• 제목/요약/키워드: tourist hotel

검색결과 118건 처리시간 0.024초

호텔기업의 ABM이 ERP시스템만족과 다운사이징에 미치는 영향관계 (The Influence of Hotel Enterprise′s ABM on ERP System Satisfaction and Downsizing)

  • 김문수
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제14권2호
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    • pp.39-63
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    • 2003
  • Hotel Enterprises are coping with changing circumstances by utilizing ABM and are downsizing for the sake of Innovation Results by setting up ERP(Enterprise Resource Planning) system. This study is intended to explore the correlations between Activity Based Management(ABM) of Strategic Management and ERP System Satisfaction, and the relations between ERP System Satisfaction and Downsizing. And through this, the methods of effective Strategic Management Development and efficient Downsizing will be suggested The objectives of this study are as follows: (1) to research the definition of Tourist Hotels' ABM (2) to examine the correlations between AMB and ERP system Satisfaction (3) to study the relations between ERP System Satisfaction and Downsizing Study Hypotheses, referring to preceeding study of Doo-jin Kong(2002) and DeLone & McLean, were set up to verify the Study Model. Data Analyses include the questionnaire survey of the Hotels using ERP system, reliability analysis, and regression analysis: for these analyses was used SPSS 10.0, the statistics package program. The conclusions show: First, ABM influences ERP System Satisfaction. Second, ERP System Satisfaction influences Downsizing. Therefore, ABM of Tourist Hotels needs to systematically take advantage of the Information Factors from ERP system and to maximize results by executing Downsizing through System development.

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관광호텔의 대 고객 관계 마케팅 활동 개선방안에 관한 연구 (A Study on Improving the Relationship Marketing Activities of Tourist Hotels)

  • 송용덕
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제10권
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    • pp.159-186
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    • 1999
  • This study attempted to present the ways of improving relationship marketing activities of tourist hotels. The field survey was carried out at six deluxe hotels in Seoul to find out their relationship marketing activities and analyze the problems of the activities. The problems were analyzed as follow; 1) lack of adequate understanding of the importance of relationship marketing, 2) poor contents of customer file information, 3) insufficient service encounter management, 4) negative inducement of guests' complaints, 5) insufficient survey of guests' satisfaction, 6) insufficient relationship maintenance programs and regaining program of lost guests. This study relationship marketing activities should be improved with customer information file establishment, service encounter mangement, and communication enforcement as follow; 1. Customer Information File Establishment As relationship marketing Is marketing for individual, it needs customer file information. The guest information files should be made in detail in all the market segments. Hotels have to make use of the information strategically for establishing relationship with their guests. 2. Service Encounter Mnagement Because the guest-oriented mind and professionalism of hotel staff are prerequisite for relationship continuity, hotel should make efforts to make its staff keep the mind and cultivate expert service technique of the staff. 3. Communication Enforcement Communication enforcement consists of communication activities and communication programs which are focused on contact intensity and two-way communication.

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호텔 베이커리 종사원의 직무, 조직, 작업환경이 이직의도에 미치는 영향에 관한 연구 (A Study on Duty and System and Work Environment of the Turnover Factors among Bakery Employees at Tourist Hotel)

  • 안호기
    • 한국조리학회지
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    • 제10권3호
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    • pp.32-50
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    • 2004
  • The purpose of this study was to examine what caused bakery employees at tourist hotel to leave their job. It's basically meant to lay the foundation for increasing personnel management efficiency and reducing turnover rate, as an attempt to prevent workers from quiting their jobs would be a successful way to take advantage of human resources more efficiently. Both theoretical and experimental approaches were utilized to serve the purpose of this study. First, concerning salaries, their turnover intention was under the influence of whether they were properly paid or gained a sufficient living. Second, as for environmental factors, their turnover intention was affected by performance appraisal and interpersonal trust with colleagues. Third, regarding job-related factors, their turnover intention was impacted by whether their job was clearly defined, how much they were satisfied with their job and whether their posts were suitable. Forth, the change of job was subjected to the influence of the desire for job in another region, job in another company and another kind of job. And there should be a clear distinction between sales and other works, and they should carefully be treated so that they could find their job more satisfactory.

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The Essence Of Pedagogical Technologies In Modern Education

  • Korets, Mykola;Popova, Alla;Sinenko, Oksana;Trynko, Olga;Karolop, Olena;Krasovskyi, Serhii
    • International Journal of Computer Science & Network Security
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    • 제21권5호
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    • pp.48-51
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    • 2021
  • The article discusses the use of modern technologies in the learning process. It has been determined that the modern period of the development of society is characterized by a strong influence of computer technologies on it, a new education system is being formed, focused on entering the world information and educational space. This process is accompanied by significant changes in the pedagogical theory and practice of the educational process associated with making adjustments to the content of learning technologies, which should be adequate to modern technical capabilities, and contribute to the harmonious entry of a teenager into the information society. Computer technologies are designed to become not an additional "makeweight" in training, but an integral part of a holistic educational process, significantly increasing its effectiveness

X.500 디렉토리를 이용한 관광 정보 스키마 설계 (Tourist Information Schema Design Using X.500 Directory)

  • 박문성;오주병;양해철;이용준;이재광
    • 한국정보처리학회논문지
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    • 제3권5호
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    • pp.1027-1036
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    • 1996
  • X.500 디렉토리는 ISO(International Standards Organization)에서 제정한 컴퓨터 네트워크 모델인 OSI(Open Systems Interconnection) 참조 모델 7계층의 응용계층에 속하는 프로토콜로써, 정보통신 서비스에 필요한 정보를 데이터 베이스화하여 효율적 으로 관리하고, 사용자가 편리하게 접근할 수 있는 기능을 제공하는 서비스다. 관광 정보는 여러 위치들로 분산되어 있으며, 분산된 엑세스는 X.500 디렉토리 서비스와 유사하므로 본 논문에서는 X.500 디렉토리 서비스를 이용하여 관광 정보 시스템과 디렉토리 스키마를 설계하였다. 관광 정보 엔트리를 정의한 후, 관광 정보인 산, 바 다, 薇같鉉 호텔 등의 새로운 객체 클래스와 지역적인 정보를 서비스하기 위한 디렉 토리 정보 트리를 제안하였으며, test-bed를 구성하여 설계한다. 디렉토리 스키마를 검증하였다.

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서귀포시 특급관광호텔 공용공간에서 나타나는 평면구성의 특징에 관한 연구 (A Study on the Characteristics of Plan Composition shown in the Public Space of the Luxury Tourist Hotels on Seogwipo-si)

  • 강봉유;박철민
    • 한국산학기술학회논문지
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    • 제17권2호
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    • pp.501-510
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    • 2016
  • 호텔은 단순한 건축물이라는 의미를 벗어나 한 시대의 문화적 예술적 정보를 담은 건축물이며, 또한 호텔이 위치한 지역적 문화를 체험할 수 있는 장소로서의 성격을 지니고 있음에 따라 그 지역을 대표하는 상징적인 건축물이라 할 수 있다. 특히 최근 국제적인 관광도시인 제주는 지역의 특성과 문화를 대표할 수 있는 다기능적이고 체계적인 호텔건축계획이 절실히 요구되고 있다. 이에 따라 본 논문에서는 서귀포시의 특급관광호텔의 현황을 파악하고, 공용공간을 중심으로 공용공간의 구성형식 및 공간구성 유형 등 평면구성적 특성에 대해 분석하여 향후 호텔 건축설계에 적용할 수 있는 기초자료를 제공하고자 하였다. 연구대상은 서귀포시에 위치한 특급관광호텔 9개소이며, 이용객이 집중되는 공용공간을 연구범위로 한정하였다. 연구방법은 참고문헌과 선행연구를 중심으로 호텔건축에 대해 고찰하고 조사대상 호텔에 대한 현장방문을 시행하여 일반적인 현황을 파악하고 건축계획적 요소들과 공간구성 유형에 대하여 조사 및 분석을 실시하였다. 이용객이 집중되는 공용공간을 연구범위로 한정하여, 건축계획적인 측면에서 각 공간의 수직적 수평적 결합방식, 각 공간으로 진입하는 동선형태 등과 관련된 공간구성형식과 공간구성유형을 분석하였다.

호텔.패밀리 레스토랑 조리사의 직무 스트레스와 이직 의도 연구 (A Study on Job Stress and Turnover Intention of Hotel and Family Restaurant Cooks)

  • 이재섭
    • 한국조리학회지
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    • 제11권4호
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    • pp.150-163
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    • 2005
  • If a licensed cook of a special-deluxe hotel restaurant and n family restaurant receives stress psychologically and physically, it will influence the interaction with customers who eat their food. Job stress is known to affect the kitchen operation and cause negative formation of interior and exterior customer management. This study wishes to present the method that can minimize the negative effect caused by stress, leading to an elevation of service quality that is offered to customers by removing those factors related to the stress of a licensed cook. This study established the range of targets to compare the cooks of super-deluxe hotel restaurants and those of family restaurants and to apply result of this research to whole licensed cooks is considered to have some limitations. Therefore, estimating job stress and turnover intention of general licensed cooks through comparison with tourist hotels and general restaurants should be significant hereafter.

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리눅스 서버 기반 호텔 카지노 정보 시스템 설계 및 구현 (Design and Implementation of Linux Server Based Hotel Casino Information System)

  • 배재환
    • 한국콘텐츠학회논문지
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    • 제7권3호
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    • pp.79-86
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    • 2007
  • 리눅스는 처음에는 공개용 운영체제였으나 점차 그 사용이 늘어나고 있어 현재는 서버 및 개인용 컴퓨터로도 사용되고 있는 효율적인 운영체제이다. 이에 본 논문에서는 국내의 카지노 업체의 외국인 카지노 관광객 유치 및 효율적인 영업 관리를 위해서 리눅스 서버 기반의 호텔 카지노 정보 시스템을 설계 구현 하고자 한다.

Modeling Topic Extraction-based Sentiment Analysis Based on User Reviews

  • Kim, Tae-Yeun
    • 통합자연과학논문집
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    • 제14권2호
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    • pp.35-40
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    • 2021
  • In this paper, we proposed a multi-subject-level sentiment analysis model for user reviews using the Latent Dirichlet Allocation (LDA) method targeting user-generated content (UGC). Data were collected from users' online reviews of hotels in major tourist cities in the world, and 30 hotel-related topics were extracted using the entire user reviews through the LDA technique. Six major hotel-related themes (Cleanliness, Location, Rooms, Service, Sleep Quality, and Value) were selected from the extracted themes, and emotions were evaluated for sentences corresponding to six themes in each user review in the proposed sentiment analysis model. Sentiment was analyzed using a dictionary. In addition, the performance of the proposed sentiment analysis model was evaluated by comparing the emotional values for each subject in the user reviews and the detailed scores evaluated by the user directly for each hotel attribute. As a result of analyzing the values of accuracy and recall of the proposed sentiment analysis model, it was analyzed that the efficiency was high.