transfer model provides a foundation for implementing facial expression recognition in resource-constrained environments such as web and mobile applications, enabling its application in various industries.

• 감성과학
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• 제26권4호
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• pp.115-124
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• 2023

본 논문은 문학 연구와 인공지능의 접점을 감성 영역에서 찾고, 그 연계성을 기반으로 상호 보완과 발전을 지향하는 문학과 기술의 융합에 관한 연구이다. 본 논문은 문학과 공학에서 각각 상대를 보는 관점을 사용하고 공통의 기반인 감성의 주제를 두고 비교 점검하는 연구 방법을 사용한다. 현재 인공 지능과 문학 연구의 융합 연구 결과물이 많이 발표되고 있지 않은데, 본 연구에서는 미래 인공지능의 지향점을 두고 인문학 분야에서의 학제적 연구를 모색해 보고자 하였다. 이에 문학적 감성을 통해 문학도 인공지능의 발전에 공헌할 방안으로서 주관적인 문학의 감성을 추출하여 인공지능의 객관적 입력을 위한 정형화 작업에 참여할 때에 이르렀다. 본 연구에서 시도하고 있는 감성의 용어 중심 추출 작업을 거쳐서 인간 감정에 접근하는 주관적인 상상력과 객관적인 기술력이 조합된다면, 광범위한 인간의 자료를 분석하는 속도감 있는 문학 연구의 확장은 물론, 복합적인 인간을 이해하고 상대하는 깊이 있는 인공지능의 개발에 다가갈 수 있을 것이라 본다. 그러한 마주보기 통과 의례를 거쳐서 학제적 연구의 장점을 살린 논의는 두 학문 분야를 별개로 볼 때의 한계 또한 인정하고 부족한 측면을 상호 보완하는 융합 연구의 긍정적 측면을 갖게 될 것이다.

• 한국보육지원학회지
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• 제13권3호
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• pp.39-54
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• 2017

Objective: The purpose of this study was to examine natural groupings of the sub-factors of mother's reaction to children's negative emotions. The natural groupings were as follows; the emotion-coaching-reaction, the emotion-minimizing-reaction and oversensitive reaction. In addition, this paper also investigated individual differences in children's emotion regulation by clusters of sub-factors of mother's reaction to children's negative emotions. Methods: The subjects of this study consisted of 318 children. The data were analyzed using cluster analysis and one-way ANOVA. Results: The results suggested four proper clusters, according to the characteristics of mother's reaction to children's negative emotions. Cluster 1 was categorized as 'child centered-emotion coaching', cluster 2 was categorized as 'oversensitive-emotion coaching comorbid', cluster 3 was categorized as 'acception-emotion minimizing confused' and cluster 4 was categorized as 'emotion minimizing-unsupporting.' Additionally, the differences between Emotion regulations in each cluster showed distinct points of interest. In terms of the maladaptive emotion regulation, cluster 3 showed the highest level followed by cluster 4. And cluster 1 and 2 showed the lowest level. Conclusion/Implications: The results of this study helped to find a deeper understanding of the operation of specific clusters of mother's reaction to children's negative emotion and children's emotion regulation.

• 융합경영연구
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• 제7권1호
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• pp.26-38
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• 2019

Purpose - This paper is to review recent literature, by conducting a thorough investigation of the limitations and implications for future research on work-life balance with the focus and linkages between work-life balance practices, machine learning and emotional intelligence, work-life conflict, the correlations between work-life enrichment and work-life balance practices, the relationships between employee job satisfaction and work-life balance, the links between work-life balance and the managerial support. Research design, data, and methodology - The paper will further detail linkages between work-life balance and organizational performance outcomes productivity and innovation. Previous literatures have paid attentions to the link of HR practices and organizational outcomes such as productivity, flexibility, and financial performance, but the understanding needs to be extended to involve innovation performance. Dealing with employees' emotions using different machine learning techniques is one of the phenomenal researches in today's world. Here, we examine how far the employees are conscious of their own self and found the ideas and views of an individual about themselves and others. Without proper knowledge about their personality it will be very difficult for an individual to manage their own emotions. This study also aims at finding out the individual abilities to manage their emotions in order to perform well. Conclusions - A theoretical conceptual framework has been built by integrating the existing literature to explain a number of factors which are closely associated with work-life balance. The conceptual model illustrates how the work-life balance interplays with performance and interrelates with the aforementioned factors.

• 한국의류학회지
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• 제45권6호
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• pp.949-964
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• 2021

Accumulation of high-quality data is crucial for AI learning. The goal of using AI in fashion service is to propose of a creative, personalized solution that is close to the know-how of a human operator. These customized solutions require an understanding of fashion products and emotions. Therefore, it is necessary to accumulate data on the attributes of fashion products and fashion emotion. The first step for accumulating fashion data is to standardize the attribute with coherent system. The purpose of this study is to propose a fashion emotional classification system. For this, images of fashion products were collected, and metadata was obtained by allowing consumers to describe their emotions about fashion images freely. An emotional classification system with a hierarchical structure, was then constructed by performing frequency and CONCOR analyses on metadata. A final classification system was proposed by supplementing attribute values with reference to findings from previous studies and SNS data.