• 품질경영학회지
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• 제39권4호
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• pp.516-526
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• 2011

The AS9100 standard builds upon the ISO 9001:2000 quality management system requirements(in their entirety) and defines additional quality management system requirements for the aerospace industry. The 9100 standard on quality management system requirements is intended to be used at all levels of the supplier chain. The International Aerospace Quality Group has released a revision to 9100 for the aviation, space and defense industries. This change aims at improvement on quality, schedule and cost performance by adopting new requirements based on stakeholders' needs. This paper is to review how the AS9100 QMS Requirement has been established and improved, and to communicate the significant changes from AS9100, Rev. B to Rev. C focusing on reasons for revisions. The proposed schedule and considerations on the transition of the changes to Rev. C are also dealt with in this paper.

• International Journal of Quality Innovation
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• 제7권1호
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• pp.90-97
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• 2006

The process of producing software differs in many aspects from that of traditional manufacturing. Software is not manufactured in the classical sense. Development of software more closely resembles the development effort that goes into design new product [1-3]. In this article, we first describe the foundations of process improvement, which all processes can share. The process improvement differences between software and manufacturing process are then discussed, and a defect driven process inspection and improvement is introduced. Based on the discussion, two experiments were designed and the results of the results were collected. Through the comparison, we found that some efficient quality improvement approaches can be easily adapted in the software improvement and that the inspection efficiency is also significant.

• 품질경영학회지
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• 제43권3호
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• pp.397-408
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• 2015

Purpose: Express mail service(EMS) supplied by 'Korea POST'is an international postal service which brings letters, documents and parcels to a destination abroad in the fastest and safest way. This service is in a tough competition with global companies such as TNT, FedEx, DHL or UPS. To build an effective strategy for being competitive, an intensive study on EMS service quality should be accomplished from a customer's perspective. Methods: Kano model and improvement gap analysis are used to categorize and prioritize EMS service quality attributes. A 5-point Lickert scale is employed to apply the Kano model and improvement gap analysis. Each quality attribute can be classified as weak in comparison with competitors, critical for improvement, or potentially competitive. Results: Price, on-time delivery and delivery quality are to be kept as is; fast delivery, parking convenience and staff expertise can be potentially competitive; and the other attributes are considered to be critical for improvement. Conclusions: Fast reimbursement and proper compensation when shipping items are lost or damaged are to be improved with high priority. Efforts to secure fast delivery, parking convenience and staff expertise are needed to be competitive in the future.

• 한국IT서비스학회지
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• 제18권1호
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• pp.91-112
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• 2019

The IoT environment has led to explosive growth of existing enterprise data, and how to utilize such big data is becoming an important issue in the management field. In this paper, major factors affecting the decisions of companies to utilize big data have been studied. And also, the effect of big data utilization on the management quality is studied empirically. During this process, we have studied the difference according to the award of Korean national quality award. As a result of the study, we confirmed that the five factors such as cost from technology, organization and environment perspective, compatibility, company size, chief officer support, and competitor pressure are key factors influencing big data utilization. Also, it was confirmed that the use of big data for management activities has an important influence on the six management quality factors based on MBNQA, and that the management quality level of Korean national quality award companies is relatively high. This paper provides practical implications for companies' use of big data because it demonstrates for the first time that big data utilization has an impact on management quality improvement.

• Spatial Information Research
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• 제11권4호
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• pp.359-370
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• 2003

본 연구의 목적은 현실적인 지형DB 품질향상 방안을 마련하고, 이를 토대로 기존 토지종합정보망의 DB 구축 및 유지관리 절차와 방법, 기준 등을 보완하여 지속적인 품질향상의 기반을 마련하는데 있다. 이를 위해 지형DB를 사용하고 있는 사용자를 대상으로 품질 만족도 및 요구수준을 파악하였고, 제안된 품질향상방안을 구체화하고 검증하기 위해 원시자료의 평가, 기하 및 논리오류 수정, 그리고 준공도면을 이용한 유지관리에 대한 실험연구를 수행하였다. 또한 지속적인 품질유지 및 향상을 위해 관련제도의 정비방안을 제시하고 지침을 보완하였다.

• 디지털융복합연구
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• 제13권2호
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• pp.185-192
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• 2015

본 연구에서는 현행 지적정보의 생성 및 품질 관리 방법의 검토를 통해 지적정보의 품질이 어떻게, 어느 정도의 수준으로 관리되고 있는지를 분석하였다. 그리고 이에 대한 문제점을 도출하고 이를 기초로 지적정보의 품질 수준 향상 방안을 제시하고자 하였다. 연구성과는 다음과 같다. 지적정보의 품질 관리의 방법과 수준을 검토하고 이에 대한 문제점을 도출한 결과, 현행 지적정보의 품질 관리는 도형과 속성정보를 포괄하는 품질 관리가 아닌 주로 위치정확도 부분에 국한되어 품질이 관리되고 있는 것으로 나타났다. 또한 공간정보 분야 품질 관리에 관한 국제표준(ISO 19113)기구에서 권고하고 있는 품질 측정 요소의 반영이 미흡한 것으로 나타났다. 이에 대한 개선방안으로 연구에서는 국제수준의 품질관리 방안, 품질 검사 공정의 도입 방안, 독립된 품질 검사 조직의 창설 방안 등을 제시하였다.

• 한국물환경학회지
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• 제36권3호
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• pp.245-254
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• 2020

Water quality improvement projects are being implemented without predicting the effect of water quality improvement on Lake Sapgyo. As the method of selecting the target stream for the effective conduct of water quality improvement projects the method of rating the streams were studied. To build a stream grading method, 60 major streams in the Lake Sapgyo system were monitored. The selection method of rivers subject to priority management for water quality improvement was applied to the stream grading method using the Analytic Hierarchy Process (AHP). The analysis of importance by site by stream grading method revealed the following: water quality (36.0%), flow (26.1%), travel load (13.4%), TMDL density (12.0%), TMDL (8.9%), and area (3.7%). The pollution level of the river was scored by using the stream grading method, and the ranking of 51 streams was calculated. Based on this, the group was classified into six grades (A-F). Among the groups, the F and E groups were selected as the priority management streams. Cheonan-Cheon (Cheonan City) was selected as the first stream to establish water quality improvement measures in the Lake Sapgyo system, and Seowoo-Cheon (Dangjin City) was selected as the second site, and Oncheon-Cheon (Asan City) was selected as the third site. Each local government is expected to improve the water quality improvement effect with limited resources when establishing and implementing water quality improvement measures for the streams (F group, E group) to be managed in this study.

• 간호행정학회지
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• 제1권2호
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• pp.388-407
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• 1995

This study is (a) to describe the history of Total Quality Management (TQM) generated in the industry, health care service, and nursing society ; (b) to define the concept, total quality management including the definition of quality ; (C) to explain the each principle of TQM theory developed by main theorists, E. Deming, J. Juran, and B. Crosby ; (d) to give the examples related to TQM implementation at the health care organization ; and (e) to mention the extent to which the health care organizations are able to evaluate their cultural organization toward TQM and have had the way to measure the effect of TQM implementation. TQM referred to Continuous Quality Improvement(CQI), Quality Improvement(QI), and Total Quality Improvement(TQI), was not recognized by experts in the United States industry, but by economists in Japan until the end of the 1970's. However, the United States' government led to introduce the principles of TQM to general industry as well as health care service area so that TQM became a main philosophy to manage the organizations in health care service. TQM is a structured, systematic process for creating organization-wide participation in planning and implementing continuous improvement in quality. E. Deming established the "Chain reaction in Quality" and the fourteen point of TQM. The Chain reaction in quality is to describe the relationship among the reduction of waste, rework, and delay, quality improvement, customer satisfaction, and productivity. There are fourteen points to explain the principles of TQM by E. Deming. Juran defined the "Quality Trilogy" to improve the level of quality in any organization. Quality Trilogy has three steps such as quality planning, quality control, and quality improvement for implementing the TQM projects. Crosby describes his TQM theory by establishing "Four Absolutes" and "Fourteen steps in TQM" implementation. Until now, most healthcare organizations have made efforts to organize the TQM task team and to implement TQM principles with various issues. There are three priorities to select the TQM issues : High-volume, High-risk, and Problem-prone. However, there is no absolute, credible measurement yet to evaluate the effects of TQM implementation in health care organization regardless of the classification of health care organizations, geographical background, and social influence. Thus, developing the evaluation way in terms of TQM is the foremost task in health service area. The most important thing for TQM implementation in the organization is to settle up the concept, cultural transformation from traditional management toward quality.

• 반도체디스플레이기술학회지
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• 제20권4호
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• pp.83-88
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• 2021

Cloud services have become the core infrastructure of the digital economy as a basis for collecting, storing, and processing large amounts of data to trigger artificial intelligence-based services and industrial innovation. Recently, cloud services have been spotlighted as a means of responding to corporate crises and changes in the work environment in a national disaster caused by COVID-19. While the cloud is attracting attention, the speed of adoption and diffusion of cloud services is not being actively carried out due to the lack of trust among users and uncertainty about security, performance, and cost. This study compares and analyzes the "Cloud Service Quality and Performance Management System" and the "Cloud Service Certification System" and suggests complementary points and improvement measures for the cloud service quality and performance management system.

• 한국병원경영학회지
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• 제22권4호
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• pp.74-86
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• 2017

Purposes: This study was performed to understand the recognition about accreditation motives, support within the hospital and accreditation survey process for the hospitals that participated in the accreditation program and to find out whether these factors are related to hospital management performances, so that the study can suggest plans for activation and development of the accreditation program. Methodology: This study was performed targeting 98 hospitals answered th the survey among 189 acute care hospitals that acquired accreditation from December 2010 to February 2014. For data analysis, frequency analysis, ${\chi}^2$-test, reliability analysis, ANOVA, Kruskal-Wallis H test and multiple regression analysis with SPSS 21.0 were used. Findings: The hospitals that had staff in charge of patient safety had bigger hospital culture change than those that didn't have(p<.05). In addition, the hospital culture change was bigger as internal motives were bigger, and as CEO's will was bigger(p<.05). Meanwhile, as maintenance rate of internal management after accreditation was higher, and as CEO's will was bigger, process improvement level was higher(p<.05). The quality improvement and patient satisfaction level were higher as CEO's will was bigger, and as suitability of survey process was recognized to be high(p<.05). As a result of analyzing the factors that affect hospital management performances with hospital culture change, process improvement and quality improvement combined, as internal management maintenance rate was higher, as CEO's will was bigger, and as suitability of survey process was higher, performances were higher(p<.05). Practical Implications: Hospitals need to reinforce internal motives to improve internal competences such as the whole system maintenance opportunity and staff training. In addition, the will of hospital director is most important, and if there is hospital director's interest in quality improvement and improvement intention definitely, employees voluntarily participate in and cooperate with the accreditation program, so that prompt medical service provision and high quality of medical services can be guaranteed, leading to hospitals' management performances.