• 한국지역지리학회지
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• 제14권5호
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• pp.553-572
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• 2008

1990년대 중반 국제금융위기를 계기로 경제협력개발기구, 국제통화기금, 유럽연합통계국 등 국제기구와 개별국가의 통계작성기관에서 통계품질관리 운동이 활발하게 전개되고 있다. 한국에서도 2006년부터 정부승인통계에 대한 품질상태를 정밀 진단하는 국가통계품질 제고일정을 추진하고 있다. 통계품질에 대한 이러한 움직임은 전사적 통계품질 관리 접근에 입각하고 있다. 본 논문에서는 정확성, 시의성 / 정시성, 관련성 접근성 / 편의성, 비교성 / 일관성, 서비스성 / 해석성, 효율성이라는 품질평가 차원을 중심으로 통계작성환경, 작성절차의 적합성, 현장조사의 정확성, 공표자료의 충실성, 이용자 만족도, 품질개선노력 등 5개 부문에 걸쳐 평가하는 통계청 품질관리 시스템에 근거하여 지가변동률 통계를 대상으로 전사적 품질관리 접근에 의한 통계품질을 평가한다.

• International Journal of Quality Innovation
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• 제2권2호
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• pp.127-135
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• 2001

Personnel engaged in the medical field have implemented continual improvement by team activities in an effort to construct a system that reduces the risks involved in medical care. Knowledge in total quality management (TQM), especially statistical quality control (SQC) developed for industry, seems to be applicable to medical care. This paper describes the application of SQC to continual improvement in medical care.

• 한국경영과학회지
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• 제24권3호
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• pp.13-26
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• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 1999년도 추계학술대회
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• pp.53-72
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• 1999

IPQC system was introduced for the flight safety at the age of scientific safety management in the 1980s. In spite of performing this system, aircraft accidents caused by human factors, which were above 70% among all flight accident factors, have not been reduced. Accordingly, throughout this paper I analyzed the aircraft accident factors by means of a literature study and a pilot survey. Then, based on the notion of TQC(Total Quality Control), I hierarchically classified Individual Quality into Capacity Management, Safety Management, and General Management and did the low-ranked management factors as well. AHP (Analytic Hierarchy Process), one of the scientific management methods, was used for estimating the relative importance of Individual Quality Control factors and the heavy aircraft accident causes over the last 20 years were analyzed according to the flight ranks. Based on the comparative analysis of results derived above, an IPQC model as flight ranks is established. In short, according to this newly suggested model we can obtain the maximum flight safety with the preventive actions against aircraft accidents caused by human factors and by improving the operation effect under the reasonable pilot management.

• International Journal of Quality Innovation
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• 제8권2호
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• pp.1-19
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• 2007

Achievement of objectives of education and training is one of significant factors influencing quality of life. Higher education institutions use different work, teaching methods and tools; however they are inadequate in many cases. Today higher education institutions have problems concerning sustention and rise of certain level of education by giving the job for graduates, using of new technologies that help to present, manage, evaluate and control knowledge. The main objectives of quality management system (QMS) at higher education institutions are as follow: to assure continuous improvement of education quality; to demonstrate performance results and relevant facts to the interested parties (customers of college or university, social partners, administrative institutions) showing the abilities of education institution to prepare high qualification specialists that fully correspond to changing requirements of labour market. The QMS at education institutions should be designed as continuous process, considering that the quality of final product is the result achieved in primary processes. The process shall involve all interested parties. Parameters and indicators of education quality can help to analyze the efficiency and effectiveness of existing QMS. The results of quality audits should be also taken into account when designing and implementing QMS at organization. Literature review showed that for the assurance of education quality three different approaches prevail: total quality management (TQM); requirements of quality awards and assessment models; and QMS corresponding to the requirements of ISO 9001 standard. The case study of QMS design and implementation at Vilnius Law and Business College is presented in the paper. The peculiarities, difficulties and obstacles of QMS implementation in the higher educations institutions are analysed in more detail in this article.

• 산업경영시스템학회지
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• 제17권32호
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• pp.43-52
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• 1994

This study was aimed at reviewing the conceptual framework characterized in the Total Quality Control and the Total Quality Management. It has been observed in recent years that the term TQC and TQM tend tn be used interchangeably without paying much attention to whether the two concepts have identical meaning, or they are as similar as can be applied indiscriminately to the same objectives in handling quality issues. To distinguish between the two, this study relied on reviewing qualify definitions, techniques frequently resorted to, and the main themes implied by each of them. It was concluded that they differ in terms of both techniques and themes, and are not to be applied interchangeably to the handling of the same qualify objectives and problems.

• 한국식품영양과학회지
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• 제35권2호
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• pp.238-247
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• 2006

학교급식의 영양적 품질관리 기준을 설정하기 위한 자료를 얻고자 총체적 품질 경영(TQM)을 기초로 영양적 품질관리 수행도를 평가하였다. 충북지역 초${\cdot}$중 ${\cdot}$고등학교 급식 영양사 200명을 대상으로 질문지법을 이용하여 영양적 품질관리 수행도와 음식 생산단계별 수행도 및 영양적 품질관리 관련문서 및 서식 사용현황을 조사하였다. 총체적 품질경영을 기초로한 영양적 품질관리 영역에서 평균 3.12/5점의 수행도를 보였으며, 그 중 '리더십' 영역에서 높은 수행도(3.66)를 보였고, '인적자원 중시' 영역에서 가장 낮은 수행도(2.66)를 보였다. 학교유형과 급식 실시시기에 따라 전략계획, 고객 및 시장중시, 사업성과 영역에서 유의적인 차이를 보였다. (p<0.05). 영양사의 인구통계적 변인에 따라서는 연령, 근무경력, 고용상태에 의한 차이를 보였는데(p<0.05), $30\~40$대가 20대보다 리더쉽이 높고, 급식의 전략계획을 더 잘 수행하고 있었다. 리더쉽과 전략계획, 인적자원 중시 영역에서 10년 이상의 경력자가 이하보다 수행도가 더 높았다(p<0.05). 음식 생산단계별 수행도는 평균 3.72/5점의 수행도를 나타내었고, 학교 특성별로는 초등학교 영양사가 중${\cdot}$고등학교에 비해 건열조리법과 분산조리법 및 가열시 온도조절의 효과적 사용을 통해 가열처리 시간을 최소화하여 영양소보존을 더 잘 수행하고 있었다(p<0.05). 영양사의 경우 연령에 따라 차이를 나타내었는데, 30, 40대가 20대보다 구매 영역에서 더 높은 수행도를 보였다(p<0.05). 영양적 품질관리를 위한 관련문서 및 서식 사용현황 평가에서 평균 $60.6\%$의 보유율 을 보였으며, 급식섭취량 조사일지$(42.0\%)$와 직무기술서$(41.0\%)$는 $50.0\%$ 미만의 보유율 나타냈다. 학교 특성별로는 학교유형별로(p<0.05), 영양사의 경우에는 연령에 따라 유의적 차이를 나타내었다(p<0.05). 영양적 품질관리 수행도와 음식 생산단계별 수행도 및 관련문서${\cdot}$서식 사용현황 간에는 각각 0.55, 0.45의 상관관계를 나타내었다. 학교급식의 영 양적 품질관리(TQM) 수행도 평가 결과, 인적자원 중시에 대한 수행도가 낮으므로, 조리종사원의 영양적 품질관리 향상을 위한 교육 및 지도를 위한 교육프로그램 개발이 필요하다. 음식 생산단계별 영양 손실을 최소화하기 위해 가열조리 단계를 중요관리 점으로 설정하고 이를 관리 할 수 있는 관리기준의 개발이 시급하다. 결론적으로 TQM을 기반으로 한 영양적 품질향상을 위한 기준이 설정되어 실제적으로 적용되어야 한다.

• 품질경영학회지
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• 제24권3호
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• pp.160-174
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• 1996

The paper reviews briefly of the codes above, together with the effects of the successful introduction of the QMS into the shipping industry. This paper suggests a conceptual prototype for a quality management system (QMS) of seafaring labour, which itself would be a sub-system of the total quality management (TQM) system in a shipping company, on the basis of the ISM and the ISMA Codes, ISO 9002, ISO 9004, and other quality management guidelines. The QMS is essential for the survival of the Korean shipping industry. It will contribute not only to assuring the quality of crew, but also, consequently, to increasing the international competitive edge of the shipping companies in Korea.

• 산업경영시스템학회지
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• 제19권39호
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• pp.235-242
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• 1996

최근 국제무역질서에 있어 국제화, 세계화는 가속화되어가고 있으나 국내 산업계의 생산성과 효율성 등은 이에 미치지 못하고 있는 실정이다. 따라서 경영층의 강력한 리더십 및 종업원의 자발적인 참여를 바탕으로 종업원과 고객의 만족을 동시에 추구하여 궁극적으로는 조직의 장기적 발전에 초점을 맞추고 있는 TQM개념〔Richard, 1993〕의 도입이 급박한 상황이며, 실제로 많은 기업이 이의 도입을 추진 또는 완료하였다. 이미 도입이 완료된 기업에 대해서는 지속적인 평가 및 개선이 요구된다 하겠다. 본 논문에서는 대덕연구단지내의 K 엔지니어링사를 대상으로 조직구성원들의 품질시스템에 대한 인식 및 자체적인 평가에 근거하여, K 엔지니어링사 품질경영시스템상의 문제점도출 및 이의 개선책을 제시하고 하였다. 본 논문에 적용된 평가 모델은 TQM을 적용하는 유사기업들에서도 활용할 수 있으리라 사료된다.

• 품질경영학회지
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• 제45권3호
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• pp.403-426
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• 2017

Purpose:?The purpose of this study is to analyze the causal relationship between top management 's leadership and construction quality management activities that affect construction management performance based on construction quality management. Methods:?As its method, the causal relationship between the leadership of top management and the key management factors of construction quality management activities affecting management performance is analyzed by using the structural equation model. The construction companies used in the analysis sample conducted surveys on companies that are conducting ISO, KOSHA, OHSAS, DQC, and so on. Results:?It was revealed that top management's leadership has a great influence on management performance and all management factors of construction quality management activities. However, safety management does not affect the management performance of construction quality management activities. And top management's leadership on management performance are explained by the mediating effect of cost, time, quality and communication among management factors of construction quality management activities. Conclusion:?In the previous study, the quality management activities and the ISO - based integrated total quality management system (TQM) applied in the manufacturing or service industries were presented as empirical results. However, this study presents the results of different studies by presenting empirical study results by selecting time, cost, quality, safety and communication as key management factors of quality management activities of construction companies through reviewing and analyzing previous studies in construction field.