• International Journal of Quality Innovation
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• 제8권2호
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• pp.88-99
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• 2007

The application of a process view, as complement to the traditional functional division, is often a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management, using Sweden as an example. The purpose is to assess the performance of university education as part of the supply chain of providing quality management to a society. This has been done by studying the actual offering compared to a notional benchmark of best performance. Preliminary results indicate that there could be a significant improvement potential in both providing more education of the right type and in the right way. A lot of similar basic courses are given but with varying names, possibly reflecting difficulties in defining the area of quality management and its constituents. An important reason for the detected improvement potential seems to be the lack of ownership of the studied supply chain of providing university level quality education to the Swedish society.

• 품질경영학회지
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• 제31권3호
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• pp.37-61
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• 2003

The purpose of this study is to identify (1) the successful quality management activities of domestic enterprises contribute to enhancing both corporate and national competitiveness and that the corporate and national competitiveness are related each other; (2) and to have the government and the citizens as well as enterprises re-recognize the importance of quality management and encourage them to make aggressive investments on quality management. It was found in this study that the enterprises with quality management scheme showed better performance that those without quality management activities. It was also found that quality competitiveness is a key factor for the enhancement of the national competitiveness, and that although quality improvement is normally realized through efforts of private enterprises (a conventional paradigm), active government support and participation are absolutely necessary for the competitiveness of the nation and industries. Accordingly, the quality management should be recognized not only as part of business improvement activities, but as nationwide activities where public sectors including government enterprises, hospitals, schools, regional governments, media companies and citizens groups are involved. In order to build a high-quality nation in the 21st century, the quality improvement should be realized through concerted efforts of the people, enterprises and the government.

• 산업경영시스템학회지
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• 제31권2호
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• pp.28-35
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• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• 한국건축시공학회지
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• 제12권1호
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• pp.10-21
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• 2012

As one of the key IT applications, the project management information system (PMIS) played a significant role in construction management processes in Korea. On increasing use of PMIS, regular quality assessment to identify user's requirements of PMIS is necessary. However, there have been rare research efforts for quality assessment for the construction PMIS. This paper aims to propose a priority index of quality improvement for construction PMIS using the importance and satisfaction measures and to verify the discrimination power of the priority index by comparing it with other quality improvement priority index. In addition, this paper discusses some possible ways of PMIS quality improvement. The analysis of quality improvement priority was based on a questionnaire responded by 253 PMIS users (construction managers and constructors). The methods of PMIS improvement were based on the interviews with eight experts. These findings would be the foundation of further researches on PMIS quality improvement. However, more efforts are required to enhance the priority index, in terms of reflecting weighted values of quality assessment factors.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.673-679
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• 1998

The paper aims to apply a model of continuous quality improvement (CQI) to Taiwan provincial Pin Ton hospital. Tools of quality control were used both total quality management (TQM) and quality control circle (QCC) in order to approach the objective of ${\ulcorner}$higher quality, higher efficiency, lower cost${\lrcorner}$. During two years, this hospital has organized thirteen QC circles that were classified three categories according to that objective: four circles work for higher quality; the other four circles work for higher efficiency; five circles for lower cost. After implementation, several results were found from two viewpoints. From viewpoint of tangibility, one of the most outcomes is to reduce labor cost from 56 persons to 28 persons of temporary employees. From viewpoint of intangibility, the result was evaluated using radar chart to compare the difference after improvement. This paper is going to report the process of CQI for the hospital management because it is a new issue in Taiwan since 1997

• 대한안전경영과학회지
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• 제13권2호
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• pp.179-184
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• 2011

This study contain below two contents. First, this study analyse an effect of consciousness of the quality cost for quality cost activity. Second, this study analyse an effect of quality cost activity for productivity improvement. The empirical result of this study is meaning that quality cost consciousness effects productivity improvement by quality cost activity. Therefore, this paper emphasize consciousness of quality cost for productivity improvement.

• 대한안전경영과학회지
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• 제15권4호
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• pp.279-288
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• 2013

The purpose of this study is to present a case study of six sigma quality improvement practice in cooling fan motor(CFM) manufacturing processes. In this study, the CFM manufacturing process of automobile parts not relevant to the target process rate of the process point of view, in order to reduce the system to solve the problem of localized resolution procedures of six sigma DMAIC methodology was applied to study. In conclusion, this study's field D in order to improve the initial rate of inadequate quality management best practices by applying the method of Six Sigma quality CFM failure through stabilization schemes were proposed cost reduction.To be CFM product to satisfy customers based on continuous monitoring of the effective field of claims quality management system is required.

• 기술사
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• 제32권6호
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• pp.44-47
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• 1999

This study deals with the quality strategy using brain science as the tool of productivity improvement. Especially, it is critically analyzed that the application of the brain theory to the new deployment methodology of quality management corresponds to the industrial improvement properly in points of performing quality and productivity, and contributing the growth of our society etc.

• 품질경영학회지
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• 제50권1호
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• pp.1-19
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• 2022

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

• 한국농공학회논문집
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• 제59권3호
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• pp.51-62
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• 2017

Since living environment has improved, waterfront space using and clear water demand have increased. Ministry of Environment (ME) designated polluted reservoir (worse than 4th grade) as a priority management reservoir to improve water quality (better than 3rd grade) accordingly. Minstry of Agriculture, Food and Rural Affairs (MAFRA) aims reservoir water quality 4th not 3rd grade. And water quality of agricultural reservoirs was not a great interest. For this reason, there are very few water quality monitoring data. However after designating as a priority management reservoir, reservoir manager should start water quality and flow monitoring of reservoirs and inflow streams. This process makes it possible setting complex model to accurate prediction of reservoir water quality and volume. Mulwang reservoir designated as a priority management reservoir in September 2014. In this study, BASINS/WinHSPF and EFDC-WASP were used to predict effect of water quality improvement countermeasures in Mulwang reservoir. To improve water quality of Mulwang reservoir, Siheung-si and Korea Rural Community Corporation (KRCC) established water quality improvement countermeasures. However result of simulation adapting these countermeasures cannot achieve 3rd grade. So 4 additional scenarios were adapted and the result satisfied 3rd grade. This study could help to establish water quality improvement countermeasure by using complex modeling.