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Influence of Service Quality and Trust on Customer Satisfaction in Judicial Agents's Service (서비스 품질과 신뢰가 고객만족에 미치는 영향 -법무사의 법률서비스를 중심으로-)

  • Eom, Heeyeol;Lee, Sungho;Kim, Chesoong
    • Journal of Korean Society for Quality Management
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    • v.40 no.4
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    • pp.513-530
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    • 2012
  • Purpose: The requirement for legal services is going up by modern people living in the era of complexity and variety who want to resolve legal conflicts between individuals and improve their personal rights. Methods: In this study, we used both literature and empirical researches to achieve our goals. In literature research, concept of service quality, method of measuring service quality, and dimension of service quality were explored, relationship among service quality, customer satisfaction, and customer loyalty and hypothesis was made based on the above, and tested. To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 252 customers of Judicial Agents's Service. Results: This result is not consistent with that of advanced study; it was found that service has significant influence on customer trust, and the trust also has significant influence on customer satisfaction and loyalty. Conclusion: This study has limitations in terms of restricted service sectors and measuring methods. For this reason, the followings are needed to be considered for interpretation and generalization of the study results. We believe that further studies are needed to investigate other service areas as well as legal service at the same time, and study target which is limited to Gangwon Province needs to be expanded for more accurate investigation. In addition, in-depth follow-up study should be proceeded considering variables such as customer value, conversion cost, and image of service providers.

A Study on Building Integrated Design and Commissioning of GHP System (지열히트펌프 시스템의 건물통합설계 및 커미셔닝에 관한 연구)

  • Kim, Ji-Young;Jang, Jea-Chul;Kang, Eun-Chul;Chang, Ki-Chang;Lee, Euy-Joon
    • 한국신재생에너지학회:학술대회논문집
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    • 2010.06a
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    • pp.169.1-169.1
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    • 2010
  • Geothermal heat pump(GHP)system has been extensively disseminated due to the recent increasing demand over new and renewable energy. However, the economics and system reliability has been key issues and barriers to insure a better system performance as designed originally. The building integrated designs of geothermal heat pump system are test and optimize GHP system by evaluating its performance in virtual reality. System design is an iterative process that will help optimize the cost efficiency of the system. One of the primary goals is to minimize the energy imbalance between the amount of energy extracted from the ground and the energy reject to it. This will reduce the land area required to install the GHX, reduce the cost of installing it and ensure the long-term efficiency of the system. Commissioning is the process of ensuring that are designed, installed, functionally tested, and capable of being operated and maintained to performance in conformity with design intent. In this paper, Study on introduction of Initial commissioning method of Geothermal Heat Pump(GHP) system using ISO performance data has been introduced. Also KIER GHP Simulator is used to simulate actual heat pimp operating condition and test commissioning method. Result should that the experiment data base could verify the applicability of the commissioning method, and also were able to suggest a better ways to GHP commissioning.

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Control Effects of Micromonospora sp. AW050027 by Media Optimization and Microbial Treatment Against Pine Wood Nematode (Micromonospora sp. AW050027 균주의 배지최적화 및 미생물제제 처리에 의한 소나무재선충 방제효과)

  • Park, Dong-Jin;Lee, Jae-Chan;Chang, Yong-Ha;Kim, Chang-Jin
    • The Korean Journal of Pesticide Science
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    • v.14 no.2
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    • pp.138-147
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    • 2010
  • Nematicidal activity against pine wood nematode, Bursaphelenchus xylophilus, was tested in the pot and field by the treatment of microbial formulation after media optimization. The optimized media composition was glycerol 10 g, soybean meal 10 g, NaCl 1 g, $CaCO_3$ 2 g, $K_2HPO_4$ 0.125 g per liter and microbial complex formulation was made with liquid and powder type. Most effective antibiotics against symbiotic microorganism with nematode, kanamycin, was added to the formulation. The control effects against pine wood nematodes were checked by pot test and field test. In the result of treatment by trunk injection, five times treatment was more effective than one time and the treatment with the formulation of concentrated culture supernatant was the most effective in the nematicidal activity showing below 10% mortality in pine tree.

[ De-NOx ] Characteristics for Pt/γ-Alumina/Cordierite Foam Filter of Beads Shape (Pt/γ-Alumina/Cordierite 비드형 세라믹 폼 필터의 NOx 제거 특성)

  • Park, Jung-Wook;Park, Jay-Hyun;Park, Jai-Koo
    • Journal of Korean Society for Atmospheric Environment
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    • v.23 no.3
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    • pp.277-285
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    • 2007
  • Porous cordierite beads, of which the average pore size was $130{\mu}m$ and porosity was about 80%, were prepared by the foaming method and then their application as support of the $Pt/{\gamma}-alumina$ catalyst for $NO_x$, reduction with propene was investigated. The pressure drop of a 2 mm porous beads filter was less than that of a 1 mm porous beads filter and the difference in pressure drop between these two increased as the flow rate increased. The catalytic activity of $Pt/{\gamma}-alumina$ washcoated on the porous bead was tested with varying Pt loading $(0.005{\sim}0.1g/cm^3),\;C_3H_6/NO$ mole ratio $(0.5{\sim}8)$, space velocity $(20,000{\sim}30,000h^{-1})$ and oxygen contents (1 and 8). Pt loading of $0.04g/cm^3$ showed the highest activity for $NO_x$ conversion. The $De-NO_x$, test was operated in the temperature range of $200{\sim}400^{\circ}C$ and the best operation temperature of the catalytic filter is about $250^{\circ}C$. As the C/N ratio increased, increase of the $NO_x$, conversion might result from the increase in exhaustion of the amount of oxygen by the reduction of hydrocarbon. $NO_x$ conversion at $20,000h^{-1}$ of space velocity shows a maximum 34% higher conversion than that at $30,000h^{-1}$. On condition that $O_2$ was 5%, space velocity was $20,000h^{-1}$ and the C/N ratio was 8, the $NO_x$ conversion exhibited a maximum of 40% at $250^{\circ}C$.

The Effects of the Taping Therapy on Range of Motion, Pain and Depression in Stroke Patient (테이핑요법 간호중재가 재가뇌졸증 환자의 관절운동범위, 통증 및 우울에 미치는 효과)

  • 권선숙
    • Journal of Korean Academy of Nursing
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    • v.33 no.5
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    • pp.651-658
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    • 2003
  • Purpose: The purpose of this study was to test the effect of Taping therapy on Range of Motion, pain, and depression in stroke patients in the home without complete recovery as a means of nursing intervention. Method: Twenty seven subjects out of fifty four people who were attending in the stroke self-help group in one community health center in S city were asked to participate in this Quai-experimental study. The Taping therapy was a method that stick to the illness area and the point of pressure pain, the elastic and cross tape without medicine treatment with domestic products. Nursing intervention was independently completed by researcher once a week over two period of 12 weeks from September 2001 to March 2002 year. Data were analyzed using the SPSS win. The homogeneity between the experimental group and control group was test by x2 and t-test. The difference of experimental before and after were tested by the unpaired t-test. Result: The shoulder joint flexion and abduction, the elbow joint flexion and extension, the hip joint flexion, and the flexion of knee joint in the ROM of the experimental group were significantly improved over those of the control group. In difference of pain, rest and painful movement, the experimental group were significantly decreased over those of the control group. The difference of depression in experimental before and after was significantly decreased in the experimental group over those of the control group. Conclusion: The Taping therapy intervention proved effect pain relief and depression decrease as well as promote of range of motion.

Status of Nosocomial Urinary Tract Infections in the ICU: Molecular Epidemiology of Imipenem Resistant P. aeruginosa (중환자실내 병원성 요로감염 실태와 전파경로: Imipenem Resistant P. aeruginosa[IRPA]의 분자역학적 특성을 중심으로)

  • Yu, Seong-Mi;Jeon, Seong-Sook;Kang, In-Soon;An, Hye-Gyung
    • Journal of Korean Academy of Nursing
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    • v.36 no.7
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    • pp.1204-1214
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    • 2006
  • Purpose: This retrospective study was done to evaluate the status of nosocomial urinary tract infections and to determine the risk factors and transmission route of causal IRPA through molecular epidemiology. Method: Two hundred ninety-nine of 423 patients admitted to the internal medicine and surgery ICU at a university hospital incity B had a positiveurine culture. Twelve of the 299 patients who had a urinary tract infection had IRPA strains. The data was collected from November 1, 2004 to January 31, 2005. The following results were obtained after the data was analyzed using percentile and UPGMA. Result: The rate of nosocomial urinary tract infections in the ICU was 10.8%. Therewere 16.8 cases of infection based on the period of hospitalization. There were 16.9 cases of infection based on the use of a foley catheter. The rate of nosocomial urinary tract infection in the ICU and urinary tract infections related to IRPA were higher in patients with the following characteristics: men, old age, admission through the emergency room, longer than seven days admission, severity of admitting causes, disturbance of consciousness, hydration less than 300cc in 24hours, a long course of antibiotics, a long period of foley catheterization and perineal care. Most of the microorganisms that caused the urinary tract infection were gram negative bacilli, among which P. aeruginosa was found in 70 patients (18.5%) and IRPA in 12 (4.0%). Among the 12 IRPA strains that were tested with PFGE, eight showed a dice coefficient higher than 80%, suggesting a genetic relationship. They were related with the period of hospitalization in the same ICU. These patients all received direct care for a urinary tract infection. Conclusion: Through these results, IRPA can be consideredas a contributing factors to urinary tract infections thus, active preventative measures are needed by the medical staff.

A 9-node Degenerated Shell Element for Inelastic Analysis of Reinforced Concrete Structures (철근 콘크리트 구조물의 비탄성 해석을 위한 9절점 퇴화 쉘 요소)

  • 이상진;서정문
    • Journal of the Computational Structural Engineering Institute of Korea
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    • v.14 no.4
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    • pp.481-494
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    • 2001
  • An enhanced degenerated shell finite element (FE), which has been developed for inelastic analysis of reinforced concrete structures is described in this paper. Generally, Reissner-Mindlin (RM) assumptions are adopted to develop the degenerated shell FE so that transverse shear deformation effects is considered. However, it is found that there are serious defects such as locking phenomena in RM degenerated shell FE since the stiffness matrix has been overestimated in some situations. As remedies of locking phenomena, reduced integration, incompatible mode and assumed strain method have been used. Especially, the assumed strain method has been successfully used in many FEs. But contrarily, there is a few investigation on the performance of the assumed strains in the inelastic analysis of concrete structures. Therefore, shell formulation is provided in this paper with emphasis on the terms related to the stiffness matrix based on assumed strain method and microscopic concrete material model. Finally, the performance of the present shell element is tested and demonstrated with several numerical examples. From the numerical tests, the present result shows a good agreement with experimental data or other numerical results.

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Experimental Study on Bond Strength of Deformed Bars in Artificial Lightweight Aggregate Concrete (경량콘크리트의 부착특성에 대한 실험적 연구)

  • Cho, Jang-Se;La, Sung-Jun;Kim, Min-Sook;Lee, Young-Hak;Kim, Hee-Cheul
    • Journal of the Computational Structural Engineering Institute of Korea
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    • v.24 no.1
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    • pp.43-53
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    • 2011
  • For reinforced concrete members, the bond strength is one of the important factors between two materials: concrete and reinforcing element. This study concerns the bond strength of deformed bars in artificial lightweight aggregate concrete by pull-out test. 144 cubic specimens were manufactured for the test. concrete compressive strength, size of deformed bar and embedment lengths were considered as variables in this study. Normal concrete with W/C ratio 50% specimens were tested for the comparison. Test results included the bond stress-slip responses and modes of failure. Bond strength increased with an increase of compressive strength of concrete according to W/C ratio. The equation of bond stress of polymer-modified lightweight aggregate concrete were proposed by regression analysis based on the result.

Quad-tree Segmentation using Fractal Dimension based on Accurate Estimation of Noise and Its Application (잡음의 정확한 추정 기반 프랙탈 차원 쿼드트리 영역분할과 응용)

  • Koh, Sung-Shik;Kim, Chung-Hwa
    • Journal of the Institute of Electronics Engineers of Korea TE
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    • v.39 no.3
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    • pp.35-41
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    • 2002
  • There are many image segmentation methods having been published as the results of research so far, but it is difficult to be partitioned to each similar range that should be extracted into the accurate parameters of image information on the images with noises. Also if it is used to fractal coding, according to amount of noise in image, the image segmentation leads to decreasing of the compression ratio. In this paper, we propose the new quad-tree image segmentation using the box-counting dimension which can estimate the effective image information parameters against the noise properties and apply this method to fractal image coding. As the result of simulation, we confirm that the image segmentation is improved to 31.10% for parameter detection of image information and compression ratio is enhanced to 38.93% for fractal image coding when tested on 10% Gaussian white noise image by the proposed quad-tree method compared with method using existing quad-tree. 

The Implementation of Remote Health Monitoring System using a Mobile Platform (모바일 플랫폼을 이용한 원격 건강 감시 시스템 구현)

  • Ryu, Geun Taek;Kim, Chang Young
    • Journal of the Institute of Electronics and Information Engineers
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    • v.49 no.9
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    • pp.379-385
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    • 2012
  • This paper suggests U-healthcare system for individual health management realizing the gateway, client, and Java-based network server by using the vital signal measuring system and android-based mobile platform. This study realized the vital signal measuring system based on the technology to measure the ECG, oxygen saturation, blood pressure, and respiration, etc. And all the information of measurement was transmitted to the mobile gateway using the 3-bite transmission protocol consisting of headers and data. The data transmitted to the mobile gateway was used to examine the mobile client's personal health indexes through the network server. This paper realized and tested the android-based gateway, client, and the broadcasting network server and verified their validity with simulations and actual humans. As a result, the U-healthcare system suggested was proved to be effective in managing each individual's health from short distance and long distance. And it could examine each individual's health conditions in real-time and was found to be advantageous in that it could secure the guardian's mobility.