• Journal of Korean Society for Quality Management
• /
• v.51 no.4
• /
• pp.715-734
• /
• 2023

Purpose: Authors suggest a new alternative of preparedness capabilities for health care institutes to react to the new types of communicable diseases and the pandemic situations through the quality improvement and advancement of Negative Pressure Isolation Stretcher (NPIS). Methods: We employed FOCUS-PDCA, a representative quality improvement model. First, we identified and materialized necessary components of existing NPIS to be improved. Second, we fabricated an advanced NPIS prototype. Third, we carried out a performance test by the accreditation institute and an empirical evaluation at the communicable diseases trauma center, to locate the improvement pain points of the prototype. Finally, we draw a conclusion on quality improvement points to be considered during the production stage. Results: The suggested, NPIS outperforms the existing one in terms of communicable disease controls, patient treatments and the safety during the patient transfer, and the ease of use. Additionally, the suggested NPIS turns out to be a proper alternative to satisfy the requirements of long range transfer of patients with communicable disease. Conclusion: Authors developed a quality improved, NPIS prototype. There are several points that still remain to be improved. Additionally, we expect that the concurrent use of the suggested NPIS with the existing one will fortify the preparedness capabilities on reacting to the communicable diseases.

• Journal of the Korea Safety Management & Science
• /
• v.19 no.4
• /
• pp.221-230
• /
• 2017

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.

• International Journal of Quality Innovation
• /
• v.8 no.1
• /
• pp.137-153
• /
• 2007

Failure mode and effects analysis (FMEA) is a preventive technique in reliability management field. The successful implementation of FMEA technique can avoid or reduce the probability of system failure and achieve good product quality. The FMEA technique had applied in vest scopes which include aerospace, automatic, electronic, mechanic and service industry. The marking process is one of the back ends testing process that is the final process in semiconductor process. The marking process failure can cause bad final product quality and return although is not a primary process. So, how to improve the quality of marking process is one of important production job for semiconductor testing factory. This research firstly implements FMEA technique in laser marking process improvement on semiconductor testing factory and finds out which subsystem has priority failure risk. Secondly, a CCD position solution for priority failure risk subsystem is provided and evaluated. According analysis result, FMEA and CCD position implementation solution for laser marking process improvement can increase yield rate and reduce production cost. Implementation method of this research can provide semiconductor testing factory for reference in laser marking process improvement.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 1998.11a
• /
• pp.189-197
• /
• 1998

The axiomatic hypothesis of the objective distribution of evaluation subjection will be proposed in this paper. On the basis of that, set up the random response model of the expert evaluation system and the quality control principle of expert base. Under this principle, develop the statistical quality control theory of expert base, further; provide the quality improvement technology for expert base.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 1998.11a
• /
• pp.463-478
• /
• 1998

This study aims to improve the activities of Quality Circle of Korea companies. For this purpose we studied the fctors to influence the performances of Quality Circle activities, and based upon this result we suggested the improvement method of Quality circle activities. This study will give one way of activating the Quality Circles of our companies.

• Journal of Korean Society for Quality Management
• /
• v.51 no.2
• /
• pp.297-313
• /
• 2023

Purpose: The purpose of this study is to investigate the causes of shifting errors reported in military tracked vehicles and to improve related quality to prevent recurrence. Methods: A systematic disassembly and inspection of the transmission is carried out and an experimental simulation is conducted to reproduce the shifting error phenomenon. Electrical characteristic tests are subsequently performed and microscopic observation is also carried out on the disassembled connector parts such as pins and fractured surfaces. Results: Oil contamination and swelling deformation are observed in the connector to the vehicle due to oil leakage of its counterpart connector to the transmission. This causes electrical contact failure between both connectors in the fastened state, and it is found that shifting error of the tracked vehicle could occur subsequently. To prevent the recurrence of this phenomenon, comprehensive quality improvement is conducted including product improvement of the wiring harness assembly and strengthening activities for quality control and preventive maintenance. Conclusion: This study is expected to be helpful as a prior case study for cause analysis and recurrence prevention in the event of similar cases in the future.

• Journal of Korean Society for Quality Management
• /
• v.37 no.3
• /
• pp.1-9
• /
• 2009

Top Managers are apt to do the decision making on the base of cost-benefit analysis. Therefore the return on quality is indispensable to get the commitment of the top managers on the quality programs. The monetary or tangible effects of the most improvement activities through the suggestion systems and the quality circle activities are computed and reported. In most cases the reported gains are much bigger than the input invested. In spite of the reported high return many top managers are doubtful about the truth of reports because the gains are not translated into the profit on the income statement. This paper discusses about the mechanism of individual improvement activities and analyze the system effect which sum the individual effect and the realization effect on the income statement during that period. This will help the top managers to commit on the quality programs with high confidence.

• Journal of the Korea Safety Management & Science
• /
• v.15 no.2
• /
• pp.243-253
• /
• 2013

This research paper introduces the application and implementation of medical decision metrics that classifies medical decision-making into four different metrics using statistical diagnostic tools, such as confusion matrix, normal distribution, Bayesian prediction and Receiver Operating Curve(ROC). In this study, the metrics are developed based on cross-section study, cohort study and case-control study done by systematic literature review and reformulated the structure of type I error, type II error, confidence level and power of detection. The study proposed implementation strategies for 10 quality improvement activities via 14 medical decision metrics which consider specificity and sensitivity in terms of ${\alpha}$ and ${\beta}$. Examples of ROC implication are depicted in this paper with a useful guidelines to implement a continuous quality improvement, not only in a variable acceptance sampling in Quality Control(QC) but also in a supplier grading score chart in Supplier Chain Management(SCM) quality. This research paper is the first to apply and implement medical decision-making tools as quality improvement activities. These proposed models will help quality practitioners to enhance the process and product quality level.

• Proceedings of the Safety Management and Science Conference
• /
• 2006.04a
• /
• pp.437-445
• /
• 2006

ISO 9000 is a management standard that provides customers with assurance thu their registered suppliers have a consistent quality system to which they adhere. this paper draws on four sources to show how ISO 9000 can lead to performance improvement. 1)theories of induces innovation and improvisation 2) the literature on ISO 9000 3) a case study of a telecom company. we find that the extent to which ISO 9000 is associated with performance improvement depends on the level of its assimilation, and the degree to which an organization goes beyond the minimal requirements of the standard.

• The Korean Journal of Health Service Management
• /
• v.11 no.2
• /
• pp.1-15
• /
• 2017

Objectives : This study aimed to identify the perception of quality improvement in health care and operational performance after the implementation of the Healthcare Accreditation. Methods : Data were collected from 5 hospitals that have experienced the 2th Healthcare Accreditation in Busan, South Korea. A Likert 5-point scale was used to measure the research variables and a structured questionnaire was used. Finally, 206 valid cases were analyzed using SPSS win 18.0. For hypothesis testing, hierarchical multiple regression analysis were performed. Results : The perception of quality improvement in health care after the implementation of the Healthcare Accreditation was higher than the operational performance. In the customer orientation and job performance, the perception of quality improvement in health care and operational performance had a significant influence. Conclusions : It is necessary to use the Healthcare Accreditation as a virtuous cycle of management that can ensure enforcement of workplace regulations and improve the members'ability to provide high quality medical services.