• 제목/요약/키워드: the visit satisfaction

검색결과 486건 처리시간 0.027초

한국 가정전문간호사의 업무량과 직무만족도 (Workload and Job Satisfaction of Home Health care Nurses in Korea)

  • 임민영;황원주
    • 가정∙방문간호학회지
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    • 제24권1호
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    • pp.5-13
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    • 2017
  • Purpose: This study aimed to identify the workload of home healthcare nurses and their job satisfaction. Methods: The research was conducted on 87 home healthcare nurses in nationwide medical institutions. Results: Number of visits was correlated with direct nursing hours. The monthly average number of visits was 108.84 ; the average number of patients was 45.66; the average daily working hours were $8.95{\pm}0.95$, of which $5.43{\pm}1.06 $ were indirect nursing hours, and $3.57{\pm}1.05$ were direct nursing hours. The average nursing time by severity condition was 22.25 minutes for group 1 patients, 28.04 minutes for group 2, 34.97 minutes for group 3, and 42.88 minutes for group 4. Of possible scores out of 5 for the job satisfaction of home healthcare nurses, their satisfaction was low for their welfare ($2.68{\pm}1.12$), workload ($2.90{\pm}0.88$), and enough time to work ($2.98{\pm}0.90$). Conclusion: The severity of patient's conditions influenced the workload of home healthcare nurses. Although workload did not correlate significantly with job satisfaction, it is necessary to devise a measure for manpower so that home healthcare nurses can secure sufficient nursing hours when they visit clients.

중학생의 학교적응 관련요인의 인과적 구조분석 (Causal Relationships between School Adjustment of Middle School Students and Related Variables)

  • 배정이
    • 대한간호학회지
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    • 제38권3호
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    • pp.454-464
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    • 2008
  • Purpose: The purpose of this study was to identify the causal relationship of familial factors (parental acceptance, autonomy, and family satisfaction), social support (teacher's support and friend's support), school achievement, self-concept, and school adjustment. Based on preceding research, this study established a path model of school adjustment and its related variables. Methods: Two thousand six hundred and twenty nine middle school students participated in this study. Data were collected by a visit-survey with an organized questionnaire and was analyzed by the SPSS and AMOS programs. Results: Self-concept showed a significantly direct influence to school adjustment while both family satisfaction and school achievement directly and indirectly influenced school adjustment. Parental acceptance, autonomy, and social support indirectly influenced school adjustment. Conclusion: These results imply that first, family satisfaction, and self-concept are essential to solve the problems of school adjustment. Especially friend's support, teacher's support and school achievement should help improve the self-concept and school adjustment. Second, a variety of programs are available for schools to employ in an effort to provide interventions for students who demonstrate school maladjustment. Finally, it is necessary for family, school and society members to comprehensively cooperate to improve school adjustment.

공공도서관 이용조사를 통한 경영개선에 관한 연구 (A Study on Public Library Management Improvement with Use Survey)

  • 이경란
    • 한국비블리아학회지
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    • 제24권2호
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    • pp.5-30
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    • 2013
  • 이 연구의 목적은 공공도서관의 이용자 만족도를 증대하기 위한 경영개선의 방안을 제시하기 위한 것이다. 이를 위하여 문헌연구와 도서관의 당면한 문제를 살펴보고, D광역시 Y구의 4개 도서관을 이용하는 이용자 800명을 대상으로 도서관에 대한 요구사항을 파악하기 위하여 설문조사를 하였다. 연구 결과, 도서관 이용목적, 이용횟수, 요구하는 프로그램은 유의한 차이가 있는 것으로 나타났다. 이를 토대로 도서관경영의 개선해야 할 방향과 이용자의 만족도를 향상할 수 있는 방안을 제시하였다.

맞춤형 방문구강보건사업 현황조사 (A study on the state of customized visiting oral health programs)

  • 정재연
    • 한국치위생학회지
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    • 제9권4호
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    • pp.606-619
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    • 2009
  • Objectives : This study was to examine the state of customized visiting oral health programs in a bid to help facilitate the unified operation of the programs and the development of required guidelines. Methods : The subjects in this study were 49 dental hygienists who were professionals responsible for customized visiting health care programs across the nation. Results : 1. Regarding the form of employment of the dental hygienists were investigated many contract and daily workers. 2. As to the possession of equipment necessary for visiting oral health programs, denture cleaners(12.2%) were most widely possessed in some regions, followed by mobile scalers(10.2%) and mobile suctions(8.2%). In terms of expendable devices and materials, dental mirrors, pincettes and explorers were the most widely possessed dental checkup devices, and the most widely possessed oral hygiene supplies were toothbrushes, interdental brushes and denture cleaners. Those devices and materials were in more possession than the other types of devices and materials. The most widely possessed equipment for educational purpose was laptop computers, followed by beam projectors and screens. The most widely possessed teaching materials were dentiform, followed by CD-ROMs. 3. Those whom they visited the most for oral health care service were elderly people, followed by the disabled and patients with chronic diseases. The dental hygienists who went out to visit those people outnumbered the others who stayed at public health centers. Concerning the types of visiting oral health care service, the most prevalent service provided to the elderly included denture cleaning/management, oral massage and preventive treatment against dental caries. The most dominant service provided to the disabled involved education of the oral health care act, preventive treatment against dental caries and toothbrushing by professionals. The most common service offered to patients with chronic diseases was education of the oral health care act and oral health education. The dental hygienists paid a visit to a mean of 5.8 households a day. The average weekly number of households cared by the dental hygienists was 27.3. It took a mean of 37.1 minutes for them to take care of each household. 4. As for satisfaction level with the implementation of the visiting oral health programs, they expressed the greatest satisfaction at teamwork with professionals($3.56{\pm}0.94$), followed by the professionalism of their work($3.21{\pm}0.94$) and workload($3.08{\pm}0.94$). Their satisfaction level with the work conditions required for creative job performance($2.75{\pm}0.98$) and partnership with other institutions($2.64{\pm}1.03$) was below 3.0. In regard to the impact of their characteristics, marital status made a statistically significant difference to satisfaction level with workload. The unmarried dental hygienists were more pleased with their workload than the married ones(p<0.05). 5. As to needs for education for professionalism improvement, they asked for education about visiting oral health care skills the most, followed by education about oral health care for patients with chronic diseases, education of planning/evaluation and education of oral health care for the disabled. Conclusions : The top priority for the vitalization of the programs was the procurement of budget, followed by the procurement of equipment and educational media and the procurement of human resources.

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검체채취실의 고객만족도 향상 (Improvement for the Degree of Client Satisfaction in the Sample Collection Room)

  • 박연보;강희정;권흥만;안상진;양석환;태연주;진영희;조현구;이복자;구선회
    • 대한임상검사과학회지
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    • 제36권2호
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    • pp.222-232
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    • 2004
  • The sample collection room(SCR) will have much more influence than all the other departments for the improvement of hospital image, if anyone coming to the SCR in the hospital goes back with the perfect complacency and because most clients who have much stresses and fatigues pay a final visit to the SCR via receipt-diagnosis- acceptance process. SCR has improved its image for the purpose of gratifying clients, in order for clients to visit the hospital again, the quality improvement(QI) team in the Diagnosis Inspection Medical Department has come to a conclusion as follows. The degree of client gratification before improvement marks 65.9 point, but the degree after improvement was 74.2 point. Therefore, satisfaction has increased by 8.3 points. The degree of client gratification in groups before improvement marks (1) service parts-89.2 points (2) facilities and environments-49.1 point (3) toilet facilities-46.3 point. But its gratification after improvement marks (1) 92.5 point (2) 60.1 point (3) 61.0 point. Therefore the degree of satisfaction has increased by (1) 3.3 point, (2) 11.0 point, (3) 14.7 point. The progress of facility improvement plans and the exclusion of improvement on the facility contents in the hospital have made facilities and environments of SCR and toilet facilities to be poorly improved. Although service parts have a good mark, and the facilities and environments are not scoring well, the whole degree clients' gratification of SCR couldn't be helped by the low grade. Therefore the bottom line for the clients' gratification of SCR in the future is to ameliorate the facilities and environments. SCR will take the clients' gratification survey every year and if any items get low marks, that is, below 90 point throughout the survey, SCR will immediately starts the improvement work for the clients' gratification with operating the programs of controlling quality continually, and SCR should induce the operation of services, participating in the kind campaign drive for clients. So SCR will adopt the incentive system for the best staff members who perform these kinds of services.

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Influence of Electronic Word of Mouth on Visitor's Interest to Tourism Destinations

  • APRILIA, Fitri;KUSUMAWATI, Andriani
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.993-1003
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    • 2021
  • The contribution made by the tourism sector is strategic enough to provide job opportunities and increase the state's foreign exchange which will be followed by development in the information and technology sectors. The population of this study includes all domestic tourists who visit the Batu City Angkut Museum over 17 years of age and who have obtained information via eWOM from other tourists. Based on the measurement, a minimum of 160 respondents must be selected as the research sample. Non-probability sampling techniques are used to select samples. Social media had been used by companies to provide information, services, and products related to tourism, and it was utilized by tourists to share information about their traveling experiences. Nowadays, tourists have become more selective and critical in selecting their destinations as they have become good observant in finding adequate information about certain destinations before deciding to visit the place. This reaction can be influenced by positive eWOM communication, positive image, and trust given to certain tourist destinations. Therefore, improving the number of visits requires the management of certain tourism service companies to apply proper marketing strategy and provide various advantages and best service quality to attract more visitors and give satisfaction to visitors.

전주 한옥마을 음식문화에 대한 소비자 요구도 및 만족도 분석 : Push-Pull factor theory를 적용하여 (Analysis of consumers' needs and satisfaction related to food culture in Jeonju Hanok Village: Application of the Push-Pull factor theory)

  • 나희라;박은주;양수진;차연수;이민아
    • Journal of Nutrition and Health
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    • 제50권2호
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    • pp.192-200
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    • 2017
  • 최근 음식상품 특화 필요 지역인 전주 한옥마을의 방문객이 증가함에 따라 전주 향토 음식의 상품 개발이 지속적으로 추진되고 있다. 이에 본 연구는 전주 한옥마을 내 방문객의 음식 구매 현황과 방문 동기, 만족도 간의 영향관계를 분석하여 전주 한옥마을 내 건강한 음식문화 형성에 기여하고자 하였다. 선행연구를 바탕으로 개발한 설문조사지를 이용하여 전주시 방문 경험이 있는 한국 성인 590명을 대상으로 설문조사를 수행하였으며 그 중 총 580부가 분석에 이용되었다. 그 결과, 전주 한옥마을 방문 경험이 있는 연구대상자 (n = 508)의 전주 한옥마을 내 음식 구매경험은 '있다 (96.4%)'가 '없다 (3.6%)'보다 높게 나타났으며, 구매 음식 유형은 '전통 한식 (26.5%)', '외국 음식 (25.8%)', '한국 식재료를 포함한 외국 음식 (16.8%)' 순으로 나타나 전주 한옥마을 내에서 다양한 음식 상품을 구매한 것으로 나타났다. 음식 구매 만족도 (3.35점)는 보통 이상으로 나타났으며 만족 이유는 '음식이 맛있어서 (59.6%)', '다양한 음식을 맛볼 수 있어서 (29.8%)' 순으로, 불만족 이유는 '음식의 가격이 비싸서 (48.1%)', '음식이 맛없어서 (19.5%)' 순으로 높은 응답률을 보였다. 방문객의 방문 동기를 추진 요인과 유인 요인으로 구분하여 분석한 결과, 추진 요인으로 '지역음식추구', '경험추구', '휴식추구', '친목추구' 요인이 도출되었으며 유인 요인으로 '전통문화', '시설편리', '체험활동', '음식경험' 요인이 도출되었다. 추진-유인 요인 간의 상호연관성 분석 결과, 유의한 상관관계가 있는 것으로 나타났으며 그 중 유인 요인인 '음식경험' 요인이 추진 요인인 '지역음식추구', '휴식추구', '친목추구' 요인에 가장 높은 상관관계가 있는 것으로 나타났다. 추진-유인 요인과 방문 만족도간의 영향 관계 분석 결과, 모든 추진 요인이 만족도에 영향을 미치는 것으로 나타났으며 유인 요인은 '음식경험', '전통문화' 요인만이 만족도에 영향을 미치는 것으로 나타났다. 이에 본 연구에서는 전주 한옥마을 방문객의 음식 구매 만족도, 만족-불만족 이유를 분석하여 전주 한옥마을 내 음식문화 형성의 방향성을 제시하였으며, 전주 한옥마을 내 음식 요인이 방문객의 내재적 방문동기 (추진 요인)와 만족도에 영향을 주는 요인임을 밝혀내었다. 이를 통해 전주 한옥마을의 음식 요인 관련 연구의 중요성을 시사하였으며 전주 한옥마을 음식 문화 포지셔닝 전략 수립에 유용한 기초자료를 제공하여 전주 한옥마을의 건강한 음식문화 형성에 기여하고자 하였다.

제주도민과 제주방문 도보여행객의 제주올레에 대한 만족도와 친환경 행동 비교 (A Comparative Study of Satisfaction and Pro-environmental Behavior on the Jeju Olle among Jeju Residents and Visitors)

  • 유원희;서세진
    • 한국전통조경학회지
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    • 제35권1호
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    • pp.83-89
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    • 2017
  • 제주올레는 2007년 제1코스 개장을 시작으로 2017년 2월 현재 총26개 코스가 제주전역에 퍼져있으며 매년 1백 만 명 이상의 관광객이 제주 올레를 걷기 위해 제주를 방문하고 있다. 제주올레는 환경문제가 큰 사회적 문제로 대두되는 현 시점에서 도보 여행으로서 제주의 자연과 생태계를 지킬 수 있는 대표적인 친환경 여행 형태라는 점에서 큰 주목을 받고 있다. 지금까지 제주올레에 대한 연구는 제주방문 관광객 위주로 진행되어 제주올레의 또 하나의 주인이라고 할 수 있는 제주도민의 제주 올레 여행에 대한 연구는 미비한 실정이다. 이에 본 연구에서는 제주 방문 올레 도보여행자들과 제주도민을 함께 연구 대상으로 선정하여 제주올레에 대한 여행 행태와 여행 만족도, 친환경 행동에 차이가 있는지 비교하는 것을 그 목적으로 하였다. 2016년 12월부터 2017년 2월까지 수집한 총 290부의 설문지를 분석한 결과, 제주도민은 제주방문 올레 도보 여행자에 비해 평균 동반 인원수가 더 많은 반면 제주올레 여행 만족도와 친환경 행동 점수는 제주방문 올레 도보 여행자에 비해 낮은 것으로 나타났다. 특히 제주도민이 제주방문 올레도보 여행자보다 상대적으로 낮은 친환경 행동을 보인 본 연구 결과는 제주전체의 환경문제와 연관되는 것으로 친환경 행동을 향상시키기 위한 제주도민 대상의 지속적인 환경 교육 프로그램과 홍보가 필요한 때이다.

수도권 성인의 정기적 스케일링 수진 의사 결정 관련 요인 (Deciding factors of regular scaling checkup in metropolitan adults)

  • 고미경;임도선;안용순
    • 한국치위생학회지
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    • 제13권6호
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    • pp.969-976
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    • 2013
  • Objectives : The purpose of the study is to investigate the deciding factors of regular scaling checkup in metropolitan adults. Methods : The subjects were 395 adults of 20s to 50s in Seoul and Gyeonggi province from September 25 to October 4, 2012. Data were self-reported questionnaires. Results : Female tried to receive more regular scaling checkup than male. Dental practitioners were acquainted with the dental knowledge and had more scaling checkup. Those who received dental scaling checkup tended to use dental hygiene products and visit the dentists regularly. Those who receiving good dental health services tended to visit the dental clinics more frequently. Higher knowledge and lower fear of dental treatment lead to frequent regular checkup. There were significant positive correlations between satisfaction, kindness, knowledge of scaling and regular scaling checkup. Fear to dental treatment showed the negative correlation. Conclusions : In order to increase intention degree of regular scaling checkup, it is necessary to develop programs for proper oral health behavior and to improve patient care services by dental hygienist.

유아·아동 동반 가족의 아산온천지구 관광형태에 관한 예비 연구 (A Pilot Study on the Tourism Behavior of Family Groups with Children at the Asan Hot Springs)

  • 우종민
    • 대한통합의학회지
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    • 제12권3호
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    • pp.61-70
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    • 2024
  • Purpose: The Asan Hot Springs are adjacent to the Seoul Metropolitan area and have excellent traffic access. However, a steady decline in tourist numbers followed the decline in the urban population. This study aims to provide participants with a hot springs visit as part of their independent tourism experience and then analyze their feedback to obtain meaningful suggestions to enhance local tourism. Methods: We recruited 12 families interested in taking a two-day, one-night tour, including a visit to the Asan Hot Springs. Participating families were grouped into two cohorts (Type C and Type A) depending on whether they included children aged one to ten. Each family answered a survey regarding their overall satisfaction with the Asan Hot Springs and provided targeted feedback regarding hot spring resorts, accommodations, restaurants, adjacent tourist spots, and tourism costs. Results: Most of the families that participated in the study were residents of Seoul, Incheon, or Kyunggi (74.47%); the majority were two-generation families (75%) with children (75%). The Type C group enjoyed the campsite (55.56%) accommodations at the Asan Hot Springs more than their Type A counterparts. Families visited an average of 3.6 places during their stay, and 61.11% of participating families visited entertainment and tourist attractions, including the Type C visit to the thermal bath. Compared with Type A, Type C families spent more on tourism and were more satisfied with the entertainment and tourist attractions experience. Overall, all study participants were satisfied with the thermal sources. Conclusion: Our results indicate that families with children have a higher added value than visitor groups consisting only of adults. Considering the significant impact on the local economy, the Asan Hot Springs and associated tourist attractions and services should be developed with these visitors in mind.